Embedded Files
Partner Restaurant POC
Partner Restaurant POC
Partner Restaurant
Partner Restaurant
Domino's Pizza
Pizza Hut
Domino's Emergency Contact
Domino's Emergency Contact
Domino's (Operations)
Imtiaz - +880 1958-122948
Ronald -+880 1958-122920
Order Acceptance Delay:
1. First, we will share this to the WhatsApp group tagging branch concerns and will call the outlet's phone number within 5 minutes.
2. If not accepted by 5 mins then we will call twice to branch concerns.
3. If the order is not accepted by 30 mins then we will cancel the order and tag babu bhai for dominos, outlet concerns & KAM for other partners with a note " We are cancelling the order as it's been 30 mins but not getting any response from outlet concerns. Inform the customer accordingly before cancellation.
Marked delivered lately:
Marked delivered lately:
1. We will share this to WhatsApp group tagging outlet concerns if it's more than 90 mins.
2. If not marked as delivered or no update yet within the next 10 mins then we will call twice to outlet concerns.
3. If they are unreachable or don't provide any update then we will tag Ronald/Imtiaz for dominos in the group with the note "Outlet concerns are not responding, please make sure the order is marked as delivered once the customer receives it".
False Cancellation Reason:
False Cancellation Reason:
1.We will tag the KAM in the group along with outlet concern persons.
2 If the issue is valid then we will update the shared sheet immediately.
3.For online paid orders, we will proceed the manual refund from our side which will be deducted manually in the monthly billing.
Mistakenly marked as delivered:
Mistakenly marked as delivered:
1.We will tag the KAM in the group along with outlet concern persons.
2 If the issue is valid then we will update the shared sheet immediately.
3.For online paid orders, we will proceed the manual refund from our side which will be deducted manually in the monthly billing.
Not delivered due to delay (Online Paid)
Not delivered due to delay (Online Paid)
Need to collect the food from the restaurant so, KAM needs to be informed for coordinating the delivery process for Not Delivered order. If the order is online paid then we’ll go for a refund to the customer if the time limit exceeds 120 mins from the placed time.
Not delivered Process
Not delivered Process
CS Activity
Call the restaurant and inform them with the specific reason for the not-delivery.
Tag the KAM (Nawazish Alam) in the Partner Restaurants group.
If we didn't get any response from KAM end , directly call (Nawazish Alam) or Sajib Bhai to resolve the issue.
Note-
CS will not change the order status to "Not Delivered" for partner restaurants.
CS's responsibility is to ensure proper communication with the restaurants only.
Unverified Order & Pre Orders
We will verify unverified order and pre-orders based on need and order time through phone call.
Inform the restaurant by tagging the Branch Manager in the partner group with a clear message.
Call the outlet number — make 2 attempts with a 2-minute interval between them.
If unreachable, call the Branch Manager listed in the partner sheet and notify them.
Also, share written communication in the group after attempting to contact.
⚠️ If the order remains unaccepted after 30 minutes, send the following message:
"As 30 minutes have passed without acceptance, we are proceeding to cancel the order."
After sending this message, if there is no response within the next 5 minutes, you may proceed to cancel the order.
📢 High-Value Order Verification Process
🔹 Whether it is an unverified order or a pre-order, if the order value exceeds 5,000 Tk, following steps must be followed:
✅ Verify the customer’s location first.
🔒 Take lead’s permission before verifying the order.
⚠️ Do not verify any order above 5,000 Tk without completing both steps.
Domino's Emergency Contact
Domino's Emergency Contact
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