Zoom is a video-conferencing tool used by Smith for meetings, including course instruction.

Login at https://smith.zoom.us

Remember to keep your Zoom app up to date! Some features, such as being able to participate in breakout rooms, will not work properly if your app is out of date. See Updating the Zoom Desktop App for more.

Frequently Asked Questions

How do I sign in to Zoom?

There are two easy ways to sign in to your Zoom account. 1) Web browser: Go to https://smith.zoom.us, then select Sign in (you may be prompted to authenticate with your Smith credentials). OR 2) Zoom app: select Sign In. In the pop-up window, either select Sign In with SSO or Sign In with Google. For SSO, enter smith as the company domain, select Continue, then proceed with entering your Smith username and password. For Sign In with Google, select your smith.edu account if prompted.

Do students need to request a Smith Zoom account?

No. Currently enrolled students are already set up as part of Smith’s campus-wide license for Zoom. They just need to log in to Zoom following the regular process outlined above.

How do I know if my Zoom app is updated?

When you log in to the Zoom app, you’ll see a message if an update is available. We recommend you update your app whenever a new version is released. This will help ensure you are using the most secure version of Zoom.

How do I add my pronouns so they show in a Zoom meeting?

To add your pronouns when you’re in an individual Zoom session, select the participant list function, select your name, and then select “rename.” To add your pronouns to your name and have it show up in all future meetings, go to your profile in the web interface (by logging into https://smith.zoom.us) and add your pronouns to the end of your last name. For more information on the importance of pronouns, please visit the OEI pronoun page: https://www.smith.edu/about-smith/equity-inclusion/gender-identity/pronouns.

How do I make sure only the people I invite are able to join my Zoom?

See the instructions above on Securing Your Zoom Meeting for several options to restrict access.

How do I stop my audio from dropping or my video from freezing during a meeting?

Video and audio glitches are most frequently related to network connectivity. If possible, try moving closer to your WiFi router. You can also try minimizing the video window, or turning video off and just using audio. For more information on WiFi connectivity issues, you can read this article from Zoom’s Help Center: https://support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues.

Can I use my computer and tablet at the same time while I'm teaching via Zoom?

If you are teaching on campus and plan to use your tablet to draw, annotate or for other purposes, it is recommended that you join the Zoom meeting individually from your computer and also from your tablet. Zoom allows you to connect one computer, one tablet and one phone simultaneously to a meeting from the same user account. The same guidance of joining each device separately applies to students who would like to use both their computer and tablet as part of a class. If you are using pre-assigned breakout rooms in Zoom, both the student's computer and tablet will be automatically assigned to the desired breakout room, as long as they are signed in to the same account.

When will my Zoom recording be ready to share?

Most recordings are ready within an hour after the meeting ends. The longer a meeting is, the longer the recording takes to process. It may take longer, sometimes as long as two to three days, to get the accompanying transcript processed.

How do I turn off the "password required" setting for Zoom recordings?

Sign in to your Zoom account at https://smith.zoom.us. From the menu on the left, select Settings. Select Recording at the top of the page; scroll down to Require password to access shared cloud recordings and slide the button to the left to turn off the setting. This will disable the password requirement for all of your Zoom recordings.

Does Zoom assert intellectual property ownership of cloud recordings?

No, this is not true. Zoom does not have any intellectual property rights to any recordings made using their software, whether you use the the cloud recording option (recommended) or local storage.

How do I ensure the privacy of my Zoom recordings?

The easiest approach is to post your Zoom recording links into your private course Moodle site or Google folder. Inform your students that sharing recordings without explicit permission of the instructor is a violation of the undergraduate honor code.