New to Smith
Welcome to Smith! The following guidance will help you get your technology needs underway during your first few days.
Information Technology Services (ITS) Locations
ITS User Support Center - Seeley Hall B8
OneCard services, Smith account assistance, DUO support, equipment repair drop-off, computer support, and troubleshooting
Central Service Point - Neilson Library, ground floor, Central Hall
Check out technology and media production equipment; technology and software guidance
IT Services (ITS) - Stoddard Hall at 23 Elm St, Northampton MA 01063.
Office of the CIO, Smith College Computer Store
Smith ID (OneCard)
Your OneCard is proof that you are a part of the Smith community. It allows you to access several things on campus, including printers, library services, dining services, and certain buildings (like the gym and tennis courts).
To get your OneCard, submit your photo online, then email ithelp@smith.edu to set up an appointment. Make sure your photo meets Smith OneCard requirements.
If you need to replace your OneCard, please email ithelp@smith.edu to request a new card and set up an appointment to pick it up.
Duo Two-Factor Authentication
Smith uses Duo Two-Factor Authentication to add an additional layer of security to Smith accounts. All Smith staff, faculty, and students are required to set up a Duo account.
Please visit the Duo Two Factor Authentication page for information on setting up your account.
Computers and Other Technology Setup
Most offices come with a standard setup (desktop computer, keyboard, mouse). You should work with your manager, supervisor, or department to identify any additional technology needs you may have.
Individual departments are responsible for purchasing technology outside of the standard setup. Email cstore@smith.edu or ithelp@smith.edu for assistance with technology recommendations and ordering.
Network Connectivity
Smith supports both wired and wireless connections to the Smith network. Under normal operating conditions, the Connect2Smith wireless network provides convenient wireless access and is the recommended network.
Wireless Access (Wi-Fi)
Navigate to the Wi-Fi settings on your device.
Select the Connect2Smith wireless network for guest and the Smith community.
When prompted for a password, enter: sophiasmith
Eduroam is a useful wireless network if you anticipate traveling to other institutions and want to securely connect to their eduroam network with no extra steps. Learn how to set up and connect your device(s) by following the instructions on the TARA website.
Important eduroam change: If you had eduroam set up on your computer or personal devices and have not connected to eduroam since June 2020, you will need to remove/forget the old eduroam connection before it will work again. Please visit the eduroam page of the TARA website for instructions.
Wired Access (Ethernet)
Many offices across campus have ethernet connections. If you are new to Smith and think you need an existing wired connection in your office activated or need an additional one, please email ithelp@smith.edu.
If you ever disconnect and reconnect the Ethernet cable in your office, remember to always use the top or left jack (plug-in port) on the wall, depending on how the jacks are oriented.
If you have the new VoIP phone, please read the section below about the new telephones below before connecting your Ethernet.
Computer Operating Systems and Updates
While it may seem like a simple thing to do, please do not automatically update Smith-owned devices to new operating systems as soon as the update releases. ITS runs security tests on all new operating systems after their release and will make an announcement when it is secure to update.
macOS current operating system: macOS Ventura
Select the Apple logo from the top left corner of the desktop, then select System Preferences...
Select Software Update.
If security updates are available, select More info... under “Another update is available”.
Verify available security updates are checked and then select Install Now to start the update. The computer will need to restart after downloading and installing.
Windows current operating system: Windows 11
Select the Windows icon from the bottom left corner of the desktop. Select Settings. This will open a new window.
Select Update & Security. This will open the Windows Update screen.
Select Download and install next to any pending updates. If the latest security update isn’t listed, select Check for updates to see if there are new ones available.
Windows will install the updates and prompt you to restart the computer, if necessary. After restarting, repeat the process above until there are no more important updates to install.
Printing
Install Follow-Me Printers on Your Computer
Follow-Me printers (also referred to as print queues or virtual printers) are a convenient and secure way to print when on campus.
macOS:
Open Finder and open the Applications Folder. Navigate to the Smith College Self Service application.
Open Smith College Self Service and select FollowMe Printers from the list of categories on the left.
Select the FollowMe-MFD Virtual Queue, then select Install.
Windows:
Note: If you are using a Smith-owned Dell computer, the Follow-Me printer should already be installed. Follow these instructions if you are reinstalling.
From the Windows taskbar, select the Search Windows icon. In the search field type \\pcps1 then press Enter.
From the list, double-click FollowMe-MFD. Wait for the driver and printer installation to complete. Do NOT click multiple times; it may take a few minutes for the installer pop-up window to appear.
A print queue window will display once the install is completed, and the printer will show up as an option the next time you print.
Printing Using Follow-Me Print
Select File > Print within the application you are using.
Change the destination to FollowMe-MFD, then select print.
To release your print job, go to any Xerox MFD and log in by tapping/swiping your OneCard, entering your Smith ID number, or entering your Smith username and password.
Any jobs you have in the queue will appear on the display.
You can choose a single job to print or all pending jobs. Your document(s) will stay in the FollowMe-MFD queue for up to 72 hours.
Printing Issues
If you are having issues printing, we recommend first removing and then reinstalling any printers that are not working. Instructions for macOS and Windows users are below.
If the issue appears to be related to toner, notify the administrative or purchasing coordinator.
Note: Before ordering toner, please have the administrative or purchasing coordinator check with CBS to see if a shipment is already on the way. For urgent toner requests, email ithelp@smith.edu.
Remove Printers Installed on Your Computer
macOS:
Open System Preferences and select Printers & Scanners.
Select the printer from the list and then select the minus icon (-) below the list of printers.
Select Delete Printer to confirm.
Windows:
Select the Windows icon from the lower left desktop and then select Settings.
Select Devices, then Printers & scanners.
To remove a printer, select the printer from the list and select Remove device.
Telephones
Your office will be equipped with an Avaya telephone. We recommend watching the Avaya Telephone Overview instructional video, which reviews the features and functions of the campus telephones.
You will need to set up your voicemail. Please see Using the Avaya Voicemail Messaging System on the TARA website for detailed instructions.
You can also access your work phone from a mobile device through the Avaya Workplace Mobile App. The app allows you to place and receive calls on your personal device using your campus extension.
