Embedded Files
Performance Review Criteria
Attendance
Call Handling
Opportunity Metrics
Call Quality
Attendance
Reports to Work On Time
No Call Offs
Submits Time Off request 2 weeks in advance
Daily Inbound Count
Greater Than 10
Daily Outbound Count
Greater Than 80
Created to Lead
Created to Lead
The percentage of appointments create in comparison to the amount of opportunities assigned to the agent.
Appointment Show
Appointment Show
The percentage of Appointment that have shown out of the amount set by an agent.
Show to Lead
Show to Lead
The percentage of shows that show out of the amount of opportunities assigned to the agent.
Call Quality
Polite, professional, understanding, timely, effective at solving the problem and knowledgeable in policies/procedures/product
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