Wizards

TAP Wizards are responsible for various key tasks, including:

• Creation of new client files

• Processing policy changes including new policies, increases, decreases, and cancellations

• Handling client anniversary & arrears procedures

• Managing client correspondence, file notes, and important emails

• Updating client contact details

• Conducting audits and cleaning for data integrity

These steps ensure efficient workflow and data integrity management by your TAP Wizards.

EMAILS & DOCUMENTS

• All emails exchanged between the adviser, provider, and client will be logged as notes in the client's CRM file. Any relevant documentation attached to these communications will also be uploaded to the client's file.

• For changes in address or contact details, once confirmed by the Wizards, updates will be promptly made to the client's information in the CRM.

• Advisers can submit new lead information, even if it includes minimal details like phone numbers and full names, to initiate the creation of the client's file. This ensures that notes can be consistently added to the CRM throughout the entire advice process, with ongoing updates and organization as applications progress.

• Wizards are responsible for maintaining CRM data, including adding, editing, and closing off covers as necessary.

ANNIVERSARY LETTERS

The Wizards receive the anniversary letter or check the hub to update the latest anniversary if not received via email from the provider. They also verify and update client details (such as addresses and all insured lives) within the CRM, ensuring all policy owners are correctly linked under the client's file. 

• Review and update the life & risk policy, confirming the accuracy of policy owners, products, API and anniversary dates. 

• Update any changes such as increase, reductions, alterations, or cancellations since the policy's initial entry.

• Upon completion, relevant documents are uploaded and a note is added to the CRM.

APPLICATION

• The Wizards receive the application. If the client file doesn't already exist in the system, it is created.

• If the client file already exists, the Wizards update it based on the information provided in the application.

• Documents are uploaded and notes are recorded in the CRM. 

• A Life & Risk (L&R) tab is established based on the quote provided with the application, set up initially as a pending application.

• Through the forwarding system, application details from the provider are received, and the status and notes are continually updated throughout the underwriting process.

CANCELLATIONS, REDUCTIONS & ALTERATIONS

• The adviser provides the Wizards with the reduction quote, letter, new schedule, or cancellation letter, along with confirmation from the provider. 

• The Wizards update the LIfe & Risk (L&R) section of the client's file accordingly, making adjustments to API and recording the dates of these changes. 

• If it's cancellation, they process it in the CRM and mark the cancellation date.

• Documents are uploaded, and notes are added accordingly.

CHANGE OF SERVICING ADVISER

• The Adviser informs the wizards about any change in servicing adviser requests ( such as when a new policy is taken over by the adviser).

• Wizards then update the CRM to ensure the client list is up to date & accurate.