Barks No More   Macros

Hi Customer first name,

Thanks for reaching out.

We're sorry to hear that you're not satisfied with our product and that it hasn't met your expectations.

 Could you please provide more details on what specifically went wrong or how the product did not work as expected? We would appreciate the opportunity to address your concerns and make things right.

We look forward to your response.

 Best,

 Amelia Davis, Customer Service Representative

 Barks No More LLC

Hi Customer first name,

Thanks for reaching out! We’re so sorry to hear that the product you received is not working. You might want to try out these steps as to how to use the Barks No More:

Instructions:

1. Press the Button

When your pet performs an undesirable behavior such as barking, jumping, or scratching, please press the button on Barks No More to get their attention.

2. Reward With Treat

When your pet has stopped the behavior and is paying attention to you, give them a treat to reward the good behavior.

3. Repeat

Repeat as needed. Most pet parents see the results they want within 2 weeks of consistent use, though some see a permanent change almost immediately!

Additional Information about the product:

Barks No More is Cruelty-free and certified humane by veterinarians

Works on 93% of cats and a full 96% of dogs

It will stop barking up to 16.4 feet away. The ultrasonic bark control device creates an ultrasonic sound within the dog's hearing range of 15HZ to 120KHZ, and since the average human hearing range is 20HZ - 20KHZ, the sound safely grabs your dog’s attention and you won’t hear it.

I hope this helps! Let us know if there’s anything else we can assist you with.

All the best,

Amelia Davis, Customer Service Representative

Barks No More LLC

Hi Customer first name,

Thanks for reaching out!

Using an ultrasonic bark control device in a multi-dog household requires some care to ensure that it effectively targets the specific dog you want to train while minimizing the impact on the others. Here are some tips:

Individual Training: Direct the device towards the specific dog you want to train, avoiding use when other dogs are nearby if possible.

Supervise Initial Usage: Closely monitor the dogs' reactions during initial use and observe how each responds to the ultrasonic sound.

Consistency is Key: Use the device consistently when the targeted dog barks to reinforce the association between barking and the ultrasonic sound.

Positive Reinforcement: Combine device use with positive reinforcement for good behavior, rewarding the targeted dog when they remain quiet.

Separation if Necessary: Temporarily separate dogs if needed during training sessions to focus on one dog at a time.

Best,

Amelia Davis, Customer Service Representative

Barks No More LLC

Hi Customer first name,

Thanks for reaching out!

Here are the instructions on how to use the light switch positions of Barks No More:

The light switch has three positions:

1. Slide it forward to use the device solely as a flashlight (handy feature, right?).

2. Slide it to the “I” position to use the flashlight with the ultrasonic trainer. When you press the ON button, your dog will hear the high-frequency sound and see the light. This is an ideal setting for training your dog.

3. Slide it to the “II” position to use the infrared light. When you press the ON button you will see a red light, which is ideal for distracting aggressive barking dogs and dogs that don’t belong to you. Use it when you’re at home in your yard and bothered by a neighbor’s barking dog, or take it on walks to distract dogs that bark at you as you enjoy a stroll.

Don't forget to remove the batteries if you're not going to use them for a while.

I hope this helps! Let us know if there’s anything else we can assist you with.

Best,

Amelia Davis, Customer Service Representative

Barks No More LLC

Hi Customer first name,

Thanks for reaching out!

We apologize for the disappointment that Barks No More did not work effectively for your dog.

Pets, particularly dogs, are known for their intelligence and adaptability. It's possible that your dog quickly adjusted to the sound emitted by the device, which may have resulted in reduced responsiveness or no noticeable effect over time.

Please be assured that we take your feedback seriously and are committed to continually improving our device for future enhancements.

Once again, we apologize for any inconvenience caused. If there's anything else we can assist you with, please don't hesitate to let us know.

Best,

Shannon Smith, Customer Service Representative

Hi Customer first name,

Thanks for reaching out! We sincerely apologize for the delay regarding your order. Unfortunately, Barks No More is currently out of stock. We’ve experienced a high volume of orders and have run out of inventory. We expect the item to be back in stock in weeks but with the current supply chain issues going on in the world we don't have an exact date.

Since we don't know the actual date of arrival, you have the option to cancel the entire order and we will refund you in full. However, if you are willing to wait, we will put you on top of our list so that once the item becomes available we will ship it out priority before everyone else's.

Let us know which option is more convenient for you.

Looking forward to your response!

Best,

Amelia Davis, Customer Service Representative

Barks No More LLC

Hi Customer first name,

Thanks for reaching out.

We regret to learn that our product did not meet your expectations and didn't work as intended.

We appreciate your feedback. Rest assured that we will take it seriously and remain dedicated to continuously refining our device for future enhancements.

We apologize once more for any inconvenience caused. If there is anything else we can assist you with, please let us know.

Best,

Amelia Davis, Customer Service Representative

Barks No More LLC

Hi Customer first name,

Thank you for getting in touch with us regarding your desire to cancel your recent Barks No More order. We understand that circumstances can change, and we're here to guide you through the next steps.

We've reviewed your request and found that your order has already been shipped. While we're unable to cancel orders that are in transit, you still have options available under our return policy.

To proceed with returning your order for a refund, we kindly ask you to refer to our detailed return policy on our website. You can view the complete return policy here: https://www.barksnomore.com/woof/return-policy.php

Please note, our policy includes important information about the conditions for returns, the timeframe within which returns must be initiated, and any associated fees.

Thank you for your understanding and cooperation. We look forward to assisting you further.

Best,

Shannon Smith, Customer Service Representative

Hi Customer first name,

Thanks for reaching out!

We apologize that Barks No More did not meet your expectations for your dog. It is possible that your dog's hearing threshold or sensitivity to certain frequencies may have affected the product's effectiveness.

To address this, we have processed a 50% refund for your BarksNoMore purchase. You should see the refund reflected in your account within 3-10 business days.

If you have any further questions or need additional assistance, please feel free to reach out.

Best,

Shannon Smith

Customer Service Representative

Hi Customer first name,

Thank you for getting in touch with us regarding your desire to return a product from your recent purchase.

We understand that sometimes, it takes time to decide whether a product meets your expectations. However, as per our return policy, we can only accept returns for unused and unopened products within 30 days from the date of delivery. Since your request falls outside this period, we regret to inform you that we're unable to authorize a return or exchange for your item(s).

For further details on our return policy, you can refer to our website: https://www.barksnomore.com/woof/return-policy.php

Best,

Shannon Smith

Customer Service Representative

Hi Customer first name,

We sincerely apologize for the inconvenience.

Our return policy stipulates that returns can only be processed for unused and unopened items. While we acknowledge that determining the functionality of a product without opening it may seem challenging, our policy is in place to ensure fairness and consistency for all our customers.

If the package has been opened and the item was used, we will provide a 50% refund without requiring the return of the product. This is to accommodate situations where customers have attempted to use the product but found it unsuitable for their needs.

To proceed further, could you please confirm that the item you wish to return remains unused and unopened?

Looking forward to your response!

Best,

Shannon Smith, Customer Service Representative

Hi Customer first name,

Thank you for bringing your concerns to our attention. At Barks No More, customer satisfaction is our top priority, and we're truly sorry to hear that your experience did not meet your expectations. We understand the importance of ensuring you feel valued and heard.

We've reviewed your situation, and while our policy typically requires the return of unused products for a refund, we recognize the unique circumstances you've shared with us. In light of your dissatisfaction, we're willing to make a one-time exception to our standard process.

As a gesture of goodwill, we can offer a refund for one of the Barks No More devices, assuming that only one unit has been opened and used. We hope this demonstrates our commitment to your satisfaction and resolves any concerns you may have had.

Should you decide to return the other unused products, we would be more than happy to process refunds for those as well, upon their receipt and confirmation that they are unopened and in their original condition. Please let us know if you would like to proceed with this option, and we will provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions for the return.

To accept this offer and for us to expedite the refund for the one unit, please confirm by replying to this email.

For more details on our return policy, please visit https://www.barksnomore.com/woof/return-policy.php

Best,

Shannon Smith, Customer Service Representative

Hi Customer first name,

Thank you for updating us on the status of your return. We understand that you've sent back the product but it hasn't yet been marked as "warehouse complete" by our fulfillment center.

To assist you further and expedite your refund, could you please provide us with proof of shipment? This can be in the form of a tracking number or a shipping receipt that clearly shows the date of shipment and the tracking details.

Once we receive your proof of shipment, we will be able to proceed with processing your refund promptly.

Best,

Shannon Smith, Customer Service Representative

Hi Customer first name,

Thank you for reaching out to us. We understand your concerns regarding the return process and the associated processing fee of $4.95.

As per our return policy, the processing fee is a necessary part of handling returns to ensure efficient service and product quality management for all our customers. This policy applies to all returns, and we are unable to waive this fee.

To proceed with a refund, it is essential to return the product. We can only issue refunds for unused products that are returned according to our return policy guidelines.

For a detailed overview of our return process, please visit our policy page: https://www.barksnomore.com/woof/return-policy.php

Best,

Shannon Smith, Customer Service Representative

Hi Customer first name,

We understand that you are considering returning your Barks No More device, and we are sorry to hear that. Before you make a final decision, we would like to outline several benefits of retaining the product that may be of interest.

The Barks No More device is not only effective in addressing excessive barking but also helps manage a range of other unwanted behaviors in dogs. It can assist in training your dog to curb issues such as leash pulling, jumping on people, and biting. Additionally, the device can serve as a valuable tool for personal safety, providing protection in case you encounter an aggressive dog.

Beyond its practical uses, this device could also make a thoughtful gift for fellow dog owners who might benefit from its features.

We hope these benefits encourage you to keep the Barks No More device. Should you have any questions or need further assistance, please feel free to contact us. We are here to support you and ensure your satisfaction.

Thank you for considering these advantages.

Best,

Shannon Smith, Customer Service Representative

Hi Customer first name,

Thank you for reaching out to us. We're here to assist you with your return process. We've received your request to return items from your order, and we'd like to ensure the process is as smooth as possible for you.

To proceed with your return, please confirm the specific products from your order that are unused and unopened.

Once we have this information, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send your return package. Please remember, the items must be in their original condition, including packaging, to be eligible for a refund.

Please note, a return shipping cost and a $8.95 return processing and restocking fee will be deducted from your refund. We aim to process refunds within 10 business days of receiving your return, depending on your financial institution.

Please be aware that our return policy, as outlined on our website, allows for returns within 30 days of the delivery date.

If more than 30 days have elapsed since your purchase’s delivery, we, unfortunately, cannot offer a refund or exchange.

For further details on our return policy, you can refer to our website: https://www.barksnomore.com/woof/return-policy.php

Best,

Shannon Smith, Customer Service Representative

Hi Customer first name,

Thanks for reaching out!

We're sorry to hear that you're not satisfied with our product and that it didn't meet your expectations.

We acknowledge your request to return the item. However, per our return policy, only unused and unopened items qualify for return. Unfortunately, we cannot accept returns for items that have been used, or show any signs of usage. For further details on our return policy, you can refer to our website: https://www.barksnomore.com/woof/return-policy.php

To address the situation, we've gone ahead and processed a 50% refund for your BarksNoMore. Please keep the product as there's no need to return it to us. You should see the refund posted back to your account within 3-10 business days.

Let me know if there's anything else I can assist you with!

Best,

Shannon Smith, Customer Service Representative

Hi Customer first name,

Thank you for reaching out to us regarding your recent experience with our product. We're sorry to hear that the device didn't meet your expectations.

We've received your request to return the device, and we appreciate your feedback regarding its performance. However, we want to inform you that returns can only be processed for unused and unopened items. Our return policy stipulates that if the returned item does not meet these terms upon receipt at our warehouse, a refund will not be issued.

Unfortunately, as you mentioned that the device has been used and has not achieved the desired results, we can no longer accept the return in this case. We apologize for any inconvenience this may cause. For further details on our return policy, you can refer to our website: https://www.barksnomore.com/woof/return-policy.php

While our device is designed to assist with training, it's important to emphasize that the success of training ultimately lies in your hands. Our device can be a valuable tool to help address specific behaviors, but the effectiveness of training depends on your dedication, consistency, and understanding of your dog's needs.

Here are some simple training procedures you may try:

1. Familiarize yourself with the device - Read the user manual to understand its features and functions.

2. Choose a quiet location for training - Find a quiet and distraction-free area for training your dog.

3. Introduce the device to your dog - Allow your dog to sniff and become comfortable with the ultrasonic training device. This helps them associate it with positive experiences.

4. Identify Unwanted Behavior - Pay attention to the specific behavior you want to correct, such as excessive barking. Be consistent in recognizing when this behavior occurs.

5. Press the button to get their attention - When your dog exhibits unwanted behavior, press the button on the device. The ultrasonic sound emitted will get their attention.

6. Reward with treats immediately - Immediately after pressing the button, reward your dog with a treat or praise.

7. Repeat the process consistently - Repeat the process every time your dog engages in unwanted behavior. Over time, they will learn to associate the sound with behavior correction and modify their actions accordingly.

8. Use sparingly and responsibly - Avoid using the device excessively or as a punishment, as it may cause unnecessary stress to your dog.

Additionally, The light switch has three positions.

• Slide it forward to use the device solely as a flashlight (handy feature, right?).

• Slide it to the “I” position to use the flashlight with the ultrasonic trainer. When you press the ON button, your dog will hear the high-frequency sound and see the light. This is an ideal setting for training your dog.

• Slide it to the “II” position to use the infrared light. When you press the ON button you will see a red light, which is ideal for distracting aggressive barking dogs and dogs that don’t belong to you. Use it when you’re at home in your yard and bothered by a neighbor’s barking dog, or take it on walks to distract dogs that bark at you as you enjoy a stroll.

Hope this helps! Let me know if there’s anything else I can assist you with.

Best,

Shannon Smith, Customer Service Representative