🎧: +8809677161161
💸: 01321203439 (Bkash)
✉️: support@foodibd.com
🏢: 191/B, Rahman's Regnum Centre, Bir Uttam Mir Shawkat Sarak, Dhaka 1208
Embedded Files
Daily Update - 2nd April,26
📌 Restaurant Closed – Cancellation Process
Daily Update - 2nd April,26
📌 Restaurant Closed – Cancellation Process
If a restaurant is closed, before cancelling the order, we must first check whether the issue was previously informed to the Content team.
✅ If the issue was already informed to Content, but the restaurant is still not closed in the system, then:
- Cancel the order by selecting “Other Issue”
- Mention “Content Issue” in the remarks.
✅ If it is the first time the issue has occurred and the Content team was not previously tagged, then:
Cancel the order by selecting “Restaurant Issue”
Tag both Content and Restaurant KAM in the restaurant group.
Please make sure to follow this process properly before proceeding with cancellation.
✅Complaint Solution Update
Complaint solution এর ক্ষেত্রে—respective group (যেমন: Fry Bucket, BFC, Tasty Treat, Shumi's Hot Cake, Burger Xpress) থেকে যদি জানানো হয় যে customer satisfied বা issue solved, তবুও অবশ্যই customer-কে ফোন করে confirm করতে হবে যে তার issue আসলেই solve হয়েছে কিনা।
যদি customer confirm করেন যে issue solve হয়েছে, তাহলে ticket close করবেন। অন্যথায় issue resolve করে তারপর ticket close করতে হবে।
✅Shop Update
Please do not cancel big orders for Advance from unverified. For Agora & Bengal Meat, knock Hridita Apu & Baki bhai group in case of big orders.
For others kindly process the order as all other vendors will take return even if customer refuses to accept it.
✅ Advance Payment- Please share the advance payment details with ( CS team ) in the same format as previously used, and include the Order number as well.
✅ Offer for GP Star customers-
Promo Code: GPFREE
Free delivery on order above 299 Taka
Usage Limit: 5 times
End time : 27th April'26
Not applicable for flat discounted restaurants/shops/Flower.
📌 Promo Code: GPSTAR60
60 Taka Off on order above 299 taka
Usage Limit: 5 times
End time : 27th April'26
Not applicable for flat discounted restaurants/shops/Flower.
📌 Promo Code: GPF120
120 TK Off on First Order
Usage Limit: 1 time (First Order Only)
MOV: 349 Tk
End time :27th April'26
Not applicable for flat discounted restaurants/shops/Flower.
🎯 Kacchi Bhai - (All Outlets)
- Use promocode KB50 to get 50tk Off on orders above 299tk
- Usage Limit - 3 Times
- Date: 26th February - 6th March
🎯 Sultan's Dine (All Outlets)
- Use promocode SD50 to get 50tk Off on orders above 299tk
- Usage Limit - 3 Times
- Date: 26th February - 6th March
✅ BFC - All Outlets For Regular Users
Use Promocode BFC50
To get 50tk Off on orders above 199tk
Usage Limit - 50 Times
Campaign duration: 1st March to 31st March
✅ BFC - All Outlets For Regular Users
Use Promocode BFC100
To get 100tk Off on order above 599tk
Usage Limit - 50 Times
Campaign duration: 1st March to 31st March
✅ Account Deletion
1. Identify the proper reason behind account deletion. If customer is dissatisfied on any service, please convince first and try best to retain.
2. Try to know the customer's expectations and share me if needed.
3. Inform the customer that s/he won't be able to use this account once deleted.
- Before taking any deletion requests from customers, please make sure.
- Customer Number:
- Customer Email:
- Deletion Reason:
- Total Delivered Order:
- Total Not-delivered Order:
- Active/Running Order:
✅ Cancellation :
Before cancelling the order , please inform KAM tagging Restaurant Issue Group and wait 5 mins for KAM responses, if required call the KAM once.
1. As per Rider, If restaurant is unable to provide food due to electricity/Internet /gas or other internal issues but restaurant is unreachable.
2. As per Rider, If restaurant is closed but order accepted by the restaurant where restaurant is unreachable.
✅Foodi Shop- Not delivered Issue
If customer is unreachable/denied to receive or want to cancel the order after pickup. Orders should be marked as Cancel After Pickup under customer issue and items should be returned to Vendor except Agora & Bengal Meat
For Agora & Bengal Meat order status should be Not delivered and items should be returned to nearby HUB
✅ Restaurant Issue – Item Not Available -
✅From now on, if any order is cancelled due to food unavailability at the restaurant, Issue must be selected as:
“Restaurant Issue – Item Not Available.”
✅ For Restaurants Issues cancellations, please make sure to:
1. Tag the respective Restaurant KAM in the ‘Restaurant Issues - Group’.
2. If the cancellation is raised by the Ops Team in the Cancellation Group or Ops Group due to a restaurant issue, you must write “Cancelled” in the regarding group and tag the relevant Restaurant KAM there.
✅Partner Onboarding Form-
1. If restaurant calls and says they filled up the partner onboarding form but no one contacted them from our business team end.
Fill up the sheet again for them.
Follow this Script:
Thanks for informing us. We hope concern team will contact you within 3–4 working days.
2. If restaurant calls and says they already filled the onboarding form but didn’t get any call.
First check the onboarding sheet to see if their info is already there.
If yes, then write in the restaurant group:
Restaurant Name
Phone Number
Zone
Address
Don't give any timeline.
Just say:
Sorry Sir, Concern team will contact you as soon as possible.
✅BFC - All Outlets
As per Rakib Bhai, if a customer is not satisfied with the size of the fried chicken item, CS agent will not wait for permission from the BFC outlets.
Instead, the CS agent will:
1. Politely request the customer not to consume the food until the replacement is provided.
2. Share the issue in the redelivery group with proper details.
3. Collect the food from the customer.
4. Get replacement food from the BFC restaurant.
5. Deliver the replacement food back to the customer.
✅FOODI Promocode Offer Running
Minimum order value: Tk 349
Promo code: FOODI
Discount value: Tk 150 Tk for first 2 orders
First order discount 100 Tk & 2nd Order Discount 50 Tk
Current Order/Place Order/Active Order & Pre-order
If a customer cancels their first or second order, the discount will be applied to their next successful order based on the original order sequence (first and second order).
Miraz Hossain Bappy
Top Performer of Feb'26
Very Important Person's Phone Number
MD Sir
Mohammed Al mamun, 01321203401DMD Mam
Dilruba Parvin, 01777777766Son of MD Sir,
Sigma Wasi, 01321203416Mohammed Al Wasi
01321203415Tarikul Kamrul
01819210078COO,
Shahnewas Mannan, 01712768482
Note- No need to verify/call if we get any orders from these accounts. Just accept and align (Manager's & CS Floor Incharge) and KAM /Sajib bhai on this immediately.
Make sure, faster follow-up from us with restaurant & rider to process the order more faster with high priority.
Rider Support - 13th August'25
Cancellation:
1. Order should be cancelled by 5 mins but If cancellation is not done within 10 mins by rider chat, rider/Zone in-charge will share this to cancellation group with SS.
2. Rider will share restaurant closure picture in chat if restaurant is closed.
3. CS will tag business & content to update the status in app by 15mins.
Handover:
1. Rider will share invoice picture/money receipt in chat. If restaurant doesn't provide any invoice/money receipt, then CS will the restaurant to verify and provide handover. Then forward this to BD team to make sure to the invoice availability of the restaurant.
Arrive At Customer:
If any riders come and ask to mark the order to “arrive at customer” then we need to verify first.
1. We will ask to share a picture of the customer’s location. We will verify the picture and proceed.
2. If the rider refuses to share a picture then we will ask the rider to deliver the food first and then contact us.
3. If the rider informs us that the food has been handed over to the customer then we will call the customer to verify and proceed.
Not Delivered:
If customer is unreachable, before marking not delivered any order, please check 2 things additionally.
1. If the customer didn't pick the phone from the hotline then call the customer from our button phone. For online paid order , call the customer's wallet number as well.
2. Check the customer's previous order address, if the order address is the same, request the rider to knock the door or ask someone available there.
3. Rider will share customer's location pic.
Arrive at restaurant:
If restaurant address is wrong , we will verify with restaurant and change the status to arrive at restaurant and tag content & KAM to update the address.
Price Mismatch:
If we get any price mismatch issues, share this to the restaurant group tagging KAM and call the KAM as well to manage the restaurant. If we don't get any update from KAM within 10 mins, we will cancel the order accordingly.
We will track this as well in a tracker for item mismatch and restaurant wrong location.
🎯 Sultan’s Dine (All Outlets)
100 Taka Off on Order Above 299 Taka
Promo Code: SD
Campaign Dates: 20th - 24th January
Limit: 3 times
✅ BFC - All Outlets For Regular Users
40% Off up to 120 tk
MOV - 249 Tk
Promocode- BFC40
Daily Usage Limit 3 times
Duration: 17th January- Until further notice
🎯 Kacchi Bhai (All Outlets)
Promocode- KB
100 Taka off on Order Above 299 Taka
Promo Code -
Campaign Date: 20th - 24th January
Limit: 3 times
✅Restaurant - Tehari Khan!
Buy 1 Beef Tehari, get 1 FREE
Order on Foodi and enjoy double Tehari without paying extra.
Valid daily from 12 PM to 1 PM, 17–19 January only—miss the hour, miss the deal.
✅ Kacchi Bhai - All Outlets
100 Taka Off on Order Above 299 Taka
Promo Code - KB
Daily Usage Limit - 3 times
Date - 12th - 16th January
✅ Kacchi Bhai (All Outlets)❌
Discount: 40% OFF (Up to BDT 120)
Promo Code: KB
Minimum Order Value (MOV): BDT 299
Campaign Date: 11th January
✅ Campaign Overview – Chillox (21 Outlets)
Campaign Details:
Discount Offer: 50% OFF (Up to BDT 150)
Minimum Order Value (MOV): BDT 299
Promo Code - CHILLOX
Usage limit 3 times
Campaign Duration: 7th January
✅ Sultan's Dine (All Outlets)
Discount: 40% OFF (Up to BDT 120)
Promo Code: SD
Minimum Order Value (MOV): BDT 299
Daily Usage Limit - 3 Times
Campaign Dates: 5th - 6th January
✅ Kacchi Bhai - without Kushtia and Brahmanbaria
75 Taka OFF on Order Above 299 Taka
Promo Code - KB75
Usage Limit - 3 Times
Date - till 3rd January
✅ Kacchi Bhai - Kushtia & Brahmanbaria
25% Off (Upto 100 Taka )
MOV - 299 taka
Promo Code - KB25
Usage Limit - 3 Times
Date - Date - till 3rd January
Daily Update 24th December
Chillox (21 Outlets)
Discount Offer: 50% OFF (Up to BDT 150)
Minimum Order Value (MOV): BDT 300
Promo Code - CHILLOX
Usage Limit - 3 Times
Campaign Duration: 24th December
Daily Update 9th December
✅ Sultan’s Dine (All Outlets)
40% OFF (Up to BDT 120)
Minimum Order Value (MOV): BDT 299
Promo Code: SD
Daily Usage limit - 3 times
Campaign Date: 7th & 8th December
Daily Update 3rd December
✅Chillox - All Outlets
50% OFF (Up to 150 Taka)
Minimum Order Value (MOV): 299 Taka
Promo Code: CHILLOX
Available on pickup, delivery and pre-orders
Daily Usage Limit 5 times
Campaign Duration - 3rd & 4th December
Daily Update 29th November
✅Sultan's Dine - All Outlets
40% Off up to 120 Tk
MOV 299 Tk
Promo Code: SD
Daily Usage Limit 3 times
Campaign Duration - 29th Nov to 1st December
Daily Update 18th November
✅ Kacchi Bhai - All Outlets
40% (Up to BDT 120)
Promocode - KB
Minimum order value 299 TK
Daily Usage Limit - 3 times
Campaign duration - 18th November & 19th November
Daily Update 13th November
✅ Sultan's Dine - All Outlets
40% (Up to BDT 120)
Promocode - SD
Minimum order value 299 TK
Daily Usage Limit - 3 times
Campaign duration - 13th November
Daily Update 12th November
✅ Kacchi Bhai - All Outlets
40% (Up to BDT 120)
Promocode - KB
Minimum order value 299 TK
Daily Usage Limit - 3 times
Campaign duration - 12th November
Daily Update 11th November
Kacchi Bhai - 19 Outlets
Discount: 40% (Up to BDT 120)
Promo Code - KB
MOV - 299 TK
Campaign Duration - 11th November
1. Kacchi Bhai - Bashundhara
2. Kacchi Bhai - Uttara
3. Kacchi Bhai - Mirpur 10
4. Kacchi Bhai - Dhanmondi
5. Kacchi Bhai – Gulshan 2
6. Kacchi Bhai - Mohammadpur
7. Kacchi Bhai - Mirpur 1
8. Kacchi Bhai - Sonir akhra
9. Kacchi Bhai - Wari
10. Kacchi Bhai - Banasree
11. Kacchi Bhai - Savar
12. Kacchi Bhai - Narayanganj
13. Kacchi Bhai - Baily Road
14.Kacchi Bhai - Khilgaon
15. Kacchi Bhai - Kochukhet
16.Kacchi Bhai - Mirpur 12
17.Kacchi Bhai - Tongi
18. Kacchi Bhai - Kawran Bazar
19. Kacchi Bhai - Dholaipar
Daily Update 5th November
✅Kacchi Bhai - All Outlets
Discount: 40% (Up to BDT 120)
Promocode - KB
MOV- 299 Tk
Usage Limit - 3 times
Campaign date - only 5th November
Daily Update 4th November
✅Sultan's Dine - All Outlets
Discount: Flat 15%
MOV- 99 Tk
Campaign duration - 4th Nov - 8th Nov
Daily Update 30th October
✅ Sultan's Dine - All Outlets
40% Off upto 120 Tk
MOV 299 Tk
Promo code - SD
Usage Limit 3 times
Pre order not eligible for this offer
Campaign Duration - 30th October
Daily Update 29th October
✅ Kacchi Bhai - All Outlets
40% Off upto 120 Tk
MOV 299 Tk
Promo code - KB
Usage Limit 3 times
Pre order not eligible for this offer
Campaign Duration - 29th October
✅ Chillox - all Outlets ( 4PM - 5 PM)
50% off upto 120 Tk
MOV - 240 Tk
Promocode- CHILLOX
Usage limit 3 times
Pre order not eligible for this offer
Only for today 29th October (4PM - 5 PM)
Daily Update 23rd October
✅Sultan's Dine - All Outlets
40% Off up to 120 Tk
Promo Code- SD
MOV- 299 Tk
Duration - 23rd October
Daily Update 21st October
✅ Kacchi Bhai all Outlets
40% Off up to 120 Tk
Promo Code - KB
Daily Usage Limit 3 Times
Campaign Duration only 21st October
Daily Update 20th October
✅ BFC - All Outlets For Regular Users
Flat 25% Off
MOV - 249 Tk
Daily Usage Limit 3 times
Duration: 20th Oct - Until Further Notice
Daily Update 16th October
✅ foodi presents EWU Lit Carnival 2025 (FAQ)
✅ Important Instruction Regarding BFC Orders:
- From now on, (CS) should not accept any BFC orders.
- If you see a BFC order in CMS Tool:
1. First, try to call the restaurant twice.
2. If the restaurant is unreachable,
3. Then post the order details in the BFC group and tag Rakib Bhaiya, requesting him to get the order accepted. Please follow this instruction strictly.
✅Kacchi Bhai - All Outlets
40% Off (Up to BDT 120)
Promo Code: KB40
Minimum Order Value (MOV): BDT 299
Daily Usage Limit 3 times
Campaign Date: 16th October
Daily Update 14th & 15th October
✅BFC - All Outlets
50% Off (Up to BDT 150)
Promo Code: BFC50
Minimum Order Value (MOV): BDT 299
Campaign Duration - 15th October to until further notice
Usage limit- only 1 time.
✅Sultan’s Dine - All Outlets
40% Off (Up to BDT 120)
Promo Code: SD40
Minimum Order Value (MOV): BDT 299
Daily Usage Limit 3 times
Campaign Date: 14th & 15th October
Daily Update 9th October
✅Kacchi Bhai - All Outlets
- 40% Off (Up to BDT 120)
- Promo Code: KB40
- Minimum Order Value (MOV): BDT 299
- Campaign Date: 9th October.
Daily Update 7th & 8th October
✅Sultan’s Dine - All Outlets
- 35% Off (Up to BDT 110)
- Promo Code: SD35
- Minimum Order Value (MOV): BDT 299
- Campaign Date: 7th & 8th October.
Daily Update 28th September
Sultan’s Dine - All Outlets
_ Discount: 35% Off (Up to BDT 110)
_ Promo Code: SD35
_ Minimum Order Value (MOV): BDT 299
_ Campaign Date: 28th September
Daily Update 23rd September
✅ Campaign Overview: Kacchi Bhai – All Outlets
- Discount: 40% (Up to BDT 120)
- Promo Code: KB40
- Minimum Order Value: BDT 299
- Daily Usage Limit 3 times
- Campaign Date: 23rd September
Daily Update 22nd September
✅ Kacchi Bhai - All outlets
- Flat 10% discount
- Mov - 199 Taka
- Daily Usage Limit - No
- Duration for Kacchi bhai - 17th September - 22nd September
Daily Update 18th September
✅ Sultan's Dine - All outlets
- Discount: 35% Off (Up to BDT 110)
- Promo Code: SD35
- Minimum Order Value (MOV): BDT 299
- Daily Usage Limit - 3 Times
_ Campaign Date: 18th September
✅ Kacchi Bhai - All outlets
- Flat 10% discount
- Mov - 199 Taka
- Daily Usage Limit - No
- Duration for Kacchi bhai - 17th September - 22nd September
✅ 15% cashback up to 1000 taka for Dhaka Bank Credit Cardholders
- A minimum transaction of BDT 500 tk is required to avail the offer
- Each cardholder is eligible for a maximum cashback of up to BDT 1000 during the entire campaign period.
- Campaign Duration: 18th September - 4th October.
✅ *15% savings for -City Bank American Express Credit Cardmembers & {Visa Credit card holders (18th Sep-4th Oct)}
-*Campaign will be valid through Sep 7 – Oct 4, 2025
- Minimum transaction Amount has to be BDT 699
-City Bank issued American Express Credit Cardmembers are eligible for this offer.
-Usage limit whole campaign period - 2 times
-Individual cardmember can enjoy maximum BDT 150 savings per transaction and maximum BDT 300 during campaign period. Here, both Primary and Supplementary cardmembers will be eligible for this offer.
- Promo code “CITY15“
-Offer applicable on foodi App & website only.
_ Flat discount restaurant not applicable for this offer.
Daily Update 17th September
✅Sultan's Dine - All outlets & Kacchi Bhai All outlets
Flat 10% discount
Mov - 199 Taka
Duration for kacchi bhai - 17th September - 22nd September
Duration for Sultan's dine only for 17th September.
Daily Usage Limit - No
Daily Update 16th September
✅Kacchi Bhai All outlets only for 16th September
Discount: 40% (Up to BDT 120)
Minimum Order Value: BDT 299
Promo Code: KB40
Applicable Dates: 16th September
Daily Usage Limit - 3 Times
Daily Update 13th - 15th September
✅Sultan's Dine - All outlets & Kacchi Bhai All outlets
Flat 10% discount
Mov - 199 Taka
Duration - 13th September - 18th September
Daily Usage Limit - No
Daily Update 10th & 11th September
✅Sultan's Dine - All outlets
40% discount (Up to 120 Tk)
Mov - 299 Taka
Promo Code: SD40
Duration - 10th & 11th September
Daily Usage Limit - 3 times per user
Daily Update 8th September
✅Kacchi Bhai - All outlets (Except- Rangpur & Bogra)
40% discount upto 120 tk
Mov - 299 Taka
Promo Code: KB40
Duration - 8th & 9th September
Daily Usage Limit - 3 times
✅Chillox - All Outltes
30% Discount (Up to 200 Taka )
Mov - 249 Taka
Promo Code: Chillox30
Duration - 8th to 10th September
Daily Usage Limit - 10 times
Daily Update 7th September
✅ *15% savings for -City Bank (American Express Credit Cardmembers)
-*Campaign will be valid through Sep 7 – Sep 18, 2025
- Minimum transaction Amount has to be BDT 699
-City Bank issued American Express Credit Cardmembers are eligible for this offer.
-Usage limit whole campaign period - 2 times
-Individual cardmember can enjoy maximum BDT 150 savings per transaction and maximum BDT 300 during campaign period. Here, both Primary and Supplementary cardmembers will be eligible for this offer.
- Promo code “CITY15“
-Offer applicable on foodi App & website only.
_ Flat discount restaurant not applicable for this offer.
Daily Update 4th September
✅ Sultan's Dine - All Outlets Flat 30% Discount only for Today
Mov - 350 Taka
Duration - 4th September
Daily usage limit- No Limit
✅Kacchi Bhai - All outlets
Flat 10% discount
Mov - 199 Taka
Date - 1st to 10th September
Daily Usage Limit - No Limit
Daily Update 2nd & 3rd September
✅ September Campaign Offer Running.
✅ Sultan's Dine - All Outlets Flat 10% Discount
Mov - 199 Taka
Duration - 2nd & 3rd September
Daily usage limit- No Limit
✅Kacchi Bhai - All outlets
Flat 10% discount
Mov - 199 Taka
Date - 1st to 10th September
Daily Usage Limit - No Limit
✅EBL (VISA & Mastercard) Discount Offer running.
Daily Update 1st September
✅ September Campaign Offer Running.
✅Kacchi Bhai - All outlets
Flat 10% discount
Mov - 199 Taka
Date - 1st to 10th September
Daily Usage Limit - No Limit
✅EBL (VISA & Mastercard) Discount Offer running.
Daily Update 30th - 31st August
✅August Campaign Offer Running.
✅Kacchi bhai -all Outlets 35% Off (Up to 110 Tk)
MOV 299 Tk. Promo code - KB35.
Daily usage Limit 2 times per User.
Campaign Duration - 30th & 31st Aug
✅EBL (VISA & Mastercard) Discount Offer running.
Daily Update 27th - 28th August
✅ Sultan's Dine - All Outlets (Flat 30% Discount)
MOV - 350 Taka
Date - 27th & 28th August
Daily Usage Limit- No Limit
✅ Kacchi Bhai - All Outlets
Flat 15% Discount
MOV - 299 Taka
Daily Usage Limit
✅EBL (VISA & Mastercard) Discount Offer running.
Daily Update 20th - 25th August
✅Kacchi bhai -all Outlets (Without Chittagong, Sylhet)
Offer - Special Discount of 120 Taka on Mutton Tehari with Borhani
(Mutton Tehari with Borhani Regular Price - 330 Taka , Discount Price - 210 Taka )
Usage Limit - Unlimited , Duration- 19th to 25th August
✅ Refund Script-
Online Paid – Not Delivered (Customer Issue)
Sir/Ma'am,
As per your request, we are placing a refund request on your behalf. If approved by the management, you will receive the refund amount accordingly.
Bangla:
স্যার/ম্যাডাম, আপনার অনুরোধ অনুযায়ী আমরা একটি রিফান্ড রিকোয়েস্ট করে দিচ্ছি। ম্যানেজমেন্ট যদি এপ্রোভ করে থাকেন, তাহলে আপনি রিফান্ড এমাউন্ট পেয়ে যাবেন।
✅ EBL (VISA & Mastercard) Discount Offer.
Minimum order value: Tk 400
Promo code: EBL100
Discount value: Tk 100
Applicable on: Food delivery, Flower delivery & Pickup orders
To avail the offer, card saving is mandatory. Without saving the card, the offer cannot be used.
Any bank's VISA or Mastercard is eligible for this offer.
Offer is applicable on both Flat discount and Promocode discount restaurants.
A user can avail this offer maximum 2 times.
1 discount per card, so the user needs to save 2 different cards to use the offer twice.
Last Date 31st October.
✅FOODI Promocode & SKITTO Offer Running
Daily Update 19th - 20th August
✅Sultan's Dine - All Outlets , Flat 30% Discount , Mov - 350 Taka,
Usage Limit - Unlimited, Date - 19th & 20th August
✅Kacchi bhai -all Outlets (Without Chittagong, Sylhet)
Offer - Special Discount of 120 Taka on Mutton Tehari with Borhani
(Mutton Tehari with Borhani Regular Price - 330 Taka , Discount Price - 210 Taka )
Usage Limit - Unlimited , Duration- 19th to 25th August
Daily Update 15th - 18th August
Kacchi bhai -all Outlets Flat 10% Off. MOV 249 Tk. Usage Limit 3 times. Last date - Until further notice.
Daily Update 14th August
✅ Kacchi Bhai - all Outlets Flat 30% Off. MOV 299 Tk. Usage Limit - 100 times.
Last date - Only for Today (14th August)
Daily Update 12th & 13th August
✅August Campaign Offer Running.
✅ Sultan's Dine - all Outlets Flat 30% Off. MOV 350 Tk. Usage Limit - unlimited.
Last date - 12th August & 13th August
✅ Refund Script-
Online Paid – Not Delivered (Customer Issue)
Sir/Ma'am,
As per your request, we are placing a refund request on your behalf. If approved by the management, you will receive the refund amount accordingly.
Bangla:
স্যার/ম্যাডাম, আপনার অনুরোধ অনুযায়ী আমরা একটি রিফান্ড রিকোয়েস্ট করে দিচ্ছি। ম্যানেজমেন্ট যদি এপ্রোভ করে থাকেন, তাহলে আপনি রিফান্ড এমাউন্ট পেয়ে যাবেন।
✅ For restaurants CP Five Star and Amul Foods, if any specific item is unavailable, mention the exact item name in the Restaurant Group and tag Razone dada. Also, in the cancellation reason, clearly write the specific item name along with "not available".
CP Five Star except Chittagong tag- Razone bhai
Cp five-Star Chittagong branch tag - Faysal bhaiya
✅ In the case of the Tri-State Zone, if the customer changes their mind after the cart has been updated and asks to add any item manually, CS team will cancel the order only if the item costs more than 50 taka.
✅ EBL (VISA & Mastercard) Discount Offer.
Minimum order value: Tk 400
Promo code: EBL100
Discount value: Tk 100
Applicable on: Food delivery, Flower delivery & Pickup orders
To avail the offer, card saving is mandatory. Without saving the card, the offer cannot be used.
Any bank's VISA or Mastercard is eligible for this offer.
Offer is applicable on both Flat discount and Promocode discount restaurants.
A user can avail this offer maximum 2 times.
1 discount per card, so the user needs to save 2 different cards to use the offer twice.
Last Date 31st October.
✅FOODI Promocode & SKITTO Offer Running
Daily Update 11th August
✅August Campaign Offer Running.
✅ Kacchi bhai -all Outlets Flat 30% Off. MOV 330 Tk. Usage Limit unlimited. Last date - 11th August.
✅ For restaurants CP Five Star and Amul Foods, if any specific item is unavailable, mention the exact item name in the Restaurant Group and tag Razone dada. Also, in the cancellation reason, clearly write the specific item name along with "not available".
CP Five Star except Chittagong tag- Razone bhai
Cp five-Star Chittagong branch tag - Faysal bhaiya
✅ In the case of the Tri-State Zone, if the customer changes their mind after the cart has been updated and asks to add any item manually, CS team will cancel the order only if the item costs more than 50 taka.
✅ EBL (VISA & Mastercard) Discount Offer.
Minimum order value: Tk 400
Promo code: EBL100
Discount value: Tk 100
Applicable on: Food delivery, Flower delivery & Pickup orders
To avail the offer, card saving is mandatory. Without saving the card, the offer cannot be used.
Any bank's VISA or Mastercard is eligible for this offer.
Offer is applicable on both Flat discount and Promocode discount restaurants.
A user can avail this offer maximum 2 times.
1 discount per card, so the user needs to save 2 different cards to use the offer twice.
Last Date 31st October.
✅FOODI Promocode & SKITTO Offer Running
Daily Update 9th - 10th August
✅August Campaign Offer Running.
✅ Kacchi bhai -Dinajpur, Narsingdi, Faridpur, Bogura & Jessore
Flat 15% Off. MOV 250 Tk. Usage Limit 3 times. Last date - 9th & 10th August.
✅ For restaurants CP Five Star and Amul Foods, if any specific item is unavailable, mention the exact item name in the Restaurant Group and tag Razone dada. Also, in the cancellation reason, clearly write the specific item name along with "not available".
CP Five Star except Chittagong tag- Razone bhai
Cp five-Star Chittagong branch tag - Faysal bhaiya
✅ In the case of the Tri-State Zone, if the customer changes their mind after the cart has been updated and asks to add any item manually, CS team will cancel the order only if the item costs more than 50 taka.
✅ EBL (VISA & Mastercard) Discount Offer.
Minimum order value: Tk 400
Promo code: EBL100
Discount value: Tk 100
Applicable on: Food delivery, Flower delivery & Pickup orders
To avail the offer, card saving is mandatory. Without saving the card, the offer cannot be used.
Any bank's VISA or Mastercard is eligible for this offer.
Offer is applicable on both Flat discount and Promocode discount restaurants.
A user can avail this offer maximum 2 times.
1 discount per card, so the user needs to save 2 different cards to use the offer twice.
Last Date 31st October.
✅FOODI Promocode & SKITTO Offer Running
Daily Update 6th - 8th August
✅August Campaign Offer Running.
✅ Kacchi bhai -all Outlets Flat 10% Off. MOV 249 Tk. Usage Limit 3 times. Last date - 10th August.
✅ For restaurants CP Five Star and Amul Foods, if any specific item is unavailable, mention the exact item name in the Restaurant Group and tag Razone dada. Also, in the cancellation reason, clearly write the specific item name along with "not available".
CP Five Star except Chittagong tag- Razone bhai
Cp five-Star Chittagong branch tag - Faysal bhaiya
✅ In the case of the Tri-State Zone, if the customer changes their mind after the cart has been updated and asks to add any item manually, CS team will cancel the order only if the item costs more than 50 taka.
✅ EBL (VISA & Mastercard) Discount Offer.
Minimum order value: Tk 400
Promo code: EBL100
Discount value: Tk 100
Applicable on: Food delivery, Flower delivery & Pickup orders
To avail the offer, card saving is mandatory. Without saving the card, the offer cannot be used.
Any bank's VISA or Mastercard is eligible for this offer.
Offer is applicable on both Flat discount and Promocode discount restaurants.
A user can avail this offer maximum 2 times.
1 discount per card, so the user needs to save 2 different cards to use the offer twice.
Last Date 31st October.
✅FOODI Promocode & SKITTO Offer Running
Daily Update 4th - 5th August
✅August Campaign Offer Running.
✅Sultan's Dine (All Outlets) Flat 30% Off
Minimum Order Value (MOV): 4th August (299 Taka )
5th August MOV - 350 Taka
Campaign Duration: 04/08/2025 - 05/08/2025
✅ EBL (VISA & Mastercard) Discount Offer.
Minimum order value: Tk 400
Promo code: EBL100
Discount value: Tk 100
Applicable on: Food delivery, Flower delivery & Pickup orders
To avail the offer, card saving is mandatory. Without saving the card, the offer cannot be used.
Any bank's VISA or Mastercard is eligible for this offer.
Offer is applicable on both Flat discount and Promocode discount restaurants.
A user can avail this offer maximum 2 times.
1 discount per card, so the user needs to save 2 different cards to use the offer twice.
Last Date 31st October.
✅ Kacchi bhai -all Outlets Flat 10% Off. MOV 249 Tk. Usage Limit 3 times. Last date - 10th August.
✅FOODI Promocode & SKITTO Offer Running
Daily Update 1st - 3rd August
✅August Campaign Offer Running.
✅ EBL (VISA & Mastercard) Discount Offer.
Applicable On FOOD/ Flower Delivery & Pickup Orders.
MOV- 400, Promocode- EBL100
To avail the offer, card saving is mandatory.
Offer is applicable on both Flat discount and Promocode discount restaurants.
An user can avail this offer maximum 2 times. 1 discount per card, so the user needs to save 2 different cards to use the offer twice.
Last Date 31st October.
✅ Kacchi bhai -all Outlets Flat 10% Off. MOV 249 Tk. Usage Limit 3 times. Last date - 10th August.
Daily Update 31st July
✅July Campaign Offer Running.
✅ Chillox (All Outlets)- Flat 25% Discount, MOV- 99 Tk, Usage limit- 3 times. Last date- 31st July.
✅ Kacchi bhai -all Outlets (31 branches) Flat 30% discount. MOV 299 Tk. Usage Limit 3 times. Last date - 31st July. ONLY FOR TODAY
✅From now on, if any duplicate issue is shared in the cancellation group or ops group by the Ops team (for example, if CS has already resolved the issue via Rider Support but the same issue is shared again in groups), please respond to the message using the following format:
Message Format- Duplicate Request. This request already processed by XXXXXXX (Name) at YYYYYY (Time)
✅ Don't use customer unreachable as cancellation /not delivered remarks. Write the actual reason like -
1. Customer didn't pickup the calls
2. Customer's number is switched off
3. Customer's number is busy, etc.
Daily Update 28th - 30th July
✅ Kacchi bhai -all Outlets (Inside Dhaka) Flat 10% discount. MOV 299 Tk. Usage Limit 3 times. Last date - 31st July.
✅Kacchi bhai -(Outside Dhaka) Outlet Flat 25% discount. MOV 299 Tk. Usage Limit 3 times. Last date - 31st July.
✅July Campaign Offer Running.
✅ Chillox (All Outlets)- Flat 25% Discount, MOV- 99 Tk, Usage limit- 3 times. Last date- 31st July.
Daily Update 27th July
✅July Campaign Offer Running.
✅ Chillox (All Outlets)- Flat 25% Discount, MOV- 99 Tk, Usage limit- 3 times. Last date- 31st July.
✅Sultan's Dine flat 30% off only for TODAY. Mov-350 Tk, usage limit 3 times.
✅ Kacchi bhai -all Outlets (Inside Dhaka) Flat 10% discount. MOV 299 Tk. Usage Limit 3 times. Last date - 31st July.
✅Kacchi bhai -(Outside Dhaka) Outlet Flat 25% discount. MOV 299 Tk. Usage Limit 3 times. Last date - 31st July.
Daily Update 17th-26th July
✅July Campaign Offer Running.
✅ Chillox (All Outlets)- Flat 25% Discount, MOV- 99 Tk, Usage limit- 3 times. Last date- 31st July.
✅ Kacchi bhai -all Outlets (Except- Narshingdi) Flat 10% discount. MOV 250 Tk. Usage Limit 3 times. Last date - 31st July.
✅Kacchi bhai -Narshingdi Outlet Flat 15% discount. MOV 250 Tk. Usage Limit 3 times. Last date - 31st July.
✅From now on, if any duplicate issue is shared in the cancellation group or ops group by the Ops team (for example, if CS has already resolved the issue via Rider Support but the same issue is shared again in groups), please respond to the message using the following format:
Message Format- Duplicate Request. This request already processed by XXXXXXX (Name) at YYYYYY (Time)
✅ Don't use customer unreachable as cancellation /not delivered remarks. Write the actual reason like -
1. Customer didn't pickup the calls
2. Customer's number is switched off
3. Customer's number is busy, etc.
✅Hotline
foodi Hotline: +8809677161161
foodi What's app: 01321203393
Bkash/Nagad: 01322819397
Emaili: support@foodibd.com
Corporate Office: 191/B Bir Uttam Mir Shawkat Sarak, Dhaka 1208
Daily Update 16th July
✅July Campaign Offer Running.
✅ Sultan's Dine- Flat 10% Discount, MOV-250 Tk, usage limit- 3 times, Last Date - 16th July.
✅ Kacchi bhai -all Outlets (Except- Narshingdi) Flat 10% discount. MOV 250 Tk. Usage Limit 3 times. Last date - 20th July.
✅Kacchi bhai -Narshingdi Outlet Flat 15% discount. MOV 250 Tk. Usage Limit 3 times. Last date - 20th July.
✅Hotline
foodi Hotline: +8809677161161
foodi What's app: 01321203393
Bkash/Nagad: 01322819397
Emaili: support@foodibd.com
Corporate Office: 191/B Bir Uttam Mir Shawkat Sarak, Dhaka 1208
Daily Update 13th July
✅July Campaign Offer Running.
✅ Kacchi bhai -all Outlets (Except- Narshingdi) Flat 10% discount. MOV 250 Tk. Usage Limit 3 times. Last date - 20th July.
✅Kacchi bhai -Narshingdi Outlet Flat 15% discount. MOV 250 Tk. Usage Limit 3 times. Last date - 20th July.
✅ Sultan's Dine- Flat 10% Discount, MOV-250 Tk, usage limit- 3 times, Last Date - 13th July.
Daily Update 12th July
✅July Campaign Offer Running.
✅ Kacchi bhai -all Outlets (Except- Narshingdi) Flat 10% discount. MOV 250 Tk. Usage Limit 3 times. Last date - 20th July.
✅Kacchi bhai -Narshingdi Outlet Flat 15% discount. MOV 250 Tk. Usage Limit 3 times. Last date - 20th July.
✅ Sultan's Dine- Flat 10% Discount, MOV-250 Tk, usage limit- 3 times, Last Date - 13th July.
Daily Update 10th July
✅July Campaign Offer Running.
✅Chillox- Flat 25% Discount, MOV - 99 Tk, Usage Limit 3 times, Last Date 10th July.
✅ Kacchi bhai - Mutton Tehari 160 tk Only. No MOV and No Usage Limit. Promocodes are applicable. Last Date 11th July.
✅ Sultan's Dine- Flat 10% Discount, MOV-250 Tk, usage limit- 3 times, Last Date - 13th July.
Daily Update 8th July
✅July Campaign Offer Running.
✅Chillox- Flat 25% Discount, MOV - 99 Tk, Usage Limit 3 times, Last Date 10th July.
✅ Kacchi bhai - Mutton Tehari 160 tk Only. No MOV and No Usage Limit. Promocodes are applicable. Last Date 11th July.
Complaints Track - My Complaints
We’re excited to announce a new feature on both our foodi app and website called “My Complaints.”
🔹 Customers will now be able to track complaints raised against their orders directly from their profile.
🔹 In certain cases, customers can also raise complaints on their own.
🔹 To raise a complaint, it must be done within 120 minutes from the order placement time.
🟠 Complaint Status Visibility:
- Pending – Not yet assigned to any agent
- In Progress – Currently being worked on
- Closed – Issue has been resolved
- Canceled – Complaint has been rejected or deemed invalid
Please make sure you are aware of this feature so you can guide customers if needed.
Daily Update 7th July
✅Sultan’s Dine flat 30% discount only for Today, Mov - 299 Tk, Usage limit 3 times. Promo Codes are not applicable.
✅Chillox- Flat 25% Discount, MOV - 99 Tk, Usage Limit 3 times, Last Date 10th July.
✅Kacchi Bhai- Mutton Tehari at only Tk 160! No (MOV), No usage limit , Promo Codes can also be applied if the order value meets the promocode criteria. Last date- 11th July, 2025
Cancelation Update-
_ Suspicious Timing – The restaurant appears closed during a time when it is supposed to be open. The restaurant has informed us that it will remain closed for that specific time or date, or certain items are permanently unavailable.
_ If anyone raises an issue in our cancellation group regarding a restaurant being closed or a change in the restaurant's timing (Suspicious Timing), you must first call the restaurant and verify the information properly before canceling the order.
_ Once the order is canceled, please write “Canceled” in the cancellation group and tag both the Restaurant POC and Amiya Da from the Content team.
-If the rider informs us, the restaurant is closed on suspicious timing, or the item is permanently closed, then CS must write 'canceled' in the restaurant group and tag both the Restaurant POC and Amiya Da from the Content team.
Flower Order- Acceptance update
There is no exemption for flower orders, procced like food orders. No need to call the customers/riders for any kind of verifications.
Order Confirmation
Step 1: We will call the shops to check flower availability.
Step 2: We will accept the order if shop is reachable or unreachable.
NB: We will only call the customers for cart update, cancellations due to shop closed/unavailability of flowers and not delivered cases.
✅To unblock COD (Cash on Delivery), we will ask the customer to make at least 2 successful online payments.
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