Technical Support

Veracity

Normal Business Hours: Monday – Friday (7AM to 6PM Central)

After-Hours Support (for emergencies): Outside normal business hours (including weekends and holidays)

By Email: service@veracitytech.com

• Emails are immediately entered into the Veracity ticketing system.

• Include as many details as possible regarding your issue

• It is recommended to never email a technician directly as they may be out of the office and can delay

response/resolution time of the issue. Use service@veracitytech.com.

By Phone: (952)767-6111

• If you get voicemail during business hours, leave a message with your name, company, phone number and a

description about your issue. The next available technician will call you back.

• After-hours support calls are paged to an on-call technician. Call the number above and when prompted, press

Option 1. Leave a voicemail and the on-call technician will respond as soon as possible.