Key Lender Contacts

For administrative requests such as LEM reviews, refix reviews or loan security alterations:

ASB Home Loan admin request - ASBbrokersupporthub@asb.co.nz

Business Development Managers

Small Business Hub

Contact information for AIA and NZHL accredited advisers

For inquiries relating to lending policies and ongoing customer inquiries, call the lending helpline on: 0800 920 920.

In October 2023 ASB combined ASB Third Party Banking and Adviser Home Loans (AIA GO Home Loans and NZHL) to create Third Party Distribution. From Wednesday 17 April, ASB have changed their email address for all our communications to thirdpartydistribution@asb.co.nz.

For administrative requests such as LEM reviews, refix reviews or loan security alterations:

AIA GO Home Loans admin requests - gohomeloans@asb.co.nz

NZHL admin requests - nzhomeloans@asb.co.nz 

Commission & Clawback

Commission & Clawback from 30th Sep '25

• When a repayment to a loan is made, ASB look at the amount being repaid and the commission that was paid on that amount originally, then depending on the length of time from the original advance date to the date the repayment was made, ASB use the table above to determine the amount to clawback.

• If the amount is less than $100, ASB will ignore the clawback