Working Shows

When working an event,  your top priority should be the show that you are there to work . Normally, the box office is open from 10:30 a.m. to 5:30 p.m., Monday through Friday, for general sales.

That being said,  you may sell tickets to a future event if it is not too close to showtime . Use standard ticketing practice (create a complete account, etc.) if this exception is made.

A good rule of thumb is to  stop doing general sales 30 minutes before showtime , but use your best judgment to ensure everything goes smoothly for the show you are there to work.

Generally speaking, exchanges should be done during normal business hours (10:30 a.m. to 5:30 p.m., Monday through Friday).

That being said,  you may do a Seat Upgrade if time permits  and the order was placed through our office or online. 

The same rule of thumb for general sales applies to seat upgrades: In most cases,  stop offering seat upgrades 30 minutes before showtime .

If you are on the clock, you should be logged in to a phone and available to take phone calls. This is mostly in an informational capacity (directions, general information, etc.), as our policy is not to do general sales by phone after regular business hours.

If the patron is interested in purchasing for a performance that day, let them know that tickets are only available in person two hours prior to any show. If seating is limited and there is still plenty of time before the show starts, and you feel comfortable making the sale over the phone,  you may make an exception and sell them tickets . Use your best judgment. 

If a patron is interested in purchasing for a future performance, ask them to call back during normal business hours or go to www.TulsaPAC.com.

• Did they order through us? (TulsaPAC.com)

• Do they have a confirmation email they can bring up on their phone?

• Account/Order Number?

• Did the email come from us directly? 

• Have you double-checked the spelling of the name?

• Is it possible that the tickets are under another name?

• Try searching by their phone number or credit card number (last four digits will work) in the Advanced search mode. Keep in mind that if several user groups (Tulsa Opera, Tulsa Ballet, Theatre Tulsa) do not process credit cards through our system, and because of that, orders placed through them will not show up in our system. 

  • • TICKETMASTER ARCHTICS PRO-TIP: When doing an Advanced Criteria search in Find Acct, be sure to delete any extra fields (including the name fields at the top) while searching for, say, Credit Card or Credit Card Mask. 

• Do they have an exact seating location you can check using Manifest List? 

• Only issue comp tickets if approved by a company representative (check with Event Managers for a company representative).

Worst case scenario:  Offer to sell them new tickets and a manager will contact them the next day. Or contact a manager via cellular device. 

• Restart your computer

• If the computer is unresponsive, hold down the power button until it shuts off, and then turn back on

• Switch to the other ticketing station

• Contact Ticket Office Manager and let them know

 Tell patrons:  "I'm sorry but my computer is not currently working. I have let my manager know and we hope to fix the problem soon."

• Restart your computer

• Make sure the Internet is working

• Contact Ticket Office Manager, who will contact Ticketmaster 

 Tell patrons:  "I'm sorry but the ticketing software is not currently working. I have let my manager know and we hope to fix the problem soon."

• Ensure that the printer is able to print a test ticket by pressing the "Test" button on the side of the printer

• Restart your computer

• If you still have issues, switch to a different ticketing station (and let Ticket Office Manager know about the faulty printer)

Worst case scenario:  Sell tickets in Archtics and write lost ticket passes with the seat location; radio the House Manager to let them know

• If the Internet is down, we are at the mercy of the gods

• Contact Ticket Office Manager

• Radio House Manager and let them know

 Tell patrons:  “I’m sorry but the Internet is currently down and I am unable to sell tickets. I have let my manager know and we hope it’s back up soon.”