OPTION 1 RENEWALS (NO CHANGES)

LABELING THE RENEWAL FORM

• Top left: Write LAST NAME, FIRST NAME

• Top right: Write the number 1 (for renewal type) and circle it; Write the DATE

• Account Info: Verify/Update account info as needed

• Verify Seats: Make sure the seats on the form match the seats in the account

• Highlight: Any unique instructions or requests on the form. 

ADD MEMO

• Add Memo: Navigation Bar > Contact Management > Memos Tab

  • • Click Add Memo button (lower right corner of page)

    • Quick Fill: Select renewal option that includes how the renewal was received. 

    • Add notes in the Comments area if needed.  

    • Click Apply to save or OK to save and close out of the Memo window. 

PROCESSING RN1s

• Navigation Bar > Seats > Reserved Seats Tab

• Click Select All button to select seats

• Checkout

PAYMENT

• Pay off the order