Business Hours: Monday-Friday 8am-4:30pm
If a customer is inquiring about accounting, payments, cancellations, or a title on a vehicle they have recently purchased, please reach out to the appropriate parties below to ensure best practice.
Administrative/Controller
Tammi Jamison
(433)
Verification of Employment
Employee Health Insurance
Balance Ledgers
Cancellation/Warranty & Payoffs
Christy Wilson
(434)
Payoffs
Customer recently sold or traded their prior vehicle to us and the bank and/or client need updates from the Payoff clerk.
Cancellation/Warranty
" Are you calling in regards to a current cancellation request or are you trying to start the process?"
If They Call to Start Cancellation:
Cancellation instructions can be emailed through Dealersocket on how to proceed.
Cancellation requests are emailed to Auto Boutique at cancellations@autoboutique.com :
- The subject line of the email should have your first and last name with your vehicles vin number. (Example: John Smith 1234abcd)
- In the details portion of your email please include the following:
First and Last Name
Best Day Time Phone Number
Year, Make & Model
VIN Number
Picture of Current Mileage on the vehicles odometer
Total Loss Letter if Applicable
What you are requesting to cancel? Please include why. (Example: Service Contract, Warranty, Gap Insurance)
Important Disclosures to Know
Confirmation that your email was received will be sent once it is reviewed by a specialist.
Please allow up to 72 hours from the initial email for a response.
If any signed forms or details are required to complete the cancellation we will inform you so please, make sure to add us to your contacts so it is not filtered into your spam folder.
If there is no response within 3 business days, please reach out to the team at Auto Boutique for further assistance.
Please know cancellations are prorated back to your day of cancellation request but can take upwards of 30 days to fully complete out the request.
Accounts Payable/Invoice
Accounts Payable/Invoice
Tara Garten
(436)
Utility Bills
Check Verification
Third-Party Bill Payment
Titles
Titles
Marie Bargo
(435)
Dylan Schleppi
(405)
Samantha Shelton
(413)
Virgina Russell
(406)
Memorandum Title vs. Certificate Title
The memorandum title is provided when there is a lien holder on the vehicle as they financed to complete the purchase. This type of title can only be used to obtain your license plates and registration. The memorandum title can not be used to sell or transfer the car. The original title with the lien attached is held by the lien holder or the title bureau. Once the lien is released the consumer will receive a true certificate title which can be used to sell the vehicle.
Estimated Time of Arrival
At the time of purchase the client is provided a 45 day temporary tag before they receive their documents through the mail. If 45 days has passed and they have not received their title they must speak with the title department for clarification if it has been mailed out.
*** Clients will need to speak with the title department if they want to request to pick the paperwork up in store***
