The difference between a hard and soft inquiry generally boils down to whether you gave the lender permission to check your credit. If you did, it may be reported as a hard inquiry which causes it to impact your credit score. In other words if you do not want your credit score impacted and wanted to determine that you may be pre-qualified and not determine a hard approval for a specific vehicle you are interested in a soft inquiry.

"For hard inquiry applications as it does impact your credit score it is advised that you have a vehicle in mind and have test driven it prior to running an application. Would you like to come in and test drive first?"

"We are not a "buy here pay here" but our financing specialists can help tailor a finance package to fit your need. Our experience with a wide variety of financial institutions helps us provide financing for all credit levels. Would you like to come in for a test drive and sit down with someone after making a vehicle selection?"

A bill of sale serves as a legal document that outlines the terms of the deal . It's a combination of a sales receipt and a contract. Both parties sign it to demonstrate the sale's agreement and the terms of the deal.

Client may call in to inquire if they can be provided a bill of sale and we must inform them we do not provide them electronically and it is required they visit in store to speak with sales and finance in person. 

"We accept cash, cashier check, personal check with proof of funds, credit card and wire transfers. Please know some lenders do not accept credit card transactions for down payment and transactions over $1000 will have a 2.75% fee associated with it."

Checks should be made out to "Auto Boutique"

Cash= $10k or more will be required to sign a form during an in store visit

Personal Check= Proof funds available must shown by showing bank account balance in store or statement printed same business day from bank

Debit/Credit Card Transaction at 1k or above = 2.75% transaction fee

Cashier Check= No stipulations to cash the check and it must be made out to Auto Boutique from person purchasing 

Bankruptcy helps people who can no longer pay their debts get a fresh start by liquidating assets to pay their debts or by creating a repayment plan. They can file for either Chapter 7 or Chapter 13 below review our requirements if they are in these statuses.

Chapter 7 MUST BE CLOSED (LETTER OF DISCHARGE AFTER 341 JUDGE MEETING)

Chapter 13 Letter from Trustee Needed Verifying They Are Authorized to Shop

"The vehicle cost is the retail listed price plus our document title fee of $305.50 plus the taxes that are dependent on your place of residency. Please know any additional warranty or incentives would be discussed with a closing manager in person and is at your discretion on what you select to protect your investment. "

What is the break down of the $305.50?

$305.50=  TITLE ($20), TEMP TAG ($20.50) MEMO-TITLE FOR REGISTRATION ($15), & DOCUMENTATION FEES ($250) 

DOING THE MATH:

Add the sales Price and the $305.50 document fee then multiply by the locations sales tax. This will provide you the dollar amount of the clients expected tax total.

You will then take the tax total and add the sales price and document fee to this amount again. This will provide you the final out the door number. 

Example:

Sales Price= $13,500  Resides in Michigan 6%

$13,500 + $305.50=$13,805.5 x 6%= $828.33 Tax Total

$828.33 Tax Total  + $13,500 Sales Price + $305.50 Document Fee =$14,633.83  Out the Door Cost

Price Push Back:

(CUSTOMER NAME), we appreciate your interest in our vehicle. As we are a wholesale dealer and our vehicles are priced with the current condition in mind there is no room for us to decrease the price as we are the lowest for that specific vehicle within a 100 miles. If you would like to move away from this vehicle and would like my assistance in something that you feel is more appropriate within the price range you are trying to adhere to I can certainly assist. How would you like to proceed as my manager has made it clear to me there are not willing to move from the set price. 

"Certainly, what is you full address so I can pull up accurate taxes and do the math?"

***Agent Quick Reference" on our Team Website under documents has links to get tax percentage for the client***

If a customer is calling in about an online application, you can contact the Finance Writers over the phone at their extensions or use the "Finance Questions" chat through Vonage to reach out to one of them. If they do not answer within the appropriate time, please send a callback message to them via Vonage chat. The finance writers are our in store BDL that specialize in finance and are there to answer your finance questions.

CLIENT CALL

If the customer is calling about questions regarding an in store application from a recent visit, please get them with the appropriate finance manager by asking them who they worked with. If you are unsure of which closing manger utilize the "Finance Questions" chat or call the Finance Writers.

Heather, Seth, Frank, Mikala, Andrea, Tyler, or Pavel. 

If the customer is calling about questions regarding a potential finance application, please see "Finance Writers" section.

BANK CALL

Banks will call in daily, and need to be sent over to the appropriate Finance Manager/Finance Writers. Please ask these clarifying question before placing them on hold. Do not hang up the call, as this may be a current working deal. 

" Is this call regarding a funded deal or a working deal?"

Funded Deal:

"What is the client name and last 6 of the VIN for the clients vehicle that you are referencing?"

Working Deal:

“May I have the name of the customer you are calling in for as well as the current agent working the application?”

This will allow you to determine what client and if the call is for the writers or the mangers. If the bank cannot give a first and last of the Finance representative working the deal, the in-store team can look this up as well. 

If for some reason you do not receive an answer, via call or chat. Please do the following:

“I appreciate your patience while we get the Finance Manager on the line. May I confirm a contact number and name to have them call back? They may be with a current customer in the office.” 

Read back the bank's information and update in the "Finance Questions" Chat accordingly. You should receive a reply within the hour by an in-store team member.