Hi there! Thank you for calling [Brand Name]. This is [Your Name]. How can I help you today?
I'm happy to assist you with your order inquiry.
May I please have your name, email address, and/or order number for reference?
I understand you're inquiring about your order. Have you received a shipping notification?
Shipped Order Within TAT: It looks like your order has already shipped! If you did not receive a shipping confirmation, is [Customer Email Address] the correct address? I can resend it for you right now. This email includes tracking information so you can follow your package.
(If the email address needs to be updated, modify and resend shipping confirmation in Sticky.io)
Shipped Beyond TAT (stuck in transit): I apologize that your order hasn't arrived yet. I see the last update shows [Tracking link status. Check www.17track.net for more details] If you still haven't received it within 3 business days, please call us back and we'll resend it expedited at no charge.
Completely Lost Order: Thank you for contacting us. I looked up your order and it appears to be lost in transit. To arrange a reshipment, can you please confirm your complete address including any apartment numbers or specific delivery instructions?
( Briefly summarize the resolution you discussed. If a reshipment or manual Shiphero order creation has been processed, repeat the shipping address and reiterate standard the expedited fulfillment timeframe)
Do you have any other questions about your order or anything else I can help you with today?
Thank you for calling [Brand Name]. We appreciate your business. Have a wonderful day!