Pre-Order

Customers are allowed to place orders up to three days in advance.
When a customer inquiries about a pre-order status, we:

1. Filter the date range accordingly to provide accurate updates.

2. Filter the order within a 1-hour range in CMS and verify the customer and restaurant before confirming the order. But if the customer has made an online payment, the order should be confirmed without calling the customer.

📞 If the customer's number is unreachable on the 1st call, we will try again after 10 minutes. If still unreachable after 2 attempts, we will cancel the order.

🍽️ If the restaurant's number is unreachable after 2 attempts, we will proceed with the order only after getting confirmation from the customer.

1. We will verify pre-orders based on need order time through phone call.

2. Inform the restaurant by tagging the Branch Manager in the partner group with a clear message.

3. Call the outlet number — make 2 attempts with a 2-minute interval between them.

4.  If unreachable, call the Branch Manager listed in the partner sheet and notify them.

5.  Also, share written communication in the group after attempting to contact.

6. ⚠️ If the order remains unaccepted after 30 minutes, send the following message:

"As 30 minutes have passed without acceptance, we are proceeding to cancel the order."

7.  After sending this message, if there is no response within the next 5 minutes, you may proceed to cancel the order.
   
   

📢 High-Value Order Verification Process

🔹 Whether it is pre-order, if the order value exceeds 5,000 Tk, following steps must be followed:

1. ✅ Verify the customer’s location first.

2. 🔒 Take lead’s permission before verifying the order.

⚠️ Do not verify any order above 5,000 Tk without completing both steps.