MICHAEL SURRIDGE
MICHAEL SURRIDGE
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Improving the Patient Experience at Riley’s Pediatric Intensive Care Unit
Improving the Patient Experience at Riley’s Pediatric Intensive Care Unit
Research Question
How might we reduce the trauma and confusion families experience during their PICU stay?
Project Overview
My Capstone is a collaborative project between the Herron School of Art + Design and the Riley Children’s Hospital. The PICU would end up being our primary problem space for the project as we conducted research and tried to understand how we could best meet the needs of families transitioning into and out of the PICU. These spaces are often traumatic, complex, and unpredictable for families. In addition, some families face a language barrier and require interpreters to participate in their child’s recovery process. With that in mind I understood that there was no one solution to this space. Rather, it would take a collaboration of many items and individuals to meet the needs of the family.
Print Design / Accessible Design / Design for Health
Audience/Users
Audience/Users
My audience is parents of children in the PICU. They are often confused, come from diverse cultural and socioeconomic backgrounds, and often incredibly anxious to resolve their child’s health crisis. They may only speak English as a second language and often have other healthy children that they are caring for while in the PICU.
Process Overview
Process Overview
I began by touring the unit to better understand how care is delivered and observe pain points for the families.
I compiled observations in a sense making diagram which included staff roles, family needs, and lines of communication.
I interviewed social workers and child life specialists who have had tours in the PICU with their own children and could speak to the experience.
I finalized my list of deliverables based on the data.
I developed my deliverables simultaneously and presented them for feedback from classmates and working professionals.
Solution components
Solution components
I designed the following components as part of my solution:
Welcome Guide
Website Redesign
Unit Map
PDF Print-Offs
Success Criteria
and My Solution
Success Criteria
and My Solution
After my design process, for my solution to be a success, I know it needs to:
Give users access to information to help them better care for their child.
Be easily accessible to users with no medical background.
Integrate into the PICU without requiring provider interaction.
Allow users to more effectively transition in to and out of the PICU space.
Design for easy index and reference.
DESIGN CRITERIA 1
DESIGN CRITERIA 1
Give users access to information to help them better care for their child.
Give users access to information to help them better care for their child.
The welcome guide was carefully crafted with the intention of providing answers to the most asked questions by families. This included information about care rounds, staff roles, as well as housing resources for families making extended stays.
DESIGN CRITERIA 2
DESIGN CRITERIA 2
Be easily accessible to users with no medical background.
Be easily accessible to users with no medical background.
The welcome guide, website, and print-offs were all designed with simplicity in mind. Both the welcome guide and the glossary PDF help with common medical terminology used in the PICU to help facilitate deeper understanding between families and providers.
DESIGN CRITERIA 3
DESIGN CRITERIA 3
Integrate into the PICU without requiring provider interaction.
Integrate into the PICU without requiring provider interaction.
All deliverables are self-guided by the user and require no provider interaction. PDFs would be available on the website for families to print and bring with them to the unit.
DESIGN CRITERIA 4
DESIGN CRITERIA 4
Allow users to more effectively transition into and out of the PICU space.
Allow users to more effectively transition into and out of the PICU space.
I noticed that navigation was a key issue in the PICU due to a lack of signage. I developed a map which outlined family resources on the floor and a general layout of staff areas and public areas.
DESIGN CRITERIA 5
DESIGN CRITERIA 5
Design for easy index and reference.
Design for easy index and reference.
The design system used focused on legibility and accessibility for non-English speakers. In addition. Items like the downloadable PDFs are available in multiple languages.
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