OPTION 2 RENEWALS (seating change, same day & time)

LABELING THE RENEWAL FORM

• Top left: Write LAST NAME, FIRST NAME

• Top right: Write the number 2 (for renewal type) and circle it; Write the DATE

• Account Info: Verify/Update account info as needed

• Verify Seats: Make sure the seats on the form match the seats in the account

• Highlight: Any unique instructions or requests on the form. 

ADD MEMO

• Add Memo: Navigation Bar > Contact Management > Memos Tab

  • • Click Add Memo button (lower right corner of page)

    • Quick Fill: Select renewal option that includes how the renewal was received. 

    • Add notes in the Comments area if necessary.  

    • Click Apply to save or OK to save and close out of the Memo window. 

PROCESSING RN2s

• Search Season by Patron's account number. 

• Season tickets are in the "Reserved Seats" tab. (Navigation Bar > Seats > Reserved Seats Tab)

• Check Questions tab for patrons who filled out renewal online to see seat renewal requests. 

(Navigation Bar > Contact Management > Questions Tab)

• Click on the Seat Map (ISM) to view seating availability.

• Seats can be moved between 5 to 7 rows forward from where they're currently located.

• Reserve similar or better seats if available. 

• Make sure original seats and new seats are reserved in the account. (Reserved Seats Tab) 

*Add seats to the existing season order if keeping same seats + ADDITIONALS.

• New seats can be held for 2 business days, then released if not confirmed. Refer to "Calling Patrons" section below. 

CALLING PATRONS

• Call each patron to go over seating options/requests. 

• Confirm seats if patron is reached. 

• Leave a voice message when necessary. 

• When final season seats are confirmed, delete seats that are no longer needed within order. (Reserved Seats Tab)

• Pay off the order (when we start paying off Option 2 Renewals)