Overview

Keeping your Zoom desktop app updated is key to ensuring you have a smooth user experience when participating in Zoom meetings. You can update Zoom automatically (highly recommended), or you can update manually.

Automatically Update the Zoom Desktop App

1. Open the Zoom app on your computer. If you are not already logged into the Zoom app with your Smith account, please see page two of How to Sign In to Zoom.

   • • Pro Tip: pin the app to your dock (Mac) or taskbar (Windows) so it is easily accessible for day-to-day use.

2. Select the gear icon in the top right corner under your initials/profile picture to open your settings menu.

3. Under General, check the box for Automatically keep Zoom desktop client up to date. A drop-down menu will appear after you check this box. Leave the Update Channel set to Slow for the best experience.

Manually Update the Zoom Desktop App

1. Open the Zoom app on your computer. If you are not already logged into the Zoom app with your Smith account, please see page two of How to Sign In to Zoom.

   1. • Pro Tip: pin the app to your dock (Mac) or taskbar (Windows) so it is easily accessible for day-to-day use.

2. Select your profile picture/initials to display your account settings menu.

3. Select Check for Updates at the bottom of your account settings menu.

4. You will either get a screen that says You are up to date, or a screen that says Update Available. If you are up to date, select Done. If there is an update available, select Update.

5. Select Install. Follow the prompts on your computer to install the update.

Troubleshooting

Sometimes updating requires uninstalling the older Zoom version and installing the newest version. This can happen when trying to update using Windows or older machines, or when trying to update very outdated versions of Zoom. Instructions for various operating systems are outlined below. If you are still experiencing difficulties after installing the app, please submit a Help Ticket.

Mac:

1. Locate the Zoom app in Finder.

2. Drag the app to the Trash, or right-click the app and choose Move to Trash.

   1. If you're asked for a username and password, enter the credentials of an administrator account on your Mac. This is probably the same information you use to log in to your Mac.

3. To delete the app, right-click the Trash icon and select Empty Trash.

4. Go to zoom.us/downloads and select the download button under Zoom Client for Meetings to reinstall the app on your computer.

Windows:

1. To uninstall the Zoom application on Windows 10, select Start and look for the Zoom app in the list shown.

2. Press and hold (or right-click) on the app, then select Uninstall.

3. Go to zoom.us/downloads and select the download button under Zoom Client for Meetings to reinstall the app on your computer.

Android:

1. Tap and hold the Zoom app icon until you see App Info.

2. Select App Info, then select Uninstall.

3. Open the Google Play Store, search for “Zoom”, then download the app.

iOS:

1. Tap and hold the Zoom app icon to open the edit options.

2. Select Remove App.

3. Select Delete App.

4. Open the App Store, search for “Zoom”, and download ZOOM Cloud Meetings.