Moodle FAQ
Frequently Asked Questions
How do I login to Moodle?
Go to https://moodle.smith.edu and use your Smith NetID to log in. You will be asked to confirm your login using Duo Two-Factor Authentication.
See also: Logging In and Finding Your Course
If you’ve forgotten your password, review the instructions for resetting your password, or contact ITS User Support at 413-585-4487 or at ithelp@smith.edu.
Why can't I see some of my courses?
Students:
If it’s before the start of the academic term, students are not added to upcoming Moodle courses until about one week before the start of classes.
You may not be enrolled in the course. If you recently added the course, it may take up to 24 hours for your Moodle enrollment to be updated by the course registration system.
Your professor may not be using Moodle or they may have not yet made their site available to students.
Faculty:
You may not be listed as the instructor of record. Contact your department’s scheduling representative.
If your students mention that they cannot access a course you’re teaching, it’s possible that you need to change the visibility of your Moodle course.
Which classes are using Moodle?
Moodle courses get created automatically for all courses each semester. It’s at the discretion of the instructor whether they use Moodle for their courses. Check with your instructor at the beginning of the semester about whether you class will be using Moodle.
I’ve just added a class that uses Moodle; how long before I have access to it?
If you recently added the course, it may take up to 24 hours for your Moodle enrollment to be updated by the course registration system.
How do I find my courses?
After you login to Moodle, you will be taken to your Dashboard page where you will find your recently accessed courses. If you want to see all of your courses, go to the top navigation bar and select My courses. See also: Logging In and Finding Your Course.
How do I add my profile picture?
Profile pictures in Moodle are optional and can be changed by editing your profile.
Login to Moodle, then to the upper right, select your user icon and then choose Profile. Your Profile page will open.
Under User details, select Edit profile.
Scroll down to the section, User picture, then upload your profile image. Scroll to the bottom of the page and select, Update profile.
Can I update my name and email address?
No, you cannot update your name email address through Moodle because it’s using your information recorded in Workday. In order to make changes to your preferred name, review how to Check and/or Update Your Name in Workday.
Where can I get help?
Visit the Moodle Help page that is part of the Digital Support Site to find additional help articles, videos, and instructions for Moodle at Smith College.
If you have additional questions, you can submit a help request by selecting Request Help at the top of this page. You can also contact ITS User Support at 413-585-4487 or at ithelp@smith.edu.