Klean Ears Macros

Hi Customer first name,

Thanks for reaching out! Here’s how to use Klean Ears ear cleaner:

1. Get Ready

Simply pop a head onto Klean Ears and you’re ready to begin.

2. Insert and Twist

Insert Klean Ears into the ear and gently twist for about 50 seconds.

3. Done!

Just rinse off the Klean Ears with soap and water and put it away until next time. Now behold the magical feeling of clean ears!

Klean Ears is a re-usable safe ear cleaning device that gently dislodges earwax while twisting debris out of ear canals instead of roughly scraping.

Hope this helps! If you need any assistance, don’t hesitate to reach out again!

Best,

Mary Smith, Customer Service Representative

Klean Ears LLC

Hi Customer first name,

Thank you for getting in touch with us regarding your desire to cancel your recent Klean Ears order. We understand that circumstances can change, and we're here to guide you through the next steps.

We've reviewed your request and found that your order has already been shipped. While we're unable to cancel orders that are in transit, you still have options available under our return policy.

To proceed with returning your order for a refund, we kindly ask you to refer to our detailed return policy on our website. You can view the complete return policy here:https://clean.buyearklean.com/shipping-returns

Please note, our policy includes important information about the conditions for returns, the timeframe within which returns must be initiated, and any associated fees.

Thank you for your understanding and cooperation. We look forward to assisting you further.

Sincerely,

Patricia Johnson

Klean Ears | Customer Service Manager

Hi Customer first name,

Our Klean Ears order is currently being delayed by a significant amount of time, which is affecting several of our customers, including you. We are sorry for the inconvenience this has caused many of you, and we would want to express our apologies.

Here's what happened: We are experiencing a trucker shortage, resulting in transportation delays, which is why our Klean Ears stock has not yet arrived at our warehouse facility. 

Even though the shortage is beyond our control, rest assured that this is a serious incident that we are looking into preventing from repeating in the future.

Anyone who was affected by this will be able to cancel their order and receive a full refund if they notify us immediately so that we can process it on time. While we recognize that it won't completely compensate us for the inconvenience we caused, we do hope that it will go a long way toward making amends.

Your patience is appreciated. Please do not hesitate to reply to this email and ask if there is anything else we can do to improve your experience.

Sincerely,

Patricia Johnson

Klean Ears | Customer Service Manager 

Hi Customer first name,

Thank you for contacting us. We’re here to ensure your return process is smooth and clearly communicated.

Please follow the steps below to proceed:

- Pack your return: Carefully pack the item(s) you’re returning. Items must be unused, unopened, and in their original packaging, including all manuals and inserts.

- Ship to the return address below:

KLEAN EARS

6507 Harney Rd

Tampa, FL 33610

USA

Please ensure the package is postmarked within 14 calendar days of this message. We recommend using a trackable shipping service, as return shipping is your responsibility.

Refund Breakdown:

 Original Purchase Amount: $[Total]

 Less Used items amount: $[XX.XX]

 Less Shipping: $[XX.XX]

 Less Reprocessing Fee: $4.95

 Total Refund Issued: $[XX.XX]

We have successfully processed your refund. Your order number [xxxxx] is your refund reference number. Your bank may take up to 10 business days to reflect the credit.

For further details on our return policy, you can refer to our website: https://clean.buyearklean.com/shipping-returns

If there’s anything else I can assist you with, please don’t hesitate to let me know.

Sincerely,

Patricia Johnson

Klean Ears | Customer Service Manager

Hi Customer first name,

Thank you for getting in touch with us regarding your desire to return a product from your recent purchase.

We understand that sometimes, it takes time to decide whether a product meets your expectations. However, as per our return policy, we can only accept returns for unused and unopened products within 30 days from the date of delivery. Since your request falls outside this period, we regret to inform you that we're unable to authorize a return or exchange for your item(s).

For further details on our return policy, you can refer to our website: https://clean.buyearklean.com/shipping-returns

Sincerely,

Patricia Johnson

Klean Ears | Customer Service Manager

Hi Customer first name,

Thank you for updating us on the status of your return. We understand that you've sent back the product but it hasn't yet been marked as "warehouse complete" by our fulfillment center.

To assist you further and expedite your refund, could you please provide us with proof of shipment? This can be in the form of a tracking number or a shipping receipt that clearly shows the date of shipment and the tracking details.

Once we receive your proof of shipment, we will be able to proceed with processing your refund promptly.

Sincerely,

Patricia Johnson

Klean Ears | Customer Service Manager

Hello Customer first name,

Thank you for reaching out to us. We understand your concerns regarding the return process and the associated processing fee of $4.95.

As per our return policy, the processing fee is a necessary part of handling returns to ensure efficient service and product quality management for all our customers. This policy applies to all returns, and we are unable to waive this fee.

To proceed with a refund, it is essential to return the product. We can only issue refunds for unused products that are returned according to our return policy guidelines.

For a detailed overview of our return process, please visit our policy page: https://clean.buyearklean.com/shipping-returns

Sincerely,

Patricia Johnson

Klean Ears | Customer Service Manager

Hi Customer first name,

Thank you for bringing your concerns to our attention. At Klean Ears, customer satisfaction is our top priority, and we're truly sorry to hear that your experience did not meet your expectations. We understand the importance of ensuring you feel valued and heard.

We've reviewed your situation, and while our policy typically requires the return of unused products for a refund, we recognize the unique circumstances you've shared with us. In light of your dissatisfaction, we're willing to make a one-time exception to our standard process.

As a gesture of goodwill, we can offer a refund for one of the Klean Ears devices, assuming that only one unit has been opened and used. We hope this demonstrates our commitment to your satisfaction and resolves any concerns you may have had.

Should you decide to return the other unused products, we would be more than happy to process refunds for those as well, upon their receipt and confirmation that they are unopened and in their original condition. Please let us know if you would like to proceed with this option, and we will provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions for the return.

To accept this offer and for us to expedite the refund for the one unit, please confirm by replying to this email.

For more details on our return policy, please visit https://clean.buyearklean.com/shipping-returns

Patricia Johnson

Klean Ears | Customer Service Manager