TAP’s CRM provides comprehensive tools to help you manage users, capture goals and track Professional Development (PD) activities for yourself and your team. Here we will cover off:
Embedded Files
Accessing your User Details and PD Tracking:
Go to the drop-down menu in the top-right corner of your CRM screen.
Select 'User Details'.
You can navigate the different sections using the menu along the top of the page.
This area includes advanced user management features, such as the ability to:
Upload adviser documents (e.g., qualifications, PI certificates, contracts).
Maintain accurate records for compliance and reference.
Keep important documentation securely stored within the CRM.
User Details
User Details
This section captures important adviser details, such as your FSP Number, and allows you to upload key personal documents. Examples include:
New Zealand Certificate in Financial Services (Level 5)
Other relevant qualifications or certifications
Keeping this information up to date ensures compliance and makes it easy to access essential records when required.
Goals
Goals
The Goals section powers the reporting widgets on your main dashboard.
Use the Edit button to set or update goals for the relevant services.
These targets flow through to your dashboard widgets, allowing you to track progress against your business objectives in real time
Personal Development Tracking
Personal Development Tracking
Under the Financial Services Legislation Amendment Act 2019, financial advisers are required to meet standards of competence, knowledge, and skill. This means it’s essential to:
Have a structured plan in place for ongoing PD.
Track your progress.
Report on the work you’ve completed.
For Business Owners and Adviser Managers, CPD requirements can also be uploaded for team members. Progress can then be monitored through a dedicated dashboard, giving you better visibility and efficiency compared to managing this manually.
Use the buttons on the right-hand side to record upcoming or completed activities.
When logging a completed activity, fill in the form and upload any supporting documents, such as certificates.
Your PD Dashboard will automatically update as activities are added, giving you a clear view of your progress.
Team Management
Team Management
(For Business Owners and Adviser Managers)
As a Business Owner or Adviser Manager, you can view and set PD targets for your team.
From your Dashboard, select 'Manage Users'
Click on PD Management.
Review existing PD targets or set new ones for your advisers.
Follow the prompts to create PD, upload, assign, track and manage the progress.
This helps track progress and ensures your team is meeting ongoing professional development requirements.
All advisers are encouraged to continuously grow their knowledge and strengthen their ability to deliver the best possible outcomes for clients.
Providing evidence of your CPD activities is not only considered best practice, but it will also be required during an audit.
Additionally, your CPD progress will be monitored and included in the quarterly governance reporting provided to businesses on the Compliance Subscription.
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