DB - Return (Within 30 Days)
Hi Customer first name,
Thank you for contacting us. We’re here to ensure your return process is smooth and clearly communicated.
Please follow the steps below to proceed:
- Pack your return: Carefully pack the item(s) you’re returning. Whether it's used, unused, opened, or unopened, as long as it's in its original packaging, including all accessories, manuals, and inserts.
- Ship to the return address below:
DENTA BLAST
6507 Harney Rd
Tampa, FL 33610
USA
Please ensure the package is postmarked within 14 calendar days of this message. We recommend using a trackable shipping service, as return shipping is your responsibility.
Refund Breakdown:
Original Purchase Amount: $[Total]
Less Shipping: $[XX.XX]
Less Reprocessing Fee: $4.95
Total Refund Issued: $[XX.XX]
We have successfully processed your refund. Your order number [xxxxx] is your refund reference number. Your bank may take up to 10 business days to reflect the credit.
For further details on our return policy, you can refer to our website: https://www.dentablast.com/blast/return-policy
If there’s anything else I can assist you with, please don’t hesitate to let me know.
Best,
Rachel Johnson, Customer Service Representative
Denta Blast
DB - Cancel Order but already shipped (Return Offer)
Hi Customer first name,
Thank you for getting in touch with us regarding your desire to cancel your recent Denta Blast order. We understand that circumstances can change, and we're here to guide you through the next steps.
We've reviewed your request and found that your order has already been shipped. While we're unable to cancel orders that are in transit, you still have options available under our return policy.
To proceed with returning your order for a refund, we kindly ask you to refer to our detailed return policy on our website. You can view the complete return policy here: https://www.dentablast.com/blast/return-policy
Please note, our policy includes important information about the conditions for returns, the timeframe within which returns must be initiated, and any associated fees.
Thank you for your understanding and cooperation. We look forward to assisting you further.
Best,
Rachel Johnson, Customer Service Representative
Denta Blast
DB – Return Save
Hi Customer first name,
Thank you for reaching out regarding your DentaBlast Teeth Cleaner.
We understand that you are considering returning the DentaBlast, and we’re sorry to hear that. Before you finalize your decision, we would like to emphasize the unique benefits of keeping this product, which you might find valuable.
The DentaBlast Teeth Cleaner is designed to meet specific dental needs and provide excellent results. Its compact and portable design allows you to take it anywhere and use it daily with ease. A quick recharge ensures that it’s always ready for use, making it a convenient addition to your daily oral care routine.
Beyond its daily use, the DentaBlast helps prevent gum disease, plaque buildup, and cavities, contributing to overall better oral health. Its versatility makes it a valuable tool for maintaining your dental hygiene effectively.
Additionally, the DentaBlast can serve as a thoughtful gift for friends or family members who might benefit from improved oral health.
We believe that the DentaBlast is a worthwhile investment in your dental care routine and hope these benefits encourage you to keep it. If you have any questions or need further assistance, please do not hesitate to contact us. We’re here to support you and ensure your satisfaction.
Thank you for considering these advantages.
Best,
Rachel Johnson, Customer Service Representative
Denta Blast
DB - Return (Possible Chargeback - Partial Refund Offer)
Hi Customer first name,
Thank you for bringing your concerns to our attention. At Denta Blast, customer satisfaction is our top priority, and we're truly sorry to hear that your experience did not meet your expectations. We understand the importance of ensuring you feel valued and heard.
We've reviewed your situation, and while our policy typically requires the return of unused products for a refund, we recognize the unique circumstances you've shared with us. In light of your dissatisfaction, we're willing to make a one-time exception to our standard process.
As a gesture of goodwill, we can offer a refund for one of the Denta Blast devices, assuming that only one unit has been opened and used. We hope this demonstrates our commitment to your satisfaction and resolves any concerns you may have had.
Should you decide to return the other unused products, we would be more than happy to process refunds for those as well, upon their receipt and confirmation that they are unopened and in their original condition. Please let us know if you would like to proceed with this option, and we will provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions for the return.
To accept this offer and for us to expedite the refund for the one unit, please confirm by replying to this email.
For more details on our return policy, please visit https://www.dentablast.com/blast/return-policy
Best,
Rachel Johnson, Customer Service Representative
Denta Blast
DB - Return (Beyond 30 Days)
Hi Customer first name,
We understand that sometimes, it takes time to decide whether a product meets your expectations. However, as per our return policy, we can only accept returns for unused and unopened products within 30 days from the date of delivery. Since your request falls outside this period, we regret to inform you that we're unable to authorize a return or exchange for your item(s).
For further details on our return policy, you can refer to our website: https://www.dentablast.com/blast/return-policy
Best,
Rachel Johnson, Customer Service Representative
Denta Blast
DB - Return Refund Follow-up (No proof of return)
Hi Customer first name,
Thank you for updating us on the status of your return. We understand that you've sent back the product but it hasn't yet been marked as "warehouse complete" by our fulfillment center.
To assist you further and expedite your refund, could you please provide us with proof of shipment? This can be in the form of a tracking number or a shipping receipt that clearly shows the date of shipment and the tracking details.
Once we receive your proof of shipment, we will be able to proceed with processing your refund promptly.
Best,
Rachel Johnson, Customer Service Representative
Denta Blast
DB - Return Refusal (Doesn't want to pay $4.95 fee)
Hi Customer first name,
Thank you for reaching out to us. We understand your concerns regarding the return process and the associated processing fee of $4.95.
As per our return policy, the processing fee is a necessary part of handling returns to ensure efficient service and product quality management for all our customers. This policy applies to all returns, and we are unable to waive this fee.
To proceed with a refund, it is essential to return the product. We can only issue refunds for unused products that are returned according to our return policy guidelines.
For a detailed overview of our return process, please visit our policy page: https://www.dentablast.com/blast/return-policy
Best,
Rachel Johnson, Customer Service Representative
Denta Blast