Glabrous Skin Macros

Hi {Customer first name}!

I have submitted another order with the correct items. An order confirmation email was sent to you and will be followed by a shipping confirmation email in 2-4 days. Please check it and make sure that all the information is correct.

If you have any other questions or concerns, please feel free to reach out.

All the best,

Amelia Davis, Customer Service Representative

SmoothGlideSkin LLC

Hi {Customer first name},

Thanks for reaching out! We’re so sorry to hear that the product you received is not working. While we do our best to ensure that all products sent out to our customers are completely working, mistakes do happen and you might have received a defective product.

As a small business, we pride ourselves on our excellent customer service. To make things right, we’ve gone ahead and refunded you 50% of the SmoothGlide product you have purchased. Refunds may reflect within 3 to 10 business days depending on your bank institution.

Let us know if there’s anything else we can assist you with. We’re here to help!

All the best,

Amelia Davis, Customer Service Representative

Hi {Customer first name},

Thanks for reaching out. We do apologize for the delay regarding your order. Rest assured it has been received and we’re working on getting it shipped out as soon as we can.

Thanks for your understanding. Let us know if there’s anything else we can assist you with.

All the best,

Amelia Davis, Customer Service Representative

Hi {Customer first name},

Thanks for reaching out!

I am sorry to hear that you have not received your order yet. I checked your order and it shows that it has been delivered.

I will coordinate with our shipping center while you can also check your local post office and ask other members of your household or your neighbors if they took it by mistake. There are also times when a postman or woman is trying to be thoughtful so they put your package in a slightly hidden place to protect it from thieves. Sometimes as well, tracking shows delivered but it doesn't get dropped off until the next day or so.

If you still haven't received the item in 3 business days please let me know.

All the best,

Amelia Davis, Customer Service Representative

Hi {Customer first name}!

Thanks for contacting us. Let us know if there’s anything we can assist you with — we’ll be more than happy to help!

All the best,

Amelia Davis, Customer Service Representative

Hi {Customer first name}!

Thanks for reaching out!

We apologize for the error and the inconvenience it may have caused you. We would love the chance to make it up to you!

Can you confirm which item/s you did not receive? Once we receive your response, we can go ahead and process a reshipment for the item/s you did not receive.

Looking forward to hearing from you soon!

All the best,

Amelia Davis, Customer Service Representative

Hi {Customer first name}!

Thanks for letting us know. I’ve gone ahead and processed a reshipment for you for the item/s that you did not receive.

We’re so sorry again for the mishap and we thank you for giving us the chance to make things right.

Let me know if there’s anything else I can assist you with!

All the best,

Amelia Davis, Customer Service Representative

Hi {Customer first name},

Thanks for reaching out!

All the best,

Amelia Davis, Customer Service Representative

Glabrous Skin LLC

Hi {Customer first name},

Thanks for reaching out! We're so sorry for the confusion regarding the Glabrous Skin and how to use it!

To open the Glabrous Skin epilator and insert the batteries, all you have to do is slide down the handle and you will see the battery port that needs AA batteries. Don't forget to remove the batteries if you're not going to use them for a while.

Position the Glabrous Skin epilator at an angle of 75 degrees on the skin, and move it slowly against the direction of hair growth to remove it. Epilation is much more comfortable when the skin is taut, so stretch the skin you're working on to tighten it. When you move the Glabrous Skin epilator in the opposite direction of hair growth, you will cut the hair at the skin, but not remove it from the root. It's also best to practice on your arm.

For the best results, exfoliate your skin before using a Glabrous Skin epilator. Exfoliation removes dead skin cells and can prevent ingrown hairs.

Using Tips:

➤ Please clean the hair after using the SmoothGlide to prevent the hair from clogging the machine and not working.

➤ Begin the removal after a hot water bath for around 15 minutes. At this time the skin is soft, the pores are dilated, and the pain is minimized.

➤ Advance the cutter head at right angles to the skin and in the direction of the growth of the hair.

➤ After depilation, also pay attention to moisturizing the skin with some gentle emulsion.

Other tips for using Glabrous Skin epilator:

• Use it at night. Some people experience redness and skin irritation after removing hair.

• The redness goes away after a couple of hours, leaving clear, smooth skin.

• Be patient. For the best results, you’ll need to move the device slowly across your body, so take your time. If you move too quickly, you could leave hairs behind.

• Moisturize your skin after using the SmoothGlide to reduce irritation.

• Don’t forget to clean your Glabrous Skin epilator after each use to reduce the risk of a skin infection. Remove any lingering hair and use alcohol to clean the device

I hope this would help. Let me know if there's anything else I can assist you with!

All the best,

Amelia Davis, Customer Service Representative

Hi {Customer first name},

I see you would like to cancel your order.

Could we ask you why you would like to cancel?

Looking forward to hearing from you soon!

Best,

Amelia Davis, Customer Service Representative

Hi {Customer first name},

Thanks for reaching out! Your order has shipped and I’ve included the information down below so you can track it.

Tracking number: Tracking number of last order

Track it here: Tracking url of last order

I hope this helps. Let me know if there’s anything else I can assist you with!

Best,

Amelia Davis, Customer Service Representative

Hi {Customer first name},

Thanks for reaching out! Your order has shipped and I’ve included the information down below so you can track it.

Tracking number: Tracking number of last order

Track it here: Tracking url of last order

I hope this helps. Let me know if there’s anything else I can assist you with!

Best,

Amelia Davis, Customer Service Representative

Hi {Customer first name},

Thanks for reaching out! I understand you’d like to return your Glabrous Skin in exchange for a refund. We want to make this process as smooth as possible.

Would you mind letting us know why you'd like to return your item? This helps us improve our products and future customer experiences.

We look forward to assisting you further! 

Best,

Amelia Davis, Customer Service Representative

Glabrous Skin LLC

Hi {Customer first name},

Thanks for reaching out! We're so sorry to hear about your dissatisfaction!

We've gone ahead and canceled your order. You should receive your refund in your account within 1-10 business days depending on your bank.

Let me know if there's anything else I can assist you with!

Best,

Amelia Davis, Customer Service Representative

Glabrous Skin LLC

Hi {Customer first name},

Thanks for reaching out! We’re so sorry to hear that the product you received is not working. You might want to try out these steps as to how to use the Glabrous Skin:

Make sure that you've inserted the batteries. If you haven't, all you have to do is slide down the handle and you will see the battery port that needs AAA batteries. Don't forget to remove the batteries if you're not going to use them for a while.

Position your Glabrous Skin onto the surface of the skin at a 75-degree angle or at a button-side up, and slowly move it against the direction of hair growth to remove the hairs. It is much more comfortable when the skin is taut, so stretch the skin you're working on to tighten it. If you move the Glabrous Skin in the opposite direction of hair growth, you’ll cut the hair at the skin, but you won’t remove it from the root. It's also best to practice on your arm. 

For the best results, exfoliate your skin before using a Glabrous Skin. Exfoliation removes dead skin cells and can prevent ingrown hairs.

Using Tips:

➤ Please clean the hair after using the Glabrous Skin to prevent the hair from clogging the machine and not working.

➤ Begin the removal after a hot water bath for around 15 minutes. At this time the skin is soft, the pores are dilated, and the pain is minimized.

➤ Advance the cutter head at right angles to the skin and in the direction of the growth of the hair.

➤ After doing so, also pay attention to moisturizing the skin with some gentle emulsion.

Other tips for using a Glabrous Skin:

Use it at night. Some people experience redness and skin irritation after removing hair.

The redness goes away after a couple of hours, leaving clear, smooth skin.

Be patient. For the best results, you’ll need to move the device slowly across your body, so take your time. If you move too quickly, you could leave hairs behind.

Moisturize your skin after using the Glabrous Skin to reduce irritation.

Don’t forget to clean your Glabrous Skin after each use to reduce the risk of a skin infection. Remove any lingering hair and use alcohol to clean the device

Let us know if you're still having trouble with the product and which part of the body you're trying to use it on as well as the length of hair you're trying to use Glabrous Skin on. 

All the best,

Amelia Davis, Customer Service Representative

Glabrous Skin LLC

Hi {Customer first name},

Thanks for reaching out! We’re so sorry to hear that the product you received is not working. You might want to try out these steps as to how to use the Glabrous Skin:

Make sure that you've inserted the batteries. If you haven't, all you have to do is slide down the handle and you will see the battery port that needs AAA batteries. Don't forget to remove the batteries if you're not going to use them for a while.

Position your Glabrous Skin onto the surface of the skin at a 75-degree angle or at a button-side up, and slowly move it against the direction of hair growth to remove the hairs. It is much more comfortable when the skin is taut, so stretch the skin you're working on to tighten it. If you move the Glabrous Skin in the opposite direction of hair growth, you’ll cut the hair at the skin, but you won’t remove it from the root. It's also best to practice on your arm. 

For the best results, exfoliate your skin before using a Glabrous Skin. Exfoliation removes dead skin cells and can prevent ingrown hairs.

Using Tips:

➤ Please clean the hair after using the Glabrous Skin to prevent the hair from clogging the machine and not working.

➤ Begin the removal after a hot water bath for around 15 minutes. At this time the skin is soft, the pores are dilated, and the pain is minimized.

➤ Advance the cutter head at right angles to the skin and in the direction of the growth of the hair.

➤ After doing so, also pay attention to moisturizing the skin with some gentle emulsion.

Other tips for using a Glabrous Skin:

Use it at night. Some people experience redness and skin irritation after removing hair.

The redness goes away after a couple of hours, leaving clear, smooth skin.

Be patient. For the best results, you’ll need to move the device slowly across your body, so take your time. If you move too quickly, you could leave hairs behind.

Moisturize your skin after using the Glabrous Skin to reduce irritation.

Don’t forget to clean your Glabrous Skin after each use to reduce the risk of a skin infection. Remove any lingering hair and use alcohol to clean the device

Let us know if you're still having trouble with the product and which part of the body you're trying to use it on as well as the length of hair you're trying to use Glabrous Skin on. 

All the best,

Amelia Davis, Customer Service Representative

Glabrous Skin LLC

Hi {Customer first name},

Thank you for getting in touch with us regarding your desire to cancel your recent Glabrous Skin order. We understand that circumstances can change, and we're here to guide you through the next steps.

We've reviewed your request and found that your order has already been shipped. While we're unable to cancel orders that are in transit, you still have options available under our return policy.

To proceed with returning your order for a refund, we kindly ask you to refer to our detailed return policy on our website. This policy outlines the necessary steps to return your product once it arrives, including how to obtain a Return Merchandise Authorization (RMA) number, which is essential for processing your return.

You can view the complete return policy here: https://glabrousskin.com/skin/return-policy.php

Please note, our policy includes important information about the conditions for returns, the timeframe within which returns must be initiated, and any associated fees.

Thank you for your understanding and cooperation. We appreciate your business and look forward to assisting you further.

Best regards,

Amelia Davis Customer Service Representative

Glabrous Skin LLC

Hi {Customer first name},

Thank you for reaching out to us. We understand your concerns regarding the return process and the associated processing fee of $8.95.

As per our return policy, the processing fee is a necessary part of handling returns to ensure efficient service and product quality management for all our customers. This policy applies to all returns, and we are unable to waive this fee.

To proceed with a refund, it is essential to return the product. We can only issue refunds for unused products that are returned according to our return policy guidelines.

For a detailed overview of our return process, please visit our policy page: https://glabrousskin.com/skin/return-policy.php

Best regards,

Amelia Davis | Customer Service Representative

Hi {Customer first name},

Thank you for updating us on the status of your return. We understand that you've sent back the product but it hasn't yet been marked as "warehouse complete" by our fulfillment center.

To assist you further and expedite your refund, could you please provide us with proof of shipment? This can be in the form of a tracking number or a shipping receipt that clearly shows the date of shipment and the tracking details.

Once we receive your proof of shipment, we will be able to proceed with processing your refund promptly.

Best regards,

Best,

Amelia Davis

Customer Service Representative

Hi {Customer first name},

Thank you for reaching out to us. We're here to assist you with your return process. We've received your request to return items from your order, and we'd like to ensure the process is as smooth as possible for you.

To proceed with your return, please confirm the specific products from your order that are unused and unopened.

Once we have this information, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send your return package. Please remember, the items must be in their original condition, including packaging, to be eligible for a refund.

Please note, a return shipping cost and a $8.95 return processing and restocking fee will be deducted from your refund. We aim to process refunds within 10 business days of receiving your return, depending on your financial institution.

Please be aware that our return policy, as outlined on our website, allows for returns within 30 days of the delivery date.

If more than 30 days have elapsed since your purchase’s delivery, we, unfortunately, cannot offer a refund or exchange.

For further details on our return policy, you can refer to our website: https://glabrousskin.com/skin/return-policy.php

Best regards,

Best,

Amelia Davis

Customer Service Representative

Hi {Customer first name},

Thank you for getting in touch with us regarding your desire to return a product from your recent purchase.

We understand that sometimes, it takes time to decide whether a product meets your expectations. However, as per our return policy, we can only accept returns for unused and unopened products within 30 days from the date of delivery. Since your request falls outside this period, we regret to inform you that we're unable to authorize a return or exchange for your item(s).

For further details on our return policy, you can refer to our website: https://glabrousskin.com/skin/return-policy.php

Best regards,

Amelia Davis

Customer Service Representative

Hi {Customer first name},

Thank you for bringing your concerns to our attention. At Glabrous Skin, customer satisfaction is our top priority, and we're truly sorry to hear that your experience did not meet your expectations. We understand the importance of ensuring you feel valued and heard.

We've reviewed your situation, and while our policy typically requires the return of unused products for a refund, we recognize the unique circumstances you've shared with us. In light of your dissatisfaction, we're willing to make a one-time exception to our standard process.

As a gesture of goodwill, we can offer a refund for one of the Glabrous Skin devices, assuming that only one unit has been opened and used. We hope this demonstrates our commitment to your satisfaction and resolves any concerns you may have had.

Should you decide to return the other unused products, we would be more than happy to process refunds for those as well, upon their receipt and confirmation that they are unopened and in their original condition. Please let us know if you would like to proceed with this option, and we will provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions for the return.

To accept this offer and for us to expedite the refund for the one unit, please confirm by replying to this email.

For more details on our return policy, please visit https://glabrousskin.com/skin/return-policy.php

Best regards,

Best,

Amelia Davis

Customer Service Representative

Hi {Customer first name},

Thank you for reaching out!

We’re sorry to hear about your disappointment with your recent order. We believe you might find value in the Glabrous Skin device, and we’d like to highlight a few reasons why keeping it could be beneficial.

The Glabrous Skin device is versatile and portable, making it ideal for use on any part of your body. Its compact design allows you to take it with you on your travels, ensuring you have a reliable solution for hair removal no matter where you go. This can be especially convenient for maintaining your routine during unexpected trips or while away from home.

Many of our customers find that having this device readily available simplifies their grooming routine and addresses their hair removal needs efficiently. It could be a practical tool for your daily regimen or a thoughtful gift for someone who might benefit from it.

Rest assured, this is a one-time shipment only, and you will not receive any further charges or shipments from us unless you choose to place another order.

We hope you consider these benefits and decide to keep the Glabrous Skin device. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help!

Thank you for your understanding and for considering our suggestion.

Best regards,

Amelia Davis Customer Service Representative

Glabrous Skin LLC

Hi {Customer first name},

Thank you for reaching out to us regarding your recent experience with our product. We're sorry to hear that the device didn't meet your expectations and caused discomfort.

We've received your request to return the device, and we appreciate your feedback regarding its performance. However, we want to inform you that returns can only be processed for items that remain unused and unopened. Our return policy stipulates that if the returned item does not meet these terms upon receipt at our warehouse, a refund will not be issued.

Unfortunately, as you mentioned that the device has been used and has caused discomfort, we are unable to accept the return in this case. We apologize for any inconvenience this may cause.

For further details on our return policy, you can refer to our website: https://glabrousskin.com/skin/return-policy.php

Best,

Amelia Davis, Customer Service Representative

Glabrous Skin LLC

Hi {Customer first name},

Thanks for reaching out!

We're sorry to hear that you're experiencing difficulties with the product you received. To troubleshoot the issue, please follow these steps:

Ensure that the batteries are inserted properly. If you haven't done so yet, slide down the handle to access the battery compartment, which requires 2 x AAA batteries. Make sure the batteries are inserted with the correct polarity. Emphasizing, the batteries must be facing the opposite way. 

After inserting the batteries, try operating the device again.

If, despite these steps, the product is still not working as expected, please don't hesitate to reach out to us for further assistance. We're here to help resolve any issues you may encounter.

Let me know if there’s anything else I can assist you with!

Best,

Amelia Davis, Customer Service Representative

Glabrous Skin LLC

Hi {Customer first name},

Thanks for reaching out!

We understand the frustration caused by the product not powering on despite inserting new batteries, and we sincerely apologize for any inconvenience this has caused.

Please ensure that the batteries are inserted correctly, with the positive and negative terminals facing the appropriate directions. Specifically, make sure the batteries are facing the opposite way as they may have been initially inserted incorrectly.

After attempting this solution, please inform us if you continue to experience any issues with the product. We're here to assist you further.

Let me know if there’s anything else I can assist you with!

Best,

Amelia Davis, Customer Service Representative

Glabrous Skin LLC