ZSuite Troubleshooting & FAQs

Have questions or need help with enrolling in ZSuite? Find a tutorial for your troubleshooting problem. You may also find an answer to your question in our Frequently Asked Questions (FAQs)

Can I change my Unit or Project?

You can make changes to an enrollment in ZSuite only if it has NOT been made active yet. If your enrollment is Active, please contact your local 4-H office to make changes to Units or Projects.

What areas of an Active enrollment can families update?

Families can update the PERSONAL INFO section of an Active enrollment. This includes Preferred Name, Member/Volunteer Phone & email, demographic information (Gender, Ethnicity, Race & Place of Residence) grade, parent/legal guardian, military service, and household assistance information. Health information can also be updated by families, as can household and member profile information.

• Updating Household Account & Profile Information Help Page

• Updating Health History Information Help Page

What do I have to update in the Health History information?

When changes in health occur, families should update the Health History Information in the enrollment system. This may include changes in allergies, medications, conditions, or other emotional or behavioral conditions. Additionally, families may be requested to update the vaccination information before overnight events such as camps or excursions.

• Updating Health History Information Help Page

Why would I need to download and provide my own member health form?

A common reason a member would be asked to supply their health form would be to participate in 4-H activities in a county other than their primary county. Other reasons could include providing the form at the request of project or unit volunteers or county staff.

• Download Health Form Help Page

Can I do a paper enrollment instead of ZSuite?

Yes, we have paper enrollment packets for people who have limited internet access, or need information in Spanish (ZSuite is not available in Spanish at this time). Please contact your county 4-H office to get a paper enrollment packet. The paper enrollment forms in English and Spanish mirror the fields and information required in ZSuite. 

If you use the paper enrollment packet, please note the following changes to the enrollment process:

• For Youth Member enrollment, submit the following signed forms with your enrollment fee. Please keep all other forms in the enrollment packet for your reference.

  1. 4-H Youth Member Enrollment Form with signatures

  2. Youth Treatment Authorization/Medical Release & Health History Form

  3. Parent/Legal Guardian Consent for 4-H Online Evaluation and Research Surveys (if member 4-H age is 9 or older)

  4. Waiver of Liability, Assumption of Risk, and Indemnity Agreement

  5. Enrollment Acknowledgement

• For Adult Volunteer enrollment, submit the following signed forms with your enrollment fee. Please keep all other forms in the enrollment packet for your reference.

  1. 4-H Adult Volunteer Application Form with signatures

  2. Waiver of Liability, Assumption of Risk, and Indemnity Agreement

  3. Enrollment Acknowledgement

  4. Confidential Self-Disclosure must be placed in a sealed and signed envelope and given to your local county 4-H office. 

• Your County 4-H staff person will use the submitted enrollment forms to create a Household profile in ZSuite and enroll Youth Members and Adult Volunteers. 

Enrollments remain Pending until the county 4-H staff confirms the receipt of signed enrollment forms and enrollment fees and that Adult Volunteers pass security screening and complete required courses. (See the Active Status section on the enrollment homepage).

• If you have an email address, you will receive an email from ZSuite once your paper enrollment is approved and made Active. If not, you will receive a letter at the home address provided. Please contact your county 4-H office for any questions regarding paper enrollment status.