Mortgage Operations team
Mortgage Operations team
You can contact our Mortgage Operations team via email at mortgageoperations@westpac.co.nz or phone 0800 400 655 for help with:
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New deals
Loan conditions
Acceptances
Prepayment quotes
Release of security
Decline challenges
General enquiries relating to pricing
Customer account details
Fixed rate rollovers
Auckland
Tania Ropati
Email: tania.ropati@westpac.co.nz
Phone: 027 694 3558
Auckland & Northland
Steph Leeson
Email: steph.leeson@westpac.co.nz
Phone: 027 652 8781
Wellington, Hawkes Bay - Tairāwhiti, Whanganui-Manawatu & Taranaki
Margaret Leau-Sulusi
Email: Margaret.leau-sulusi@westpac.co.nz
Phone: 027 430 8975
Auckland
Chen Wang
Email: Chen.wang@westpac.co.nz
Phone: 021 712 306
Waikato, Bay of Plenty & South Auckland
Petra Wensor
Email: petra.wensor@westpac.co.nz
Phone: 021 813 089
South Island
Nicky Skinner
Email: Nicky.skinner@westpac.co.nz
Phone: 021 714 573
Admin & Accreditation Manager
Lisa Peters
Email: Lisa.peters@westpac.co.nz
Phone: 021 716 563
National Manager – Third Party
Chris Poledniok
Email: chris.poledniok@westpac.co.nz
Phone: 021 712 545
Third Party Conduct Manager
Scot Bailey
Email: scot.bailey@westpac.co.nz
Phone: 027 297 5072
Commission & Clawback
Commission & Clawback
Commission
60 bps
20 bps
Full loan application
Full loan application- Monthly for the duration of the loan
Upfront not included for Interest only variations | Upfront daily*
Starts after 12 months, based on the average loan balance of the preceding calender month | Monthly for the duration of the loan
60 bps
20 bps
Top up
Top up - Trail begining at point of restructure
On loan increase amount | Upfront daily*
For loans >2 years old | Trail beginning at point of restructure
60bps
20 bps
Floating/Revolcing credit facility
Floating/Revolcing credit facility
If not fully drawn down within 12 months may be subject to clawback | Upfront paid on the full approved limit of the loan
Starts after 12 months, based on the average loan balance of the preceding calender month | Starts after 12 months, based on the average loan balance of the preceding calender month. Monthly for the duration of the loan
20bps
20bps
Restructure or Fixed Rate
Rollover on an Existing Loan
For loans >2 years old and includes exisitng loans under the same base and branch number | Trail beginning at point of Restructure or Fixed Rate Roll Over
For loans >2 years old and includes exisitng loans under the same base and branch number | Trail beginning at point of Restructure or Fixed Rate Roll Over
50bps
50bps
Business Lending
Business Lending
On settlement amount | Upfront daily
Upfront daily | "Commission exclusions for Business Lending:
Business Revolve Facilities
Agri Business
Property Finance Unit"
Clawback
100%
50%
0-15 months
16-26 months
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