“Does this vehicle have any accidents?” 

"Let me pull up the Carfax for you to review those details with you."

Mention Buyback Guarantee First:

 "As I review this I wanted to let you know Carfax does offer a buy back of this vehicle if you find that  any severe damage, odometer problems or lemon history wasn't disclosed by the Department of Motor Vehicles for the CARFAX report at the time of your purchase."

or

"As I pull it up wanted to let you know Carfax offers buy back if any severe damage odometer problems are not reported by Motor Vehicles to show up on this report at the time of your purchase. So if you do buy don't forget to register for it."

Highlight Good Then Bad Then Good "Sandwich Method":

"Taking a look here:

Good

• "this vehicle was a ONE OWNER."

• "is accident free."

• "has the following warranty remaining:"

Bad

• "Taking a look here there (was/were) (an incident/incidents) reported:

  • Amount (and/or) When (BRIEF): 

Minor:

"There was a minor incident reported that was related to cosmetic issues (including dents or scratches) this typically does not compromise the vehicles operation or safety. If you take a look at our photograph's we have provided you will see the current condition of the vehicle."

"Would you like a copy of the Carfax report for your review? As you can see from the images we post and the fact it cleared our mechanics to be on the lot I wouldn’t be too concerned."

Moderate:

"There was damage reported in an incident that indicates that multiple components could have been impacted."

" We do welcome customers to have the vehicle inspected to make sure they are confident in the purchase they are making. Would you like a copy of the Carfax report for your review?"

Major:

"There was a major incident reported that may or may not have impacted multiple components of the vehicle. Carfax does not provide all the details of the incident. "

" We do welcome are customers to have the vehicle inspected to make sure they are confident in the purchase they are making. Would you like a copy of the Carfax report for your review and would you be interested in doing a pre-purchase inspection? Just to give you piece of mind if the vehicles current safety or mechanical features did not meet standard it would not be on the lot for sale."

• • Close : 

    • Rebuttal: "as you can see from the images we post and the fact it cleared our mechanics to be on the lot I wouldn’t be too concerned."

    • Offer of Inspection: "If you are interested we also allow our clients to bring the vehicle for inspection within 25 - 30 miles of our facility or have a third party inspector come out to take a look at the vehicle on your behalf."

    • Offer Addition Imperfection Photos: "If you would like we can send over additional photos that will highlight any imperfections that we see currently on the vehicle."

    • Appointment Offer/Option: I do recommend coming out to see it in person and if anything we have over 200 available vehicles on the lot we can help you with. 

Addition Tip:

"This report provided free of charge by "Auto Boutique". The normal cost for a consumer to obtain this report is $39.99.

"Structual Damage means that any quarter inch dent to the frame can be flagged. This does not mean the operations/safety of the vehicle have been jeopardized. We recommend to ease your concerns that you can have a pre-purchase inspection."