Service & We Owe

Business Hours: Monday-Friday  10am-6:00pm

Lunch 1pm to 2pm

Sam Andro

(602)

(904-431-0399)

Service calls are previous/existing calls about a recently sold, or current vehicle in need of repair. Find out if their vehicle is currently with our service team, or needing to be scheduled by searching their number in Dealersocket to confirm the purchase day. 

“Is your vehicle currently with our service team? Or are you looking to schedule a service appointment?”

Currently with service team:

“Let me send you over to our service advisor. One moment while I put you on a quick hold!”

Put the customer on hold and warm transfer call over to our service team, or use the Vonage/Viber chat. If they do not answer, please pick up the call and update the customer accordingly.

“They are currently with another customer, and I want to ensure they call you back swiftly. Can I please verify your phone number, name and vehicle so that they can reach out?”

Gather the customer’s information, and send it over.

“I would love to assist you with that! One moment while I connect you to a service advisor.”

Follow the same steps as above.