Sell/Trade

If you receive a lead, or question regarding a customer wanting to sell, or trade in their vehicle, please refer to these guidelines to assist you if the customer would like estimates prior to visiting the store that will be reviewed by our appraiser personally and not the automated system on our website.

Ask the customer these questions:

• Are they trading their vehicle? Or selling? Trading means we have something they want. Selling means to only sell their vehicle to us with no means to buy.

• Do you own the vehicle outright or do you have an existing loan for the vehicle? If existing loan ask with who and if they know their remaining balance.

WE DO NOT ACCEPT LEASE VEHICLES

• Ask these questions about their vehicle: year, make, model, exterior color, odometer reading (miles), the VIN number, accident history, features

• Obtain up-to-date pictures of exterior and interior vehicle condition; as well as miles and any cosmetic damages through dealersocket text 

Once this information is gathered, submit the details through the "Appraisal Request" form located on our team website.

*** Customers should be advised that it can take 48hrs+ and these are still estimates as the vehicle has not been test driven. It is strongly recommend if at all possible to come in store to not miss out on an oppritunity for their vehicle of interest while they are waiting for their results.***

A car lease is a popular option that allows you to “rent” a car from a dealership for a certain length of time and amount of miles.

At the end of the lease, a consumer either returns the vehicle to the dealership or buys out their lease if they want to keep the car, if that’s an option in the lease.   

As the vehicle is not perosnally financed in the consumers name and not owned by them they can not facilitate a deal personally with us.

• Current Registration

• Current Insurance

• Valid Driver License

• Title if applicable

• Individuals named as owner(s)- Whether the vehicle is paid off or currrently has a loan parties on the loan or indicated as an owner on title paperwork must be present.

• Checks are mailed out and may not be provided same business day! It can take 7 to 14 days depending on the type of transaction.

Initial Conversation Points:

"Thank you, for clarifying that you are looking to (trade/sell) your vehicle. Would you like to visit us to get a formal final offer on your vehicle and test drive some vehicles today?"

 "In order to assist you the best way possible I just need to obtain a few details to get it over to my appraiser for review. Is this a mobile device I can send a text message to for you to reply "YES" to so you can send over some details?"

"We are just needing the year, make, model, exterior color, odometer reading, VIN number, and some recent pictures of the exterior/interior."

“I have submitted your (trade, or vehicle for sale) to our appraisal sheet. Please allow us 24 hours to respond after the submission  of your request to be contacted with your results. I do also want to let you be aware that once ou receive your results they are only good for 7 days.”

Why Do You Need This Information:

"In order to be as appropriate as possible in the estimated appraisal we provide the appraiser requires these details. If you would like you can come in store to expedite the process."

Follow-Up:

"Hi, (Client Name) it's (Agent Name) with Auto Boutique with your estimated appraisal results. They came back as $$$. Would you like to come in today?"