Service & We Owe

Business Hours: Monday-Friday  10am-5:00pm

Service calls are previous/existing calls about a recently sold, or current vehicle in need of repair. Find out if their vehicle is currently with our service team, or needing to be scheduled by searching their number in Dealersocket to confirm the purchase day. 

Warranty Company:

The warranty company will call to speak with Service to confirm details for recent claims. These calls should be directed straight to the department to be handled.

National Auto Care (NAC)  1-800-548-1875

Smart Auto  1- 877-638-4682

What is a recall?

A recall is issued when a manufacturer or NHTSA (National Highway Traffic Safety Administration) determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards. 

Motor vehicle recalls are extremely common. Most of them pertain to an entire line of make-and-model vehicles all at once.

According to Carfax, as of last fall, nearly 60 million cars in active use on U.S. roadways are currently subject to an open recall. That’s greater than one out of every five vehicles in the U.S.

Manufacturers are required to fix the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle.

Does my vehicle have a recall?

Customers can review their VIN number on the following website to see if there is any open recalls. https://www.nhtsa.gov/

Do we fix open recalls?

No, customer are to be directed to call the nearest licensed dealership for their vehicle’s manufacturer. They should confirm that they have a manufacturer-authorized service department. 

Local Columbus OEM Dealers

Germain 

https://www.germain.com/service/  

Byers 

https://www.byersauto.com/service/

Ricart  

https://www.ricart.com/ServiceApptForm 

“Is your vehicle currently with our service team? Or are you looking to schedule a service appointment?”

Currently with service team:

“Let me send you over to our service advisor. One moment while I put you on a quick hold!”

Put the customer on hold and warm transfer call over to our service team, or use the Vonage chat. If they do not answer, please pick up the call and update the customer accordingly.

“They are currently with another customer, and I want to ensure they call you back swiftly. Can I please verify your phone number, name and vehicle so that they can reach out?”

Gather the customer’s information, and send it over in the Service We Owe chat in Vonage. Put this information in the chat. Please reference you chat templates for the their general chat.

Needing service appointment scheduled: 

(Customer has purchased within the last 6 months. Over 6 months we should be advising on transfer that they will need to clarify for client if they should file warranty claim.)

“I would love to assist you with that! One moment while I connect you to a service advisor.”

Follow the same steps as above.