Unverified Order

At 1st we will check the customer's previous order history & location.

 (If the customer name, customer’s order amount, Use promo code, item details, address (proper holding number, renown office or university), and ‘rider & restaurant Instructions)

• If the customer address is incomplete, like without a holding number or location is not specific then we will call the customer and confirm the exact holding number or specific location like renowned shops, shopping mall/market , institutions, hospitals etc. 

• If the customer is unreachable , we will call the customer twice. If still unreachable, we will cancel the order. 

• For a customer's first order, we will take an advance payment. For tri-state order we will take advance as well if the address is incomplete and order amount is more than the threshold. 

• If a customer has 1 delivered order, we can proceed without taking advance payment up to 3000 taka orders.

• If a customer has 2 delivered orders then we can proceed without taking advance payment upto 5000 taka orders.

• If a customer has 3 delivered orders then we can proceed without taking advance payment 5001 to 10000 taka orders.

• If the order value is more than 10000 taka then it requires the manager's approval to proceed. 

• No need to take advance for tri-state orders if the customer has at least 1 delivered order. 

• If a customer has 2 undelivered orders under customer issue then we will take advance payment.

1. We will verify unverified order through phone call.

2. Inform the restaurant by tagging the Branch Manager in the partner group with a clear message.

3. Call the outlet number — make 2 attempts with a 2-minute interval between them.

4.  If unreachable, call the Branch Manager listed in the partner sheet and notify them.

5.  Also, share written communication in the group after attempting to contact.

6. ⚠️ If the order remains unaccepted after 30 minutes, send the following message:

"As 30 minutes have passed without acceptance, we are proceeding to cancel the order."

7.  After sending this message, if there is no response within the next 5 minutes, you may proceed to cancel the order.

📢 High-Value Order Verification Process-

🔹 Whether it is an unverified order if the order value exceeds 5,000 Tk, following steps must be followed:

1. ✅ Verify the customer’s location first.

2. 🔒 Take lead’s permission before verifying the order.

⚠️ Do not verify any order above 5,000 Tk without completing both steps.