KiwiSaver Online Advice Tool (KOAT)

KiwiSaver Online Advice Process

Online advice process enables you to start and end your advice process within the CRM.
Document template and email templates are available for you to work on as you move along the process.
To maximize this tool, it's highly recommended to put all the notes and activities related to this advice within the Client File.

Advice Stages:
- - KS Review Meeting - Date that the KiwiSaver discussion was completed (and Class Advice was given)
  - Application Submitted - Date that the Application was submitted to the KiwiSaver Provider
  - Advice Summary Presented -
  - Transfer Complete-
Advice Documents:
- - Disclosure Document
  - Scope of Service
  - Declaration
  - KiwiSaver Information
  - Risk Profile Review
  - Advice Summary
End Process Questions:
- Incomplete
  - Why was the advice process stopped?
  - Details
  - Contact in the future for another review?
    - If yes, confirm the date
    - If no, why?
- Complete
  - Was the full advice process completed?
    - If no, add details
  - There are Advice documents missing. Please upload missing documents or provide details as to why
    - Details
  - Any other details to note?

KiwiSaver Offline Advice Process

Advice Stages:
- - Class Advice - Date that the KiwiSaver discussion was completed (and Class Advice was given)
  - Application Submitted - Date that the Application was submitted to the KiwiSaver Provider
  - Transfer Complete - Date that the KiwiSaver Provider confirms the client's transfer or new application has been processed
Advice Documents:
- - PIA & Declaration - Personal Information Authority & Declaration Form
  - Investor Confirmation - Investor Confirmation Form or Non-Personalised Advice Form
End Process Questions:
- Incomplete
  - Why was the advice process stopped?
  - Details
  - Contact in the future for another review?
    - If yes, confirm the date
    - If no, why?
- Complete
  - Was the full advice process completed?
    - If no, add details
  - There are Advice documents missing. Please upload missing documents or provide details as to why
    - Details
  - Any other details to note?

Creating an Online Advice Process

Create the Advice Process as per usual within the Client File. Go to 'Advice Process' tab and click the '+' sign to create.

A popup will show and you will be able to select 'KiwiSaver Advice'. Make sure the Clients involved in this advice is correct.
Select 'Online' / 'Offline'.

Click 'Add New'

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