Food Quality Issue for IR

IR Task 

If a customer finds hair, bugs, or completely inedible food, receives the wrong food, gets less quantity than expected, or has any missing food items and shares a photo as proof, we will take appropriate action.

Checkpoints :

If a customer informs us through any channel within 45 minutes, we will notify the restaurant group and arrange a food exchange. If food is untouched ebong jodi ordheker beshi portion food theke thake.

However, if the customer does not inform us within 45 minutes:

• We will check the customer's previous complaint history. If there is no record of a similar complaint, they will receive a refund as per our voucher guidelines.

• If a similar complaint has been made before, the customer will receive a voucher for the 2nd occurrence.

• If the same complaint appears for the 3rd time, no further vouchers will be provided.

IR Task 

If the customer does not inform us within 45 minutes and did not share a photo as proof and consumed this food then we will apologize to the customers.

However, if the customer does not inform us within 45 minutes and did not shares a photo as proof also food is untouched then we will notify the restaurant group and arrange a food exchange

• We will check the customer's previous complaint history. If there is no record of a similar complaint, they will receive a voucher as per our voucher guidelines.

• If a similar complaint has been made before, the customer will receive a 50 tk voucher for the 2nd occurrence.

• If the same complaint appears for the 3rd time, no further vouchers will be provided.

• If the customer does not inform us within 45 minutes and did not share a photo as proof and consumed this food then we will apologize to the customers.
  
  

• If the customer does not inform us within 45 minutes and share a photo as proof and consume this food then we will apologize to the customers and we will give them a voucher the amount equivalent to the add-on item.
  
  

If the customer informs us within 45 minutes and did not share a photo as proof and consumed this food then we will apologize to the customers.

For complaints that are considered invalid—such as missing pictures, the food being discarded, or already consumed—we will try to call the customer on the first day (Make sure to call the customer twice). If the customer receives the call, we will apologize and, if a voucher is applicable, we will provide it and close the complaint. If the call is not received but a voucher is applicable, we will still issue the voucher and close the complaint.