Windsor College Feedback

Conference 2

You Said, We Did - 23/24

CATERING AND ESTATES - Includes facilities, parking, security and catering

A number of Catering issues were raised including: meal options, lack of meal deals, pricing, lack of inclusive food options eg vegetarian, milk and vegan etc.

Tutor Reps reported that the barriers don't always work

Heritage resources and the E Books are difficult to locate, can this be made simpler?

Most companies will not take you on unless you are at least 18. However finding a work placement is mandatory.

The College is very grateful for this feedback and we will review the catering offer with our supplier. We have now introduced alternative milk options and improved pricing. The weekly menu is now displayed on the My Windsor App with a link to the Student Services Google site where you can zoom in on the menu. Prices for hot meals are also listed on the Google Site.

The College are looking into new options to improve security and the barriers have recently been checked and are now fully working.

The Learning Centre team have taken on this feedback and will produce a display in the coming weeks explaining how this works.

The College recognises the difficulties many students are having with finding placements and will set up networking groups to identify potential opportunities.

STUDENT SERVICES - Includes tutorial, attendance, careers & placements, financial support, library services, administration, safeguarding & wellbeing, student enrichment

There are a number of issues with the 703 Bus, which is usually late or cancels at random. This causes students to be late to lessons.

The College advises students to find alternative ways to travel if the bus is unavailable. We recommend that students catch an earlier bus to give themselves a bit of flexibility. If students are running late or buses are cancelled then please notify the Attendance Team.

The Club running in the Learning Centre is too loud and distracting when students are trying to work and revise for exams

We will feed this back the the Club Sponsor and the Learning Centre teams and ask for the noise to be kept to a minimum. We will continue to monitor the noise levels.

Some students don’t know how to set up a new club.

A new simpler guide has been created and disseminated as a poster (see below)

TEACHING AND LEARNING - Includes all curriculum related matters, exams, assessment, homework, study plus, department trips & visits

There are some issues where teachers teaching the same unit don't communicate with each other, causing overlap or gaps in content.

Having core studies at the start of the week is inconvenient - nobody likes Mondays.

Teachers are on the whole very approachable and open and you can talk to them about anything.

Thank you for this feedback.

Please contact your Head of Department in the first instance if this applies to you.

Various comments have been received regarding Core Studies and the programme will be revamped next year. Many thanks for your feedback

Thank you for sharing this, it is much appreciated as our teaching and support staff work long hours and are dedicated to providing an outstanding student experience.

IT & LEARNING TECHNOLOGY SERVICES - Includes access to computers, ILP, student software, wifi, college app, google classrooms

Some of the laptops and surface pros don't charge properly and are very slow. The printers are also very slow.

Tutor Reps reported a variety of issues with the ILP, including: being unable to view comments, comments disappearing, not being able to edit emergency contacts.

This is unfortunately because they are nearing the end of their shelf-life. The charging ports are also suffering from normal wear and tear. Options are being explored to remedy this but the problem is fairly complicated and will take time to fix. Senior Leadership Team have met with the Student Union Executive to discuss this further.

Thank you for your comments about the ILP. We will take this forward.

Any changes to a students personal data including emergency contact details cannot be changed in the ILP. Students need to contact Student Services so please pop in and chat to the team as they make any changes.

POSITIVE COMMENTS

For more detailed feedback, please view the Padlet below which was compiled by Reps and Managers.

Windsor Student Conference #2.pdf

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