Other Options...

The Ticket Office needs a documented statement from Season account holder confirming the transfer of season tickets By: Fax, Email, Mail, In Person. No Seats transfers should be made over the phone

• Make a note of the Season ticket day, time, and seating location to be transferred. Release the ticket(s) from the current account

• Next in Contact Management - Add Memo and detailed notes in the Comments area explaining the transfer

• For the patron who will take ownership of the season ticket(s); search for their account 

*If necessary - Create a new account for the patron who will now be the account holder for the season tickets

Make sure contact info is current: Name - Address - Phone Number - Email Address

• Reserve or Checkout season tickets to new account holder's account

• In Contact Management - Add Memo and detailed notes in the Comments area explaining the transfer.

• Exceptions to seat transfer protocol must be approved by a manager.

• Mark form as an RNT (Not Renewing)

• Label Form: First Name, Last Name, Date

• Add Memo: Quick Fill: CA4: Cancel Season - In person, Mail or Phone

*Include notes in the Comments field if neccessary 

• Tickets will be Released by management at a later date

• Label Form: First Name, Last Name, Date

• Check to see if Patron has an account in our ticketing system. If not create an account.

• Write account number on the form.   

• Search for appropriate season date & time according to the Patron's New Subscriber form. 

• Reserve seats - File in "New Subscribers" basket 

• When it's time to process New Subscriber forms - Payoff season once seats are confirmed.