Troubleshooting Guide

1# Experiencing a black screen upon login, followed by disconnection after entering PIC? 

•  Try logging in with a different character, then log out and go back to your main character.

•  Restart your computer to reset settings.

• Close any background processes, especially third-party game launchers like Steam, Riot Vanguard, Blizzard, Team Viewer, Razer Synapse, and any VPNs, through Task Manager.

•  Exit programs like Discord, as their anti-cheat features might conflict with MapleStory.

•  Open Control Panel > Network and Internet > Network and Sharing Center.

• Go to “Change adapter settings” and disable any “Loopback adapters” or “VMware networks” to prevent issues.

2# Files disappearing, especially MysticMS.exe, OR nothing happens when I open the client, OR game opens briefly then closes ?

• Disable your antivirus/defender

• Ensure you have no conflicting programs open (i.e. other games that may have any sort of anti-cheat system)

• Add the entire MysticMS folder to your exclusions list

• Run MysticMS.exe!

OR

• Right-click desktop

• Select Display Settings

• Select Advanced Display Settings

• Change Refresh Rate to any value GREATER than 59 Hz

• Run MysticMS.exe!

OR

• Right-click MysticMS.exe

• Click properties

• Select the Compatibility tab

• Select Change settings for all users

• Select Change high dpi settings

• Check the box labeled Override high DPI scaling

• Ensure the drop-down is set to Application

• Click ok to save all settings then try to run MysticMS.exe again!

OR

• Try setting your monitor resolution to a value that maintains the 16:9 aspect ratio (i.e. 1920x1080)

OR

• If using a NVIDIA GPU: go to the NVIDIA control panel > click"manage settings 3D (on the left side) > "program settings" tab. Put MysticMS.exe there and choose "image scaling" and enable scaling using GPU core

OR

• If using a NVIDIA GPU: NVIDIA broke something with their latest GPU update (560.70). Users have reported success by reverting to the latest working driver here.

OR

• Try enabling variable refresh rate. To get to this setting, search for "Graphics Settings" in the Windows search bar. More information on this can be found here.

OR

• Some users have reported success by connecting to a VPN - you can use any free VPN service such as NordVPN or ProtonVPN. Try connecting to a region in Canada, such as Toronto or Montreal.

OR

• If all else fails, please delete the MysticMS folder and re-download the full set of game files freshly from MysticMS download page.

3# To run this application, you must install .NET Desktop Runtime static x64

Error  : lacking system requirement(s)
Click here to download and install .NET runtime

4# MSVCRXXX.DLL not found OR receiving error 0x000007b OR error with MSVCPXXX.DLL

Error  : lacking system requirement(s)
Click here to download and install the Visual C++ Redist. pack

• Simply open "install_all" and let it run

• If the above does not working, try installing this version of DirectX

5# Failed to load d3dx9_xx.DLL, or DirectX-related error message, or d3d8.dll not found

 Error  : lacking system requirement(s)

• Click here to download the DirectX package needed for MysticMS.

6# Game crashes with no error, especially when opening your inventory or when entering a map 

Error : Mismatched registry settings
Close all clients you have open

• Click here to download and run the fix

• Open this file

• Re-open MysticMS

7# Vote did not go through 

Error : GTOP server may be lagging, or did not register your vote  

• Ensure you received a "SUCCESS" message when voting; if not, retry the vote

• If you received a "SUCCESS", wait up to 5 minutes for your vote to be received; typically, though, this should be instant

• Ensure your ad blockers are off, and that you aren't using a privacy-heavy browser like Brave

• Try a different browser, device, or account

8# Error code -2147467261, or Unspecified Error 

Error : Resolution-related discrepancy 

• Ensure your monitor refresh rate is at LEAST 60hz

• Update settings.ini to change your resolution to another (preferably option 1)

• If using a NVIDIA GPU: go to the NVIDIA control panel > click"manage settings 3D (on the left side) > "program settings" tab. Put MysticMS.exe there and choose "image scaling" and enable scaling using GPU core

• Ensure your graphics drivers are fully up-to-date

• Try running in compatibility mode for Windows 7.

9# Extreme game or network lag; keep disconnecting or crashing; login button stuck for a minute before proceeding 

Error : Network-related discrepancy; particularly experienced by overseas users  

• Use a VPN to connect; ProtonVPN and NordVPN have been known to work well; you can try connecting to Canada or Netherland or Belgium

• Try using Google's DNS, click here for more info

• Flush your DNS using this tutorial [Read fully!]

10# Unable to connect to the server

Error : Network-related discrepancy; particularly experienced by overseas users  

• First, confirm the server is online by checking the website

• Ensure you are connected to the internet

• Try using Google's DNS, click here for more info

• If you are already using a DNS, try to use the default DHCP DNS

• If all else fails, try to unplug your router for 2 minutes, then replug and try again

11# Invalid, Corrupted or outdated files error

Error : Files were either deleted, corrupted during patch, or tampered with after installation 

• try to download the latest update file from MysticMS Discord - download

• if that doesn't work In most cases, all you need to do is e-download from the homepage.

12# Entire screen is flickering and seeing double

Error : Graphical issue, separate from GFX, which has an unknown cause currently 

• In most cases, all you need to do is e-download from the homepage.

13# Skills like Maker, Corkscrew Blow are not working and you can't see mob health bar?

Error : Graphical issue, separate from GFX, which has an unknown cause currently 

• Close all clients

• Click here to download and run the fix

• install the Microsoft Visual C++

• restart your computer.

• Re-open MysticMS

14# Random Crashes, or Error code -2147221000 ( DLL for class not found) or Error 38

Error : N/A 

• Make sure to extract the MysticMS folder anywhere on your C: drive, but NOT inside OneDrive.
  We strongly recommend uninstalling or completely removing OneDrive to avoid issues.

• Ensure your antivirus or Windows Defender is excluding the entire MysticMS folder

• Download and install .NET Framework 3.5

• Ensure your desktop background is NOT on slideshow mode, or rotating, or any sort of desktop background that changes after a few minutes

• Close Chrome and any additional web browsers

• Close any background processes that may be interrupting the MysticMS process

• Follow this tutorial to set your system's locale to English US, then restart your computer. Make sure you UNCHECK "use unicode"

• If you are still receiving this error, ensure that the entire name of your directory contains only ENGLISH characters (i.e. c:/user/mysticms and not c:/users/ ᶆysticᶆs   or anything that is not English characters)

15# Strange symbols or characters appear in-game; then shortly crashing with 0x008 error, or error -2147221000 

Error : Invalid directory, or system locale 

• Follow this tutorial to set your system's locale to English US, then restart your computer. Make sure you UNCHECK "use unicode"

• Ensure that the directory your MysicMS folder exists in does NOT have any special characters such as -,.*~, etc. Must contain only English letters and normal slashes/

• Ensure your desktop background is NOT on slideshow mode (change it to be a static, non-changing, image or solid color instead

16# "Bad Image" error or error status 0xc000012f

Error : Process was interrupted while patching or launching 

• Follow this guide to run sfc /scannow

17# Unable to connect to login server / server check notice, even when server is online 

Error : Network-related issues 

• Open Control Panel > Network and Internet > Network and Sharing Center.

•  Go to “Change adapter settings” and disable any “Loopback adapters” or “VMware networks” to prevent issues.

• Please first ensure the server is ONLINE, by going to our main website mysticms.com and checking the status. If it is online, continue reading:

• Try using a free VPN such as ProtonVPN

• Flush your DNS using this guide

• Try using Google's DNS, click here for more info

• If you are already using a DNS, try to use the default DHCP DNS

• If all else fails, try to unplug your router for 2 minutes, then replug and try again

18# Game randomly crashes with a pop-up that freezes the game. Pop-up states: "Microsoft Visual C++ Runtime Library" but has no text. 

Error : Runtime issues

• Close all clients you have open

• Download and run this

• Download and run this as well

• Right-click your MysticMS folder > Properties > Ensure the "Read-only" check box is completely BLANK (not checked, no black square)

• Reopen game

19# "The application was unable to start correctly" Error 0xc0000142

Error : N/A

• Ensure your antivirus has either excluded the entire MysticMS folder or has been disabled

• Ensure your MysticMS folder lives in a directory/path with no special characters

• Ensure your machine's language is set to English (US)

If the above still fails, continue reading:

• Click start

• Open Command Prompt (CMD ) 

• Run this:

• Code:

• for %i in (%windir%\system32*.dll) do regvr32.exe / s%i

• Run this as well:

• Code:

• for %i in (%windir%\system32*.ocx) do regsvr32.exe / s%i

20# XInput1_4.dll window error when trying to open the game client

Error : N/A

• Go to Windows/System32/ folder, locate the XInput1_3.dll file, copy it to your desktop, rename it as XInput1_4.dll and put it on that windows/System32 folder".

21# Game client closes a few seconds after opening every time its opened

Error : Anti-Cheat System

Our client-based anti-cheat system runs a check every few seconds to scan for blacklisted programs that are open on your machine.

• Ensure that there isn't a program open that could be considered as a hack; close these programs

• Restart your machine

22# Game crashes after entering PIC 

Error : Kernel Issue, ACCESS_DENIED 

• Users have reported that they were able to login after following these steps to disable Memory Integrity 

23# How to Update MysticMS?

• Download the RAR file provided by Mystic.

• Move the downloaded RAR file to your MysticMS folder, ensuring it's placed alongside the Launcher and other existing files.

• Right-click on the RAR file and select "Extract Here" from the context menu.

• When prompted, enter the file password: 123.

• Extraction is complete, and you're all set! You can now launch MysticMS and enjoy the latest updates.

24# Issues with Widget & Teleportation Locket not working ?

First of all Install visual-c-redistributable .
Restart your Computer.
Launch MysticMs.Exe.

The MysticMS DLL relies heavily on client hooks, which can sometimes cause loading issues, especially with older versions like Maplestory v83.

You’ll know it's properly connected if the version appears next to the client’s name.

Lastly, if none of the above solutions work and your Teleportation Locket still isn’t functioning, the issue might be related to a specific version of Windows 11. Unfortunately, the only fix may be to revert back to Windows 10. 

25# You're from Singapore, Malaysia, Indonesia or Taiwan and are experiencing a lot of lag in-game

You have a few options to try and resolve this:

1. Workaround: Try using your mobile phone as a hotspot or a VPN service - you may be able to get around the lag this way.

2. Alternatively, you can reach out to your internet service provider (ISP) and ask to "change port".

26# MysticMS Launcher Not Working or Failing to Update?

Here are a few steps to help get your launcher up and running smoothly: 

Make Sure to insert the MysticMS Launcher into your existsing MysticMS Folder!

1.  Install WinRAR & .Net 8.0 : Download it here - [WinRAR Download] & [.Net 8.0 ( Microsoft)]. 

   Ensure that WinRAR is your default Unzipping Tool Through Windows - [Guide]

  Ensure that WinRAR is installed in the default directory: `C:\Program Files\WinRAR`.

  Ensure that .Net 8.0 version is SDK 8.0.403 and x64 | x86 | Arm64 |  depends on your computer windows.

2.  Exclude MysticMS Folder from Windows Defender:

  This will prevent the launcher files from being blocked by your antivirus.

3.  Run the Launcher and Update:

   Make sure MysticMS.exe isn't running on your Task-Manager

  Open the MysticMS Launcher and click on Update to ensure you have the latest version.

27# How to Change Resolution ?

• Go into your MysticMS folder.

• Open "Mystic.ini".

• In the bottom field "resolution = #", replace # with a number between 0-4 based on the resolution you'd like to use.

• Save the file and then open MysticMS.exe

28# Game Crash after PIC and says server is offline ?

Error : This should resolve network adapter issues

• 1. Open Control Panel > Network and Internet > Network and Sharing Center.

• 2. Select Change adapter settings.

• 3. Right-click on your network connection, choose Properties.

• 4. Scroll down until you see Internet Protocol Version 4 (TCP/IPv4), then select it and click Properties.

• If you encounter an error message:

• 1. Click Start and search for Device Manager; open it.

• 2. Locate your network adapter (e.g., Realtek, Intel), under Network adapters.

• 3. Right-click on your adapter and select Uninstall. Your internet will temporarily disconnect.

• 4. Restart your computer, and the driver should reinstall automatically.

29# MysticD.DLL / TestDLL.DLL not found ?

Error : Missing files

• 1. exclude MysticMS folder from anti-virus OR windows Defedner 

• 2. Reinstall MysticMS from your WinRar or simply click UPDATE on the launcher.

• 3. Make sure you can now see both of them inside your MysticMS folder

• 4.  you should now be able to play normally .

30# Error 0xc0000906  ?

Error : N/A

• https://www.youtube.com/watch?v=j8gFRn14iKQs

31# Discord Verification ?

To play on MysticMS, you must link your Discord account to your MysticMS profile.
Follow these steps:

1. Go to mysticms.com
   
   

2. Log in using the Profile button on the top-right of the navbar
   
   

3. Click your Profile Name (top-right again)
   
   

4. Click "Verify Discord"
   
   

5. You’ll be redirected to Discord — accept the request from MysticWarden.
   
   

6. Click "Authorize" and you'll be redirected back to MysticMS
   
   

7. You should see a pop-up:
   ✅ "Discord account has been linked successfully"
   
   

8. Confirm it's done by checking that "Verify Discord" no longer appears in your profile menu

33# PLAY Button Does a beep but nothing happen ?

Error : Missing mysticms.exe

• 1. exclude MysticMS folder from anti-virus OR windows Defedner 

• 2. Reinstall MysticMS.exe from your WinRar.

• 3. Make sure you can now see mysticms.exe

• 4.  you should now be able to play normally .

34# Experiencing random crashes in-game?

Error : Crashing Randomly

• Right-click MysticMS.exe → Properties → Compatibility tab.

• Enable Compatibility Mode for Windows 7.

• Under Settings, check Run this program as an administrator.

35# Temple of Time Quest Bugged?

Error : Quest Error

• Simply head to Henesys  or Mystic Sanctuary and speak to Maple Administrator 

• Click on Complete Memory Keeper Quest 

• Change Channel And Enjoy!