Tax-Aide Technology

This and the accompanying pages provide a central technology resource for all Maine district Technical Coordinators (TCs) and anyone responsible to use, oversee and/or maintain assigned Tax-Aide technical equipment and software. It is also available to volunteers capable of self-resolving technology issues before escalating them to local/district leaders.

Tax-Aide Equipment and Software Use Policy

Equipment and software should ONLY be used by AARP Foundation Tax-Aide program volunteers to train and prepare taxes.  No personal or any other use is authorized unless specifically authorized by the National Tax-Aide Committee (NTC).  This policy covers all Tax-Aide-furnished Chromebooks, printers, routers, Hotspots, etc., as well as IRS tax preparation software (TaxSlayer Pro Online (TSO)). 

Ordering, Repair and Replace, or Missing Tax-Aide Equipment

Please refer to the following: 

• RR01 OIS2 Tracked Equipment Ordering, Repair and Replace, Missing Equipment Process

• Inventory Management

 Keep your DC and state TCS informed during every step of the process.

In some cases, a temporary or permanent replacement item may be available. Your state Technology Specialist (TCS) may have a replacement on hand and will let you know.

Notes:

1. Do not order ANY new or replacement routers or Hotspots until the new Authorized Routers list and Hotspot replacement procedure is published in late fall.

2. Printer consumables are ordered using the process described on the Printers page.