General Questions
1. Cx follows up shipment on a comment section: (Send dm, then delete comment)
Hi (name),
We're very sorry you haven't received your order as of yet.
To better assist you, could you send us your order number and the email address associated with the order?
Looking forward to hearing from you soon!
2. How does it work?
Our website explains how this works. [Link+url]
3. Where can I buy it?
You can purchase one here on our website: [Link+url]
4. No option to purchase
Simply click the green button labeled "Check Availability". This will allow you to proceed with processing your order efficiently. [Link+url]
5. Where can I buy it in stores?
Our products are not currently available for retail purchase in stores. If you would like to purchase one, please visit our website here: [Link]s
6. Shipping timeframe
We ship from Tampa, Florida, so the delivery time for your package depends on your proximity to Tampa. Typically, orders arrive within 3 to 7 business days from the shipment date.
7. Shipping cost
Shipping costs vary depending on your location and the number of items purchased. To see the exact shipping cost, please check the delivery address section during Step 4 of the checkout process.
ORICLE HEARING AIDS/ SENIOR LIVING (FB) - GENERAL INQUIRIES
1. Re: Costco Shoppers Line Up For These Hearing Aids
Hi, they have OTC hearing aids, but these ones are available online today with a 50% discount here: (insert oricle link from spreadsheet)
2. What is OHA?
Oricle Hearing Aids offer a complete solution for those looking to hear more clearly from day one. Designed for ease and effectiveness, our hearing aids include everything you need to experience improved sound quality immediately.
3. For Price inquiry
The price starts at just $99! You may choose a deal that suits you and check out all our pricing options here: [link+ref no]
4. What is the Size of OHA / How Will It Fit?
Oricle Hearing Aids comes with multiple earbud sizes, ensuring a secure, comfortable fit tailored just for you. Enjoy clearer hearing with unmatched comfort.
5. For Those with Tinnitus
Oricle Hearing Aids are designed specifically for mild to moderate hearing loss, providing clear sound without the need for a doctor’s visit.
6. Does OHA have bluetooth?
Our device does not include a Bluetooth feature.
7. Is it a hearing amplifier or an actual hearing aid?
Yes, it is a hearing aid designed to help you hear clearly and comfortably.
ORICLE HEARING AIDS TECHNICAL ISSUES / TROUBLESHOOTING
1. OHA - TS (Feedback/Whistling)
Thank you for reaching out to us. We understand you’re experiencing a whistling (feedback) sound with your Oricle Hearing Aids. Several factors can cause this feedback sound, and we’ve provided solutions below to help you address each one:
1. Volume Too High: A higher volume can increase sound pressure, which may cause sound leakage and lead to feedback. Try lowering the volume slightly to minimize sound leakage.
2. Eartip Size: Feedback can occur if the ear tip doesn’t fit securely in your ear canal. Your package includes large, medium, and small ear tips. Experiment with different ear tip sizes to find the best fit for your ear canal to reduce whistling.
3. Broken Eartips: A damaged or broken ear tip can create gaps, leading to sound leakage and feedback. Check the ear tips for any signs of wear and replace them if necessary.
4. Incorrect Wearing: If the microphone is inadvertently covered, it can cause feedback. Avoid covering the microphone when handling your hearing aids, and make sure you’re wearing the left and right hearing aids on the correct ears for a proper fit.
5. Hearing Aids Turned On Before Wearing: Turning on the hearing aids before they are properly positioned may lead to feedback. We recommend keeping the hearing aids off before placing them in your ears. They will automatically turn on about 12 seconds after being worn.
6. Microphone Coverage: Ensure that the microphone (sound inlet) remains uncovered after wearing, as this will help minimize feedback. Check that the microphone is clear and not obstructed by anything after you’ve put on the hearing aids.
We also recommend visiting our Video FAQs page: https://shopify.oriclehearing.com/pages/videofaqs for step-by-step video tutorials that many customers find helpful.
If the issue persists, please don’t hesitate to reach out to us.
2. OHA - TS (Sound Quality)
Thank you for reaching out! I’m sorry to hear that you’re having trouble with the sound quality of your Oricle Hearing Aids. I’d like to offer a few suggestions to help improve your experience.
- Cleaning the Microphone and Speaker: Over time, the microphone (sound inlet) or speaker (sound outlet) might become clogged, which can affect sound clarity. Using the cleaning tool provided in your package to clean these areas can help clear any debris and restore sound quality.
- Adjusting the Volume: Sometimes, low volume settings can make sound seem unclear or muted. Try increasing the volume slightly to see if this enhances the clarity.
- Assessing Your Hearing Needs: Oricle Hearing Aids are optimized for individuals with mild to moderate hearing loss (up to 50 dB). If your hearing loss is more severe, you may benefit from a higher-power hearing aid designed to amplify sounds more effectively. Please feel free to reach out if you’d like assistance in selecting a hearing aid that best suits your needs.
- Adapting to Background Noise: If you’re newly using hearing aids, it’s normal to perceive regular environmental sounds as "background noise." This is because your ears are suddenly exposed to a wider array of sounds after a long period without them. We recommend starting with short wear periods (one to two hours daily) in quiet environments. Gradually, as you become comfortable, you can increase the wearing time and start using your hearing aids in noisier settings. With time, you’ll typically find that background noise becomes less noticeable.
We also recommend visiting our Video FAQs page: https://shopify.oriclehearing.com/pages/videofaqs for step-by-step video tutorials that many of our customers find helpful.
Hope this helps!
3. OHA - TS (Hearing Aids Not Turning On)
Thank you for reaching out. I understand you're having trouble powering on your Oricle Hearing Aid, and I’m here to assist you.
Please note that Oricle Hearing Aids are shipped in factory mode, which means the batteries are not yet activated. This is a standard safety precaution during transit. To activate the device, please connect the charging cord and charge the case with the hearing aid inside. This step is essential, as the device will not function unless it has been charged in this manner.
We also recommend visiting our Video FAQs page: https://shopify.oriclehearing.com/pages/videofaqs for step-by-step video tutorials that many of our customers find helpful.
If you’ve followed these steps and the device still isn’t powering on, please let me know, and I’ll be glad to assist you further.
4. OHA - TS (Charging Issues)
Thank you for reaching out! I’m sorry to hear that you’re having trouble charging your Oricle Hearing Aids.
Here are several potential causes along with their solutions that may help:
- Dirty Charging Contacts: If the charging contacts on the hearing aids or inside the charging case are dirty, they may not charge properly. Please clean the charging contacts using the cleaning tool provided to remove any debris that might be interfering with the connection.
- Depleted Charging Case Battery: If the charging case itself has run out of battery, the hearing aids won’t charge. Make sure to fully charge the charging case to ensure it has enough power to charge your hearing aids.
- Incorrect Placement: It’s essential to place the hearing aids in the correct slots of the charging case. Ensure that the left (L) hearing aid is in the left (L) charging slot and the right (R) hearing aid is in the right (R) charging slot.
- Unpowered Adapter: If the charging case is not charging, it might be because the adapter is not powered. Please ensure that the adapter is plugged in and receiving power. If everything looks good, try unplugging the charging cable and replugging it.
- Charging Cable Issues: Sometimes, the charging cable itself may be faulty. If you have another compatible charging cable available, please try using that to see if it resolves the issue.
We also recommend visiting our Video FAQs page: https://shopify.oriclehearing.com/pages/videofaqs for step-by-step video tutorials that many of our customers find helpful.
If you try these solutions and are still experiencing problems, please don’t hesitate to reach out.
5. OH_RP_TROUBLE_Doesn't_Fit/TooBig
Thank you for reaching out to us! We’re sorry to hear that the hearing aids are not fitting as expected. Here are a few tips that may help you achieve the best fit and comfort:
Try Different Dome Sizes: The Oricle Hearing Aid comes with three different dome sizes. We recommend trying all of them to see which one fits your ear most comfortably. This range of options can help improve both comfort and the performance of your hearing aids.
Trial and Error: It’s common for users to need a bit of trial and error to find the most comfortable and discreet fit. Please don’t hesitate to experiment with different sizes to find the one that works best for you.
Protrusion from the Ear: The hearing aids are designed to fit snugly inside your ears, but for some users, they may protrude slightly, especially if you have smaller ear canals. It’s important to note that this is normal, and the devices are not intended to fit entirely flush for everyone.
Correct Insertion: When inserting the hearing aids, ensure that they are gently placed inside your ear and are snug but do not cause discomfort. This will help maximize both comfort and sound clarity.
We also recommend visiting our Video FAQs page: https://shopify.oriclehearing.com/pages/videofaqs for step-by-step video tutorials that many customers find helpful.
If the issue persists, please don’t hesitate to reach out to us.
6. OH_RP_TROUBLE_Doesn’t help_with_hearing
Thank you for reaching out to us. We understand you’re experiencing a whistling (feedback) sound with your Oricle Hearing Aids. Several factors can cause this feedback sound, and we’ve provided solutions below to help you address each one:
1. Volume Too High: A higher volume can increase sound pressure, which may cause sound leakage and lead to feedback. Try lowering the volume slightly to minimize sound leakage.
2. Eartip Size: Feedback can occur if the ear tip doesn’t fit securely in your ear canal. Your package includes large, medium, and small ear tips. Experiment with different ear tip sizes to find the best fit for your ear canal to reduce whistling.
3. Broken Eartips: A damaged or broken ear tip can create gaps, leading to sound leakage and feedback. Check the ear tips for any signs of wear and replace them if necessary.
4. Incorrect Wearing: If the microphone is inadvertently covered, it can cause feedback. Avoid covering the microphone when handling your hearing aids, and make sure you’re wearing the left and right hearing aids on the correct ears for a proper fit.
5. Hearing Aids Turned On Before Wearing: Turning on the hearing aids before they are properly positioned may lead to feedback. We recommend keeping the hearing aids off before placing them in your ears. They will automatically turn on about 12 seconds after being worn.
6. Microphone Coverage: Ensure that the microphone (sound inlet) remains uncovered after wearing, as this will help minimize feedback. Check that the microphone is clear and not obstructed by anything after you’ve put on the hearing aids.
We also recommend visiting our Video FAQs page: https://shopify.oriclehearing.com/pages/videofaqs for step-by-step video tutorials that many customers find helpful.
If the issue persists, please don’t hesitate to reach out to us.
X-ALL
1. Is it U.S. made?
As a proud US-based company, we meticulously develop and formulate our products right here in the United States to ensure the highest quality and standards. While manufacturing is conducted in China, we manage all shipping directly from the US to provide reliable, timely delivery and an outstanding customer experience. Each product undergoes stringent testing to guarantee exceptional performance, so you can trust that our solutions are both effective and designed to meet your highest expectations.
BARKS NO MORE
1. Can it be used for deaf dogs?
2. Can humans hear it? (Usually this is used as sarcasm, better to delete)
No, our device emits sound at a frequency specifically tailored for dogs, making it inaudible to humans.
3. Can it be used for deaf dogs?
Our device emits high-frequency sounds, which may not be effective for deaf dogs, as they are unable to perceive or respond to these sounds.
Ultrasonic sound devices are generally ineffective for deaf dogs. Our device emits high-frequency sounds that can be heard by dogs with normal hearing; however, deaf dogs will not perceive these sounds and, as a result, will not respond to or be affected by them.
4. Attacking other dogs
Our device is designed to address both aggressive and excessive behaviors in dogs, including their tendencies to react aggressively toward other dogs.
5. Does it require batteries/ Does it come with batteries?
Yes, our device includes a 9V carbon battery.
6. Is it rechargeable?
Our device uses a 9V carbon battery, which isn’t rechargeable. When it eventually runs out, you can easily replace it to keep your device working smoothly.
7. How long will the battery last?
Battery life depends on how often you use the device. When the battery eventually runs out, you can easily replace it to keep your device functioning.
8. Range
Our device has a range of up to 100 feet, enabling effective training for dogs within that distance.
9. Can I use it on my neighbor's dog?
Our device is highly effective for training your dogs as well as those of your neighbors. With a range of up to 100 feet, it allows for efficient training even from a distance.
10. Can it be used for puppies?
Our device is designed to be completely safe and harmless, making it suitable for dogs of all ages, including puppies. However, it’s important to exercise caution with young puppies, as they may be more sensitive to sounds and stimuli.
11. My dog is big, weighing xx lbs
Our device is highly effective for dogs of various sizes, including those weighing around eighteen pounds.
12. Will it work on huskies? (any breed)
Our device works on a wide range of dogs, including Huskies.
13. Is it safe?
Yes, our device is safe. It is designed to gently and painlessly correct unwanted behaviors in dogs, allowing you to control how and when the training is applied.
Our device is an excellent aid for managing excessive behaviors in dogs and is completely harmless, ensuring their well-being throughout the training process.
14. Will it affect any nearby dogs?
Our device is designed to focus solely on the specific dog, effectively capturing its attention. While it may be audible to nearby dogs, it will not disrupt those not involved in the targeted behavior.
15. Can I use it for 2 or multiple dogs?
Our device conveniently addresses excessive barking and unwanted behaviors in multiple dogs, making it a versatile solution for households with several dogs.
Yes! Our device is designed with the capability to manage multiple dogs, providing the ability to efficiently manage them with a single unit.
16. Why would I want two?
Our device is designed to manage multiple dogs, allowing you to control them with a single remote. However, using two devices can provide added convenience, especially if your dogs are in separate areas of the house or if you prefer having a device readily accessible in different locations.
Having two devices can be beneficial in situations where multiple dogs are in different areas of the house or if you want to have a device readily available in various locations for easy access.
Having two devices can be incredibly useful: one can stay at home for your convenience, while the other remains readily available for on-the-go situations, ensuring you always have the right device when you need it.
17. Will it hurt their ear?
No, our device is thoughtfully designed to train dogs in a safe and gentle manner, effectively addressing unwanted behaviors without posing any risk. It is not intended to harm or cause discomfort to their ears in any way.
18. How about jumping on people?
Yes, our device effectively prevents dogs from jumping on people. Simply press the button, reward them with a treat, and repeat!
19. My dog chases cars
Our device is highly effective in preventing dogs from chasing cars, offering a reliable solution to help keep them safe and secure.
20. They need to wear a collar
No, our device is a handheld unit that operates without requiring your pet to wear a collar.
21. Will it work with fences/walls/different room?
Yes, our device can be effective in situations where two dogs cannot be in the same room. It emits a sound specifically designed to deter unwanted behaviors, helping to manage their interactions effectively
22. Can we use this for cats?
Yes! Our device is versatile and not limited to dogs; it is also effective in addressing excessive behaviors in cats, making it a flexible solution for managing a variety of pet behaviors.
23. OTHER USES
Our device is designed to tackle excessive barking as well as various unwanted behaviors in dogs, including leash pulling, jumping on people, and even biting. This provides you with comprehensive control over how and when you train your furry companion.
24. Barking on emergency situations
Our training device empowers you to take control of the training process without aiming to prevent dogs from barking in legitimate situations, such as when they sense potential dangers or intruders. This ensures that their natural protective instincts remain intact.
Our device does not use shocks or punishment and is not intended to prohibit dogs from barking in legitimate situations, such as when they encounter potential dangers or intruders.
25. Does it shock them?
Our device does not administer shocks. It is designed with a gentle and painless approach to effectively address unwanted behaviors in dogs.
26. Will it work while I am sleeping and not around?
Our device is designed for active use and requires human intervention with a press of a button, making it ineffective for addressing unwanted behavior when you're not present.
SPLASH ITEMS (SPLASH CLEANER. SPLASH SPRAY, SPLASH SPOTLESS, SPLASH RINSE)
1. Is it septic safe?
Absolutely! Splash Cleaner is made of 100% natural ingredients, making it completely septic-safe.
Yes! Splash Cleaner is made of 100% natural ingredients, making it completely safe for septic systems.
2. What does it do to the septic systems?
Splash Cleaner is specifically formulated to be safe for septic systems. Its natural ingredients effectively break down and dissolve stains without harming the beneficial bacteria in your septic tank. This ensures that your septic system remains efficient while keeping your home clean and fresh.
Splash Cleaner is made from 100% natural ingredients, making it completely eco-friendly. It’s specially formulated to break down and eliminate dirt and stains while being gentle on the environment.
3. Can I use the Splash even around my pets?
Yes, Splash Cleaner is made from naturally occurring ingredients and is environmentally safe, making it generally suitable for use around pets. However, it's important to ensure that pets do not ingest or consume the product, as it is intended for cleaning purposes only.
4. Are these cruelty free? Not tested on animals
Yes, Splash Cleaner is cruelty-free and has not been tested on animals. We are committed to ethical practices and do not engage in any animal testing.
5. Can pets drink from the toilet treated with Splash?
No, it is not safe for animals to drink water that has been treated with Splash Cleaner. To ensure their safety, please thoroughly rinse and flush the toilet before allowing them access to the water.
6. What about under the rim?
Splash Cleaner produces a powerful foam that effectively reaches and cleans under the rim, ensuring a thorough clean in that area.
7. How many uses in pack (SPLASH FOAM CLEANER)
Each pack contains 350 grams, providing approximately 11.5 uses. If used regularly once a week for a single toilet, one pack will last you around 3 months.
8. How many uses? (SLASH FOAM SPRAY)
- Each pack consists of 10 tablets, providing you with 6 months' worth of cleaning at a fraction of the cost
One bottle of Splash Spray typically lasts for multiple uses, depending on the frequency and extent of your cleaning. Each tablet pack contains 10 tablets, with one tablet required for each bottle refill. This means one pack provides enough tablets for several refills.
9. Should I use the entire bottle in a single cleaning session? (SPLASH FOAM SPRAY)
No, there’s no need to use the entire bottle in one cleaning session. You can use only what you need, and as long as the solution is properly sealed and stored, it will remain effective for a long time. Just give it a good shake before your next use!
10. What are the ingredients?
Splash Cleaner is made entirely of naturally occurring ingredients, namely citric acid anhydrous, sodium lauryl sulfate, sodium carbonate, sodium citrate dihydrate, sodium polyacrylate, and EDTA acid.
11. Can I use Splash Spotless with cold water?
Yes, you can use Splash Spotless with cold water; however, using it with hot water enhances its effectiveness and delivers the best results.
12. What do you mean by "in moderation"?
"In moderation" means using the product regularly but not excessively. We recommend using Splash Cleaner at least once a week for optimal results, ensuring cleanliness without overusing the product.
13. Purchasing outside US
If you wish to make a purchase, please visit our website. During Step 4 of the checkout process, you can adjust the delivery address by selecting your appropriate country.
GLABROUS SKIN
1. Gender for Glabrous Skin
Our device is suitable for everyone, regardless of gender, and effectively removes hair from a wide range of body areas.
2. Why would I want two?
Owning two devices offers enhanced portability, allowing you to conveniently carry one while traveling or easily use it in multiple locations around your home. This ensures you always have access to your hair removal solution when you need it!
3. How long will it last?
The durability of the device depends on how frequently and gently it is used. If the battery eventually runs out, it can be easily replaced, ensuring continued use.