OPTION 3 RENEWALS (day and/or time change)

LABELING THE RENEWAL FORM

• Top left: Write LAST NAME, FIRST NAME

• Top right: Write the number 3 (for renewal type) and circle it; Write the DATE

• Account Info: Verify/Update account info as needed

• Verify Seats: Make sure the seats on the form match the seats in the account

• Highlight: Any unique instructions or requests on the form. 

ADD MEMO

• Add Memo: Navigation Bar > Contact Management > Memos Tab

  • • Click Add Memo button (lower right corner of page)

    • Quick Fill: Select renewal option that includes how the renewal was received. 

    • Add notes in the Comments area if necessary.  

    • Click Apply to save or OK to save and close out of the Memo window.

PROCESSING RN3s

• Key Rules for RN3s: RN3s are processed after RN2s.  

• A patron's existing seats will be released without guarantee of similar seats or better.

• Seats are subject to whatever is available on different day/time desired.

• Search Season by Patron's order or account number. 

• If possible reserve comparable seats if available.

CALLING PATRONS

• Call each patron to go over seating options/requests. 

• Confirm seats if patron is reached. 

• Leave a voice message when necessary. 

• When final season seats are confirmed, delete seats that are no longer needed within order. 

PAYMENT

• Pay off the order (when we start paying off Option 3 renewals)