General Macros

Hi Customer first name!

Thanks for reaching out. How can I help you today?

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out.

We'd be happy to help however, we can't seem to find any orders corresponding to this email address. Would you mind sending us your order number and the email address associated with the order?

Looking forward to hearing from you soon!

Best,

Anastasia Miller, Customer Service Representative

Hello Customer first name,

Thank you for reaching out!  Your order {Number of last order} has been received and we are working on getting it shipped out.

Our processing time before an order ship is 3-5 days, excluding weekends.

We will email you a confirmation once it ships and that will include tracking information as well.

If you have any questions in the meantime, please don't hesitate to reach out.

Best,

Anastasia Miller, Customer Service Representative

Hello Customer first name,

Thanks for reaching out! Your order has shipped and I've included the information below so you can track it right to your door.

Order: {Number of last order}

Tracking Link: {URL of last order}

Best,

Anastasia Miller, Customer Service Representative

Hello Customer first name,

I've refunded your last order {Number of last order}, please allow 1-10 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Thank you.

Best,

Anastasia Miller, Customer Service Representative

Hello Customer first name,

I've issued you a partial refund for your last order {Number of last order}, please allow 1-10 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Thank you.

Best,

Anastasia Miller, Customer Service Representative

Hello there!

I recommend contacting our support team and they will be able to assist you! 

Email: [insert correct brand support email]

You can reach us by email 24 hours a day, 7 days a week.

Phone: [insert correct brand phone number]

You can reach us by telephone during our phone support hours:

Monday-Sunday: 5:00 AM to 10:40 PM PST

Best,

Janet C., Customer Service Support

Hello Customer first name,

We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.

Can you please send us a photo of the broken/damaged item(s) you received and we'll do our best to resolve this as soon as possible.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name!

Thank you for reaching out, and we're very sorry for the inconvenience.

We understand you'd like to receive a refund, and we’re more than happy to assist. However, since a chargeback case has already been filed through your bank, it is now being handled directly by them. At this point, we’re unable to issue a refund on our end while the dispute is active.

Your bank should be able to provide you with updates and the final outcome of the chargeback. Please keep in mind that the resolution process may take some time, and the decision will ultimately come from your financial institution.

We hope this clarifies things. If you have any other questions or need further assistance, feel free to let us know

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out!

We're sorry to hear you haven't received your package yet. Checking on our end, it appears that the shipping company attempted delivery, but was unsuccessful. Normally couriers will attempt to deliver your package again, so I recommend you wait 3 more business days. You should also keep your phone lines open so they can reach you when needed.

In the event that you still have not received your order after 3-7 business days, please let us know so we can investigate.

Thank you for your understanding and patience.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out! We are sorry for any inconvenience this may have caused you. I understand you're still waiting for your package.

According to our records, your package was returned to us because the address was insufficient. Please let us know if you'd rather receive a refund or reship your order again.

In the event that you'll choose reshipment, kindly include the correct shipping address in your reply so we can update our records.

We look forward to hearing from you again.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name!

Thanks for reaching out. We're so sorry to hear you're having trouble ordering from our website. 

You may switch browsers in case you're having issues with ordering or please try again after a few minutes. You may also use a different debit/credit card. We only accept Visa, Master Card & Amex at this time. We hope this helps!

Let us know if we can do anything else for you - we're here to help.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thank you for reaching out about this issue you are experiencing with our checkout. 

We really appreciate your support of our business and are happy to know that you wanted to purchase some of our products. At this time, we are unable to complete your order as our security and authorization tools have deemed it too high a risk. I know this is not ideal and we apologize for any inconvenience this has caused you. If you wish to attempt to make the purchase again using another payment method, please go ahead and do so.

Let us know if you have other concerns, we'd be happy to help!

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

I am reaching out to inform you that we are closing this ticket as we haven't heard from you in a while now.

If you would like to reopen this ticket, please respond to this email or open a new ticket. If you need any further assistance, do not hesitate to respond to this email and we will be more than happy to assist you.

Thank you for allowing us to help you.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

I’m so sorry to learn your order hasn’t arrived. I understand how frustrating this must be for you. I reprocessed the shipment of your order today. Once your order has been shipped, you will receive a confirmation email with the tracking information.

Thank you for contacting us and giving us the chance to make it better.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

I'm so sorry for the trouble. Unfortunately, we already shipped your package out and cannot change the shipping address for your order when it is en-route. Kindly contact the courier to request a modification of the shipping address. 

I've included your tracking information below as a reference:

Tracking Number: {Tracking number of last order}

Tracking Link: {Tracking url of last order}

Let us know if you have any other questions or concerns.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out! I understand you returned your product for a refund.

If you can provide us with the tracking number for the package, that would be greatly appreciated so we can process the refund for you minus the shipping costs. A restocking fee will also be applied to your refund, as outlined in our return policy.

Could you also confirm the item/s and quantity included in your return package?

Looking forward to hearing from you soon!

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thank you for reaching out! I do apologize for the misunderstanding. By paying the expedited shipping fee, you are giving priority to your order, allowing it to be shipped out faster.

Just for you today I can offer the expedited shipping for half off. This will ensure your order Number of last order arrives quickly. Can I go ahead and refund half of the amount for you today?

Let me know so I can proceed!

Best,

Anastasia Miller, Customer Service Representative 

Hi Customer first name,

Thanks for reaching out. I'm sorry to hear that you received an empty package. We stand by our satisfaction guarantee and believe that it was probably a packing error. I have proactively processed a reshipment for you. As soon as your order has been dispatched, you should receive an email with tracking information.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

We are very sorry for the possible mix-up with your order and any inconvenience it has caused. I know a mistake like this can be very upsetting.

Can you please send us a photo of the incorrect item(s) you received and we'll do our best to resolve this as soon as possible?

Thanks!

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out! 

When our team receives the returned item, they will assess its condition and decide thereon; however, since our return policy indicates that items must be unused and unopened, they will most likely be placed in our inventory again. 

I hope that answers your question, let us know if you have any other questions or concerns.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thank you for contacting our customer support and for bringing this issue to our attention. I do apologize if your order hasn’t arrived. I understand how frustrating this must be for you. 

While we do our best to send out order as soon as possible, unfortunately service delays caused by the couriers are out of our control. As a way of making up for this uncontrollable event, I went ahead and refunded you $5. You should see that posted to your account within 5-10 business days depending on your banking institution.

I'll be taking note of your concern as well and hopefully be able to improve both services for you in the future.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out. I'm sorry to hear about your incomplete order. We stand by our satisfaction guarantee and this was most likely a packing error. Could you please let us know which item/s you already received so we can reship the ones you didn't receive?

Looking forward to hearing from you soon!

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

I’m so sorry to learn your order from (Insert Shop Name) hasn’t arrived yet. Even as we do our best to ensure smooth delivery, we trust our logistics partners to maintain the best quality of shipping and handling but unfortunately, mistakes can sometimes happen.

I’ve tracked your package on our end and the last update states: "Addressee Unknown". If you’d like to check on its progress, here’s the link you can use: www.17track.net. It gives a better description of your order's whereabouts.

If you still haven't received the item in 3 business days please call us at (Insert Brand/Shop Phone Number) and we can send the product expedited at no cost to you .

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out! Your order seems to have been placed on hold and has not yet been shipped out. 

Our team has been waiting to hear back from you regarding our previous email. Would you like to cancel your free product or leave your order as it is? [Reiterate previous confirmation/question]

Let me know so I can proceed!

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

I'm checking in about your previous contact with us. It's been a couple of days since we've heard from you, so I wanted to reach out and make sure you got my last email.

You might want to double check your email, as well as your spam folder. 

Looking forward to hearing from you soon!

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

I hope you're having a good day! Your satisfaction is our top priority, so I'm reaching out to see whether the offer I suggested earlier is something you'd be comfortable in, so I can process your refund.

Looking forward to your response. 

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out! I understand you would like to receive a gift card but unfortunately, we currently don't offer that. Should you wish to try our product, you can go to our website and order now as we also offer discounts and freebies along with every purchase!

Let us know if we can do anything else for you. We hope to assist you in your future purchase with us.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Upon checking on our system, it indicates that you have only one order from us, which was placed on {Date of last order}.

We assure you that this is a one-time charge/delivery. Furthermore, we can reassure you that we have implemented website measures to protect any information you provide to us, so you don't have to worry about them obtaining it through us.

The greatest advice we can give is to not click or respond to any weird links or messages, and if you're not sure what's going on, don't divulge any personal information.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thank you for reaching out! We’re so sorry about the continued delay in the shipment of your order.

Unfortunately, we do not have a shipping estimate at this time. Rest assured that our fulfillment team is working constantly to get your order sent out.

Once it's been shipped out, you'll receive an email confirmation with tracking information.

In the meantime, if you have any questions, please don't hesitate to reach out.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thank you for your patience and understanding! Our team has been notified to expedite your products. 

Once it ships, we will email you a confirmation that includes tracking information.

Please don't hesitate to reach out if you have any questions.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for letting us know. We have refunded your expedited shipping charge. You should  see the refund posted back to your account within 3-10 business days depending on your bank institution.

Let us know if you need further assistance.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

I've applied a $5 discount to your order as a token of our appreciation for your patience and understanding.

You should see that refund posted back to your account within 3-10 business days depending on your bank institution.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

I'm so sorry to hear that your refund hasn't yet been deposited into your bank account.

According to our records, a refund was issued successfully. Occasionally, a refund can take up to 21 banking days to reflect in your account. As much as we'd love to be able to control this, it's all in the hands of the bank.

To confirm that we have refunded you already, we strongly recommend you contact your bank and have them check from the day you bought your order from us until today to see if we have already refunded you.

In the event that your bank claims otherwise, please send us a copy of your bank statement from the day you made your purchase until today so that we can reinvestigate the situation.

Once again, we apologize for the inconvenience this may have caused. 

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Okay, we will go ahead and refund the expedited shipping of $9.99 for your order {Number of last order}.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

We're so sorry to hear about the delay regarding your order.  Due to unforeseen issues in the supply chain we have had issues restocking one of the products associated with your order, (Insert Out of Stock Item Name). Rest assured we're doing everything that we can to have your order shipped out as soon as possible. Please give us a few more days to have everything in your order ready.

Thank you so much for your understanding and please do not hesitate to contact us back with any questions!

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

We received your request to unsubscribe from our mailing list, and we are sorry to see you go. We understand that your preferences may have changed, and we respect your decision.

To complete the unsubscribe process and ensure that you no longer receive future emails from us, please follow the instructions below:

1. Scroll down to the bottom of this email.

2. Locate the "Unsubscribe" link or button.

3. Click on the "Unsubscribe" link or button.

4. You may be redirected to a confirmation page where you can verify your unsubscribe request. Please follow the prompts to confirm.

Please note that it may take a few days for the unsubscribe request to be fully processed. During this time, you may still receive some emails from us. We apologize for any inconvenience caused.

If you have any questions or concerns, or if there's anything else we can assist you with, please don't hesitate to contact us.

We appreciate the time you spent with us and value your feedback.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out. We’re happy that you’ve decided to buy our product.

Unfortunately, your recent order will not be completed because this transaction was not authorized due to restrictions by your bank.

If you wish to order again, please feel free to visit our website https://www.buysplashcleaner.com/

Please use a different card or contact your bank for assistance. We only accept Visa, Master Card & Amex at this time. You may also switch browsers if you're having issues with ordering or please try again after a few minutes.

We hope this helps! Let us know if we can do anything else for you!

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out! I'm sorry to learn that your card has been closed. Upon checking, I can confirm that we have already processed a refund to that card.

If the closed credit card was linked to a bank account, we recommend reaching out to your bank for assistance in redirecting the refund to your linked bank account. Please be aware that the success of this process may be subject to the policies of the credit card provider.

Thank you for your understanding.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out! I'm sorry to learn that your card has been closed. Upon checking, I can confirm that we have already processed a refund to that card.

If the closed credit card was linked to a bank account, we recommend reaching out to your bank for assistance in redirecting the refund to your linked bank account. Please be aware that the success of this process may be subject to the policies of the credit card provider.

Thank you for your understanding.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thank you for your feedback regarding your recent purchase of [product name]. We understand that you are not satisfied with the product and apologize for any inconvenience this may have caused.

We value your honest opinion and will take your feedback into account to improve our products and services in the future.

While we are disappointed to hear that you will not be ordering [product name] again, we appreciate you taking the time to share your experience with us.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thank you for reaching out. I apologize for any confusion regarding our product. It's possible that the advertisement you saw could be from a different company or a system error.

To help us investigate and address this issue, could you please send us a screenshot of the advertisement along with the link? Your assistance will enable us to rectify the situation as soon as possible.

Thank you for understanding, and we appreciate your prompt response.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thank you for reaching out to us. We sincerely apologize for any inconvenience you may have experienced.

We understand that you would like to return your epilator in exchange for a refund. Please be aware that our return policy, as outlined on our website, allows for returns within 30 days of the purchase date.

If more than 30 days have elapsed since your purchase, we, unfortunately, cannot offer a refund or exchange. If your request falls within the specified timeframe, kindly follow the return instructions provided on our website. 

Alternatively, feel free to reach out to our customer service team for expedited assistance.

We appreciate your understanding in this matter.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out. We're so sorry to hear you're having trouble ordering from our website.

You may switch browsers in case you're having issues with ordering or please try again after a few minutes. You may also use a different debit/credit card. We only accept Visa, Master Card & Amex at this time. We hope this helps!

Our sales team will get in touch with you to reprocess your order. Is there a number we can reach you at?

I hope to hear from you soon!

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

We’re on it and have your Return Merchandise Authorization (RMA) code ready to help make your return process smooth.

Your RMA Code: [Insert Code Here]

Next Steps:

- Pack up the item(s) you’re returning. Remember, they need to be unused, unopened, and in their original packaging.

- Write your RMA code on the outside of the package.

Send it to: 6507 HARNEY RD, TAMPA, FL 33610

Refund Breakdown:

* Original Purchase Amount: $[Total]

* Less: Used items amount: $[XX.XX]

* Less: Shipping: $[XX.XX]

* Less: Return Processing and Restocking Fee - $8.95

* Total Refund: $[XX.XX]

Just a reminder:

- We can’t accept returns marked “Return to Sender.”

- Lost or stolen items during return shipping? We recommend using a service that provides a tracking number for peace of mind.

If 30 days have passed since your purchase was delivered, unfortunately, as stated in our website’s return policy, we can’t offer a refund or exchange.

Best,

Cecilia Jones, Customer Service Representative

Hi Customer first name,

Thanks for reaching out! We're sorry to hear about wanting to return your product.

May we ask what the reason is for returning the product? This information will help us improve our products and services in the future and ensure that we are meeting the needs of our customers.

Once we have received this information, we will be able to provide you with further instructions on how to proceed with the return.

We appreciate your understanding and look forward to hearing back from you soon.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

We appreciate you keeping us informed on your return's progress.

We kindly request that you provide us with the tracking number for the returned item. This information will speed up the processing of your refund and make it easier for us to locate the item in our warehouse for confirmation. We will quickly start the reimbursement process as soon as we have received and examined the returned item.

Thank you for your cooperation and understanding. We are looking forward to your response.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thank you for providing the tracking number. 

However, upon checking, we have yet to receive the package corresponding to the provided tracking number. Additionally, the tracking information indicates that the package was delivered to [address on the tracking]. Please ensure that the return was sent to our warehouse in Tampa, FL, as previously instructed.

We kindly ask you to double-check the tracking information to confirm that it matches the correct return address. Once verified, please provide us with the updated tracking details so we can proceed with processing your refund.

Thank you for your cooperation. We apologize for any inconvenience this may have caused.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thanks for reaching out! We apologize for the inconvenience you've faced with your order.

We take pride in ensuring a smooth shopping experience for our customers. However, please understand that the information we use to process orders is solely based on the data provided during checkout. It seems that there might have been a discrepancy with the shipping address provided, which unfortunately led to the package being delivered to the wrong location.

To help resolve this situation, we recommend getting in touch with the homeowner at the address where the package was mistakenly delivered. They may have received the package and can assist you in retrieving it. I’ve included the information down below for your reference.

Tracking number: {Tracking number of last order}

Tracking link: {Tracking url of last order}

Please know that we are actively working to prevent such issues in the future and will use your feedback to improve our processes.

Once again, we apologize for any inconvenience caused. Let me know if there’s anything else I can assist you with!

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thank you for reaching out regarding your order. We understand you're looking to cancel the extra items added to your purchase, but before we proceed, we’d like to highlight a few reasons why keeping them could be beneficial:

- Enhanced Value: You’re getting these additional items at a great price, which can complement your original purchase or even serve as thoughtful gifts for the upcoming holidays.

- Promotional Savings: These items come with discounts, maximizing your overall savings.

- Convenience: Having two devices offers flexibility—one for home, and the other for when you're on the go. Plus, it saves you time from making future orders.

We may hold your order temporarily while you consider this option, and we’d appreciate a prompt response to move forward. Feel free to reach out if you have any questions or need further assistance.

Thank you for considering, and we look forward to your response!

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thank you for reaching out! We're sorry to hear you'd like to cancel your order. Before we proceed, we'd love to offer you the option to modify your order instead—whether it's changing the items, adjusting quantities, or updating the delivery address. Our goal is to ensure you're happy with your purchase.

We also want to remind you that you got the product at a special discounted price, which may not be available later. With the holidays coming up, having these items on hand could be really useful for your preparations and gatherings.

If you'd like to make any changes to your order, just reply to this email with the details, and we'll take care of it right away. If you'd still prefer to cancel, let us know, and we'll proceed accordingly.

Thank you for your understanding and cooperation. We look forward to your prompt response.

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

Thank you for contacting us! I've updated your shipping address and you should be all set now. You will receive a confirmation email when your package ships. Let me know if there's anything else I can help with!

Best,

Anastasia Miller, Customer Service Representative

Hi Customer first name,

We have received your request to unsubscribe from our mailing list. While we’re sorry to see you go, we respect your decision and understand that preferences can change.

Your unsubscription has been successfully processed. Please allow up to 24 hours for our system to update and reflect this change.

Thank you for your understanding. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Best,

Janet Clark, Customer Service Representative

Hi Customer first name,

As a proud US-based company, we meticulously develop and formulate our products right here in the United States to ensure the highest quality and standards. While manufacturing is conducted in China, we manage all shipping directly from the US to provide reliable, timely delivery and an outstanding customer experience. Each product undergoes stringent testing to guarantee exceptional performance, so you can trust that our solutions are both effective and designed to meet your highest expectations.

Feel free to reach out if you have any other questions or need assistance!

Best,

Cecilia Jone, Customer Service Representative

Hi Customer first name,

We’re on it and have your Return Merchandise Authorization (RMA) code ready to help make your return process smooth.

Your RMA Code: [Insert Code Here]

Next Steps:

- Pack up the item(s) you’re returning. Remember, they need to be unused, unopened, and in their original packaging.

- Write your RMA code on the outside of the package.

Send it to: 6507 HARNEY RD, TAMPA, FL 33610

Refund Breakdown:

* Original Purchase Amount: $[Total]

* Less: Used items amount: $[XX.XX]

* Less: Shipping: $[XX.XX]

* Less: Return Processing and Restocking Fee - $8.95

* Total Refund: $[XX.XX]

Just a reminder:

- We can’t accept returns marked “Return to Sender.”

- Lost or stolen items during return shipping? We recommend using a service that provides a tracking number for peace of mind.

If 30 days have passed since your purchase was delivered, unfortunately, as stated in our website’s return policy, we can’t offer a refund or exchange.

Best,

Cecilia Jones, Customer Service Representative

Hi Customer first name,

Thank you for reaching out. We’re truly sorry to hear that your package arrived with damaged packaging.

We completely understand how concerning that can be. While we always strive to ensure every order is packed with care and protection, issues can occasionally occur during transit — and unfortunately, once the package leaves our hands, shipping is handled by a third-party carrier and is beyond our control.

That said, in many cases, even if the outer packaging is affected, the product inside remains safe and fully functional. We recommend giving the item a quick check and, if possible, a test to ensure everything is working as it should.

If you do notice any damage to the item itself or if anything isn’t right, please don’t hesitate to reach out. We’ll be more than happy to assist you and make things right.

Thank you for being so understanding — we’re here if you need anything further!

Best,

Anastasia Miller, Customer Service Representative