Passwords
Contact Information for Forgotten Passwords
The Forgotten Password service uses your contact information in Workday to help reset your password. Make sure you have a personal cell phone OR a non-Smith email address listed in Workday. If you only have your Smith email address, you won’t be able to use email as a contact method if you forget your Smith account password.
Employees: visit the Help Article: Change My Home Contact Information to review and update your personal contact information as necessary.
Students: visit the Help Article: Update Home Address and Contact Information (Students) to review and update your personal contact information as necessary.
Change Your Password
If your password is compromised, you can change it at any time. Select the button below. Enter your current username and password and then follow the prompts to update your password.
If you forget your password, you can reset it at any time. Select the button below. Enter your Smith username and select Search. Answer the security questions to verify your identity, then select your method (email or SMS) to receive your security code. Enter the code and continue. Enter your new password.
Need help? Contact ITS User Support at ithelp@smith.edu or at 413-585-4487.
Password Security
Do Not Include:
Four digit years (birthdays, anniversaries, famous events)
The word "password" or any variations (pass, p@$$w0rd)
Sports references (player/team names, club/fan names)
Names (pets, spouses, children, celebrities)
Personal information (your name, nickname, email address, home address, phone number)
Keyboard sequences (qwerty, asdfg, 123456789)
Good Passwords Include:
An English uppercase character (A-Z)
An English lowercase character (a-z)
A number (0-9)
A symbol or special character (!, #, or %)
For Example:
Start with a word you'll remember:
Nanotechnology
Then modify it with special characters, numbers, and mixed capitalization.
N4n0-T3ch&n0l0Gy
Better Passwords Include:
Passphrases. Passphrases are longer and more complex than passwords. They are easier to remember, but more difficult to guess.
An English uppercase character (A-Z)
An English lowercase character (a-z)
A number (0-9)
A symbol or special character (!, #, or %)
For Example:
Choose a phrase you can remember and reduce it to the first letters of each word, working in some numbers, capitalization, and punctuation.
Cherry blossoms look best in early morning light; don't you think?
Cblbieml;dyt?
You can also pick 4-6 random letters and then make a phrase out of them, adding in numbers and special characters.
MRSTID
49MercuryRosesSpiralTogetherInDaylight!
Don't Reuse Your Passwords!
It's tempting, but reusing passwords - even long, complicated ones - puts your information at risk. If one account gets compromised, all your accounts are compromised. Keep your information safe and use a unique password for every account.