InboxDone Review – Long-Term Remote Work as a Virtual Assistant

InboxDone is a specialized virtual assistant company that focuses primarily on email management and related administrative tasks. Unlike gig marketplaces or crowdsourcing platforms, InboxDone operates as a dedicated service provider, hiring individuals directly to work with clients on a long-term basis.

About the Company

Founded in 2017 by Yaro Starak and Claire McGregor, InboxDone was created to help busy entrepreneurs, executives, academics, and organizations manage their overflowing inboxes and administrative work. Since its launch, the company has grown to employ around 95 professionals from diverse backgrounds, including former corporate executives, customer service representatives, marketers, and even medical professionals.

The team has collectively worked with clients from leading brands such as Amazon and Walmart, and their services have earned strong client testimonials and a near-perfect rating of 4.9 stars on Glassdoor.

Services Offered

InboxDone’s services go beyond simple email management. Assistants may be assigned tasks such as:

• Email management – monitoring, organizing, and replying to client emails.

• Calendar scheduling – managing appointments and meetings.

• Customer service – responding to inquiries and resolving customer concerns.

• Social media management – replying to comments, engaging with followers, and scheduling posts on platforms like Instagram, Twitter, or LinkedIn.

• Data entry and research – compiling and organizing information for client projects.

• Executive assistance – supporting high-level business functions and administrative duties.

Work Structure and Flexibility

One of the platform’s major advantages is full remote work. Assistants can work from anywhere in the world, provided they have a stable internet connection, a reliable computer with a camera and microphone, and a quiet, distraction-free environment.

The work is long-term—most assistants are paired with the same client for an extended period, often years. This means InboxDone is not for people seeking short-term gigs; it’s designed for those who want consistent, ongoing work with the opportunity to grow within the company.

Training and Requirements

InboxDone does not require applicants to have prior virtual assistant experience. Instead, they provide paid training to teach new hires how to:

• Respond professionally to emails.

• Manage client accounts and communication channels.

• Adapt to different business communication styles and cultures.

However, they look for specific qualities in applicants:

• Empathy and emotional intelligence – understanding client needs and customer perspectives.

• Cultural awareness – adapting tone and style depending on the client’s industry and location.

• Self-motivation – working independently without constant supervision.

• Openness to feedback – accepting constructive criticism to improve performance.

Applicants should also be teachable and committed to long-term work.

The Application Process

The hiring process has four steps:

1. Submit an application – This includes answering specific questions and inserting the keyword “pineapple” in the form to prove attention to detail.

2. Zoom interview – If shortlisted, applicants attend a video interview to assess communication skills and professionalism.

3. Reference check – Providing references or additional verification (though prior experience isn’t strictly required).

4. Onboarding and training – A 30-day trial period to determine suitability for the role.

Applicants are also asked to submit a short Vimeo introduction video (around two minutes) and answer scenario-based questions, such as responding to a customer cancellation email in a way that encourages retention.

Tools and Communication

InboxDone uses various tools for daily operations, including:

• Slack – for internal team communication.

• Zoom, Microsoft Teams, or similar – for meetings with clients.

• Calendar management tools like Calendly.

Assistants must be comfortable learning and using whichever platforms their assigned clients prefer.

Pay Structure

Starting pay is around $7 per hour, with opportunities for increases over time. As assistants gain experience and take on more responsibilities, their earnings can grow. Since work is ongoing with the same clients, income stability is higher than on gig-based platforms.

Pros and Cons of Working with InboxDone

Pros:

• Long-term, stable remote work.

• Paid training—no prior experience required.

• Strong reputation with high employee satisfaction ratings.

• Opportunity to work with high-profile clients.

Cons:

• Starting pay is relatively modest at $7/hour.

• Not ideal for those seeking short-term gigs.

• Applicants must pass multiple screening stages before being hired.

Final Verdict

InboxDone is a legitimate and reputable company for those seeking long-term remote work as a virtual assistant. With paid training, a variety of tasks, and a strong company culture, it offers a stable alternative to short-term freelance work. However, the hiring process is selective, and applicants must demonstrate professionalism, adaptability, and commitment.

For anyone who enjoys organization, communication, and supporting clients’ business operations, InboxDone could be an excellent career move.