JS01 - What is Jet Surge and what does it do?
Hi {Customer first name},
Thanks for reaching out. Jet Surge is a power washing hose attachment that sends a high pressure steam to clean everything. You can finally have a pressure power washing you can do at home without the expensive equipment!
It cleans everything from the bottom of trash cans, to cars, walkways, driveways, you name it, Jet Surge can clean it!
I hope this helps! Let me know if there’s anything else I can assist you with.
Best,
Brooklyn Chase | Customer Service Representative
Jet Surge
JS02 - How does it work?
Hi {Customer first name},
Thanks for reaching out! Using Jet Surge power hose is as simple as 1, 2, 3!
1. Attach to Hose
Just screw in one of the attachments and you're ready to go.
2. Turn on Your Hose at Full Blast
Because your Jet Surge utilizes your water pressure, it is important to turn your water on high.
3. Power Wash!
Now you will be able to press the lever and power wash!
So easy right? Hope this helps! If you need any assistance, don’t hesitate to reach out again!
Best,
Brooklyn Chase | Customer Service Representative
Jet Surge
JS03 - How much does it cost?
Hi {Customer first name}!
Thanks for reaching out and for sharing an interest in purchasing our Jet Surge power washer! The cost would vary depending on the deal you choose to purchase however, we are having a 50% off discount promo right now so the price starts at $39.95 (already discounted).
Should you wish to view our complete product listings or purchase one, you may do so by visiting our website: https://thejetsurge.com/jet/checkout.php?
Let me know if there’s anything else I can assist you with!
Best,
Brooklyn Chase | Customer Service Representative
Jet Surge
JS04 - Return Inquiry (1st Touch)
Hi {Customer first name},
Thank you for reaching out and for bringing this to our attention. I am sorry that you’re disappointed with the Jet Surge power washer. Would you mind telling me what specific problems you have encountered? It would be great if you could send me a video as I would like to help in any way I can and pass along your suggestions to our team, but I need just a bit more information first.
When you purchase a product and it doesn't meet your expectations, it can be frustrating. I'm hoping we can resolve this for you.
Hope to hear from you soon!
Best,
Brooklyn Chase | Customer Service Representative
Jet Surge
JS05 - Return Inquiry (2nd Touch)
Hi {Customer first name},
Thanks for reaching out and for providing the video. Once again we apologize if the product you received did not work or was defective. I understand you’d still like to return your Jet Surge power washer in exchange for a refund, unfortunately, we are currently not accepting any returns at the moment.
We’re more than happy to process a reshipment for you though! Let me know if this is okay with you so I can go ahead and process it right away.
Hope to hear from you soon!
Best,
Brooklyn Chase | Customer Service Representative
Jet Surge
JS06 - Product not working/ineffective (request more details)
Hi {Customer first name},
Thanks for reaching out! Sorry to hear you’re disappointed with our Jet Surge power washer. Would you mind telling me what specific problems you have encountered? It would be great if you could send me a video as I would like to help in any way I can, but I need just a bit more information first.
When you purchase a product and it doesn't meet your expectations, it can be frustrating. I'm hoping we can resolve this for you. If not, I will be happy to process a reshipment for you.
Looking forward to hearing for you again!
Best,
Brooklyn Chase | Customer Service Representative
Jet Surge
JS07 - Product not working working/ineffective (Refund)
Hi {Customer first name},
Thanks for reaching out! We’re sorry to hear that you’re not satisfied with our product and/or the product is not working the way it's supposed to.
We do stand by our guarantee policy and take pride in our excellent customer service. We've gone ahead and refunded you 50% of the cost for your Jet Surge minus the shipping fee. You should see the refund posted back to your account within 3-10 business days depending on your banking institution.
Let me know if there’s anything else I can assist you with!
Best,
Brooklyn Chase | Customer Service Representative
Jet Surge