SARAH BROOKS
SARAH BROOKS
Embedded Files
Riley Pediatric Intensive Care Communication
Riley Pediatric Intensive Care Communication
Research Question
How might we improve provider-family communication in the Pediatric Intensive Care Unit at Riley Hospital for Children?
Project Overview
Families often enter the Pediatric Intensive Care Unit (PICU) in an overwhelmed and stressed state. PICU physicians and staff are always rotating and on different schedules. PICU conditions can be chaotic and change in an instant. All of this results in inconsistent conditions for families, leaving them confused and overwhelmed. Providing families with a welcome guide, guardian journal, and website information upon arrival will help them understand who is caring for their child, navigate the unit, understand PICU practices and protocols, provide them with language translation services, and give them a place to take notes.
Web Design / Booklet Design / Design for Health
Audience/Users
Audience/Users
My audience is parents, guardians, and family members of children admitted into the Riley Hospital for Children Pediatric Intensive Care Unit.
Process Overview
Process Overview
I researched extensively with my research partner Michael Surridge to understand the problem space.
I made several visits to the PICU to meet with resident physician Amy Hanson to help us understand how the PICU works and understand the physician perspective
We observed the PICU environment to better understand the day-to-day happenings of the PICU.
We conducted interviews with various staff members, including a social worker and child life specialist, and interviewed several parents who have had children admitted to the Riley PICU.
I analyzed information gathered from my research to identify the biggest communication gaps between physicians and families.
I developed a PICU-specific welcome guide, website, and parent journal to help fill the communication gaps between physicians and families and to better equip families with the resources they need to understand the PICU environment and their child’s conditions.
Solution components
Solution components
I designed the following components as part of my solution:
PICU Welcome Guide
PICU Website
Parent Journal
Experience map
Success Criteria
and My Solution
Success Criteria
and My Solution
After my design process, for my solution to be a success, I know it needs to:
Help families better understand their child’s medical condition.
Help families understand how to navigate the physical PICU space.
Equip families with resources to help them understand PICU practices and protocols.
Help families understand the levels of physicians working in the PICU.
Use visual design elements that prioritize clarity and simplicity for easy language translation.
DESIGN CRITERIA 1
DESIGN CRITERIA 1
Help families better understand their child’s medical condition.
Help families better understand their child’s medical condition.
Receiving information from a physician can be overwhelming and many parents/guardians don’t know what kinds of questions to ask when speaking to a doctor. Knowing what to ask and having a place to keep track of answers and take notes will help families retain information about their child’s health.
DESIGN CRITERIA 2
DESIGN CRITERIA 2
Help families understand hot to navigate the physical PICU space.
Help families understand hot to navigate the physical PICU space.
A map of the Pediatric Intensive Care Unit is essential to helping families find their way around. This map needed to be abstracted and free of room numbers to ensure the safety of patients.
DESIGN CRITERIA 3
DESIGN CRITERIA 3
Equip families with resources to help them understand PICU practices and protocols.
Equip families with resources to help them understand PICU practices and protocols.
Several pages of the website and welcome guide are dedicated to explaining important information about the way things are done in the PICU. This includes information about rounds, identification, sleep safety, medicine, visitors, finances, and more.
DESIGN CRITERIA 4
DESIGN CRITERIA 4
Help families understand the levels of physicians working in the PICU.
Help families understand the levels of physicians working in the PICU.
The website and welcome guide both include a detailed list of physicians and staff who work in the PICU and explains their role in helping patients.
DESIGN CRITERIA 5
DESIGN CRITERIA 5
Use visual design elements that prioritize clarity and simplicity for easy language translation.
Use visual design elements that prioritize clarity and simplicity for easy language translation.
Many families at Riley do not speak English as their first language. The website, welcome guide, and parent journal are all laid out with intentional white space to allow extra room on the page when translated to another language.
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