Rework or Pricing Requests 

Email: partnerships.rework@kiwibank.co.nz

Trail | Trail commission is a monthly payment for an adviser providing trail services to their existing customers in respect of their Kiwibank home loan.
Trail services include all advice and assistance usually provided to customers in relation to:

• Fixed rate rollovers and refixes

• Early repayment

• Restructures

• Loan renegotiations

• Change of borrower

• Security swaps

• Partial or full discharges

• Any other service requested by the customer, including guarantors.

Trail commission commences from the end of the first full month after the loan has settled and is then paid monthly in arrears.
Trail commission is calculated on the total drawn amount outstanding on the last business day of the month.
Trail isn’t payable if the customer is in arrears with their loan repayments (unless there is an agreed payment deferral). Once the loan is back in order, trail is re- started from that point.
If an adviser leaves their aggregator, they’ll likely no longer receive trail (unless they move to another aggregator that Kiwibank deals with and take the customer with them)