ICT Investigation

Official Statement

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Kenneth LongdonDear Sir, This is the publisher of MaGaZiNe yEtU reminding you that we would ...

Jul 27

Kenneth LongdonLoading...Jul 27

Reply |Kenneth Longdon to chris-obrien

show details Jul 27

Dear Sir,

This is the publisher of MaGaZiNe yEtU reminding you that we would enjoy having your official statement regarding the concerns of Mr. Hemphill and his experiences with the city public transportation system. Please be advised that the August issue will be printed soon and your statement is important to give the other side of the story we are covering. Thank you in advance for your cooperation and have a pleasant day sir.

Sincerely,

Mr. Longdon

publisher

kl

Reply Forward

Chris O'BrienMr. Longdon, I was notified of your presence at our facility today by a super...

Sep 13

Chris O'BrienLoading...Sep 13

Reply |Chris O'Brien to me

show details Sep 13

Mr. Longdon,

I was notified of your presence at our facility today by a supervisor that was returning from a bus switch. I looked through my e-mails intended for follow up and realized I had not responded to your inquiry and for that delay I want to sincerely apologize.

In response to the issues that you raised, we have addressed the situation with our ADA accessible entrance. The switch had been deactivated on the door closure when work was done in the entrance and we had forgotten to turn it back on. Maintenance responded after Curtis inquired about the door and pointed out the issue, resolving it right away.

Our complaint procedure usually involves recording our notes on a notepad and then transferring it to a complaint form so we can organize it once notes are finished being taken.

With regards to the securing of Mr. Hemphill's walker, our current policy calls for the passenger to secure their walker under the seat or next to them to make sure that the aisle is clear after sitting down after boarding the bus. Due to the lack of weight of the actual walker, we can not safely secure the walker in the same manner that we secure a person that utilizes a wheelchair. Once again, I apologize for the delay and you can feel free to contact me if you have any additional questions.

Chris O'Brien

From: Kenneth Longdon [magazineyetu@gmail.com]

Sent: Wednesday, July 27, 2011 1:38 PM

To: Chris O'Brien

Subject: Official Statement

- Show quoted text -

Dear Sir, This is the publisher of MaGaZiNe yEtU reminding you that we would enjoy having your official statement regarding the concerns of Mr. Hemphill and his experiences with the city public transportation system. Please be advised that the August issue will be printed soon and your statement is important to give the other side of the story we are covering. Thank you in advance for your cooperation and have a pleasant day sir. Sincerely, Mr. Longdonpublisher kl

Reply Forward

Kenneth LongdonOkay Mr. O'Brien, It is okay if I publish the text of your email today as you...

Sep 13

Kenneth LongdonLoading...Sep 13

Reply |Kenneth Longdon to Chris

show details Sep 13

Okay Mr. O'Brien,

It is okay if I publish the text of your email today as your official response to the complaint by Leon? I will just leave it as you wrote it word for word and I will state that this is your official reply. I believe this will close your side of this news story. If not then let me know if there is anything else you would like our readers to know. Please remember I want to give you a full voice in this just as much as the passenger on your buses. Thanks for your reply and have a pleasant day.

Sincerely,

Mr. Longdon

publisher

kl

- Show quoted text -

On Tue, Sep 13, 2011 at 5:21 PM, Chris O'Brien <Chris-OBrien@iowa-city.org> wrote:

Mr. Longdon,

I was notified of your presence at our facility today by a supervisor that was returning from a bus switch. I looked through my e-mails intended for follow up and realized I had not responded to your inquiry and for that delay I want to sincerely apologize.

In response to the issues that you raised, we have addressed the situation with our ADA accessible entrance. The switch had been deactivated on the door closure when work was done in the entrance and we had forgotten to turn it back on. Maintenance responded after Curtis inquired about the door and pointed out the issue, resolving it right away.

Our complaint procedure usually involves recording our notes on a notepad and then transferring it to a complaint form so we can organize it once notes are finished being taken.

With regards to the securing of Mr. Hemphill's walker, our current policy calls for the passenger to secure their walker under the seat or next to them to make sure that the aisle is clear after sitting down after boarding the bus. Due to the lack of weight of the actual walker, we can not safely secure the walker in the same manner that we secure a person that utilizes a wheelchair. Once again, I apologize for the delay and you can feel free to contact me if you have any additional questions.

Chris O'Brien

From: Kenneth Longdon [magazineyetu@gmail.com]

Sent: Wednesday, July 27, 2011 1:38 PM

To: Chris O'Brien

Subject: Official Statement

Dear Sir, This is the publisher of MaGaZiNe yEtU reminding you that we would enjoy having your official statement regarding the concerns of Mr. Hemphill and his experiences with the city public transportation system. Please be advised that the August issue will be printed soon and your statement is important to give the other side of the story we are covering. Thank you in advance for your cooperation and have a pleasant day sir. Sincerely, Mr. Longdonpublisher kl

Reply Forward

Chris O'BrienMr. Longdon Do you have time to discuss tomorrow. I have meetings until 10:00...

Sep 13

Chris O'BrienLoading...Sep 13

Reply |Chris O'Brien to me

show details Sep 13

Mr. LongdonDo you have time to discuss tomorrow. I have meetings until 10:00 am but am available after that until 3:00 pm.ThanksChrisSent from my Droid Charge on Verizon 4GLTE- Show quoted text -

Kenneth Longdon wrote: Okay Mr. O'Brien, It is okay if I publish the text of your email today as your official response to the complaint by Leon? I will just leave it as you wrote it word for word and I will state that this is your official reply. I believe this will close your side of this news story. If not then let me know if there is anything else you would like our readers to know. Please remember I want to give you a full voice in this just as much as the passenger on your buses. Thanks for your reply and have a pleasant day. Sincerely, Mr. Longdonpublisher kl

On Tue, Sep 13, 2011 at 5:21 PM, Chris O'Brien <Chris-OBrien@iowa-city.org> wrote:

Mr. Longdon,

I was notified of your presence at our facility today by a supervisor that was returning from a bus switch. I looked through my e-mails intended for follow up and realized I had not responded to your inquiry and for that delay I want to sincerely apologize.

In response to the issues that you raised, we have addressed the situation with our ADA accessible entrance. The switch had been deactivated on the door closure when work was done in the entrance and we had forgotten to turn it back on. Maintenance responded after Curtis inquired about the door and pointed out the issue, resolving it right away.

Our complaint procedure usually involves recording our notes on a notepad and then transferring it to a complaint form so we can organize it once notes are finished being taken.

With regards to the securing of Mr. Hemphill's walker, our current policy calls for the passenger to secure their walker under the seat or next to them to make sure that the aisle is clear after sitting down after boarding the bus. Due to the lack of weight of the actual walker, we can not safely secure the walker in the same manner that we secure a person that utilizes a wheelchair. Once again, I apologize for the delay and you can feel free to contact me if you have any additional questions.

Chris O'Brien

From: Kenneth Longdon [magazineyetu@gmail.com]

Sent: Wednesday, July 27, 2011 1:38 PM

To: Chris O'Brien

Subject: Official Statement

Dear Sir, This is the publisher of MaGaZiNe yEtU reminding you that we would enjoy having your official statement regarding the concerns of Mr. Hemphill and his experiences with the city public transportation system. Please be advised that the August issue will be printed soon and your statement is important to give the other side of the story we are covering. Thank you in advance for your cooperation and have a pleasant day sir. Sincerely, Mr. Longdonpublisher kl

Reply Forward

Kenneth LongdonSure, that would be fine. Any particular time in mind? I am flexible. Just to...

Sep 13

Kenneth LongdonLoading...Sep 13

Reply |Kenneth Longdon to Chris

show details Sep 13

Sure, that would be fine. Any particular time in mind? I am flexible. Just to make a recommendation if I may... would you be able to make complaint forms for passengers to fill out and submit? If so approximately how long might it take to develope? Also Leon has stated that he doesn't recall being advised to place his walker under the bus seat and to sit in the bus seat while riding I.C.T. the magazine would love it if you would be willing to brief the drivers to do this. That would be great sir. What day was the accessibility button on your front outside entrance reactivated? I was there on May 12th, 2011, when I first met with Mr. Brenton, and again on July 28, 2011, when I followed up with your office and I saw Mr. Brenton again. At that time he advised that the button had been looked at by maintainence and that they stated that the button worked but worked very slowly. I did quote that in an article of the magazine, but I also stated that Mr. Brenton could not give an offcial statement on any of the issues. I didn't want to misdirect the readers since I was told I had to get all official information from you. And the last thing is what if anything did the investigation into the claims of misconduct by drivers and Leon falling on a snow covered bus stop reveal? Well in speaking to me tommorrow you now know exactly what I will say so you have time to look into these issues and if you need more time let me know...

Sincerely,

Mr. Longdon

publisher

kl

- Show quoted text -

On Tue, Sep 13, 2011 at 6:14 PM, Chris O'Brien <Chris-OBrien@iowa-city.org> wrote:

Mr. LongdonDo you have time to discuss tomorrow. I have meetings until 10:00 am but am available after that until 3:00 pm.ThanksChris

Sent from my Droid Charge on Verizon 4GLTEKenneth Longdon wrote: Okay Mr. O'Brien, It is okay if I publish the text of your email today as your official response to the complaint by Leon? I will just leave it as you wrote it word for word and I will state that this is your official reply. I believe this will close your side of this news story. If not then let me know if there is anything else you would like our readers to know. Please remember I want to give you a full voice in this just as much as the passenger on your buses. Thanks for your reply and have a pleasant day. Sincerely, Mr. Longdonpublisher kl

On Tue, Sep 13, 2011 at 5:21 PM, Chris O'Brien <Chris-OBrien@iowa-city.org> wrote:

Mr. Longdon,

I was notified of your presence at our facility today by a supervisor that was returning from a bus switch. I looked through my e-mails intended for follow up and realized I had not responded to your inquiry and for that delay I want to sincerely apologize.

In response to the issues that you raised, we have addressed the situation with our ADA accessible entrance. The switch had been deactivated on the door closure when work was done in the entrance and we had forgotten to turn it back on. Maintenance responded after Curtis inquired about the door and pointed out the issue, resolving it right away.

Our complaint procedure usually involves recording our notes on a notepad and then transferring it to a complaint form so we can organize it once notes are finished being taken.

With regards to the securing of Mr. Hemphill's walker, our current policy calls for the passenger to secure their walker under the seat or next to them to make sure that the aisle is clear after sitting down after boarding the bus. Due to the lack of weight of the actual walker, we can not safely secure the walker in the same manner that we secure a person that utilizes a wheelchair. Once again, I apologize for the delay and you can feel free to contact me if you have any additional questions.

Chris O'Brien

From: Kenneth Longdon [magazineyetu@gmail.com]

Sent: Wednesday, July 27, 2011 1:38 PM

To: Chris O'Brien

Subject: Official Statement

Dear Sir, This is the publisher of MaGaZiNe yEtU reminding you that we would enjoy having your official statement regarding the concerns of Mr. Hemphill and his experiences with the city public transportation system. Please be advised that the August issue will be printed soon and your statement is important to give the other side of the story we are covering. Thank you in advance for your cooperation and have a pleasant day sir. Sincerely, Mr. Longdonpublisher kl

Reply Forward

Chris O'BrienWhat is the best number to reach you at? From: Kenneth Longdon [mailto:magazi...

Sep 14

Chris O'BrienLoading...Sep 14

Reply |Chris O'Brien to me

show details Sep 14

What is the best number to reach you at? From: Kenneth Longdon [mailto:magazineyetu@gmail.com]

Sent: Tuesday, September 13, 2011 6:29 PM

To: Chris O'Brien

Subject: Re: Official Statement- Show quoted text -

Sure, that would be fine. Any particular time in mind? I am flexible. Just to make a recommendation if I may... would you be able to make complaint forms for passengers to fill out and submit? If so approximately how long might it take to develope? Also Leon has stated that he doesn't recall being advised to place his walker under the bus seat and to sit in the bus seat while riding I.C.T. the magazine would love it if you would be willing to brief the drivers to do this. That would be great sir. What day was the accessibility button on your front outside entrance reactivated? I was there on May 12th, 2011, when I first met with Mr. Brenton, and again on July 28, 2011, when I followed up with your office and I saw Mr. Brenton again. At that time he advised that the button had been looked at by maintainence and that they stated that the button worked but worked very slowly. I did quote that in an article of the magazine, but I also stated that Mr. Brenton could not give an offcial statement on any of the issues. I didn't want to misdirect the readers since I was told I had to get all official information from you. And the last thing is what if anything did the investigation into the claims of misconduct by drivers and Leon falling on a snow covered bus stop reveal? Well in speaking to me tommorrow you now know exactly what I will say so you have time to look into these issues and if you need more time let me know... Sincerely, Mr. Longdonpublisher kl

On Tue, Sep 13, 2011 at 6:14 PM, Chris O'Brien <Chris-OBrien@iowa-city.org> wrote:Mr. LongdonDo you have time to discuss tomorrow. I have meetings until 10:00 am but am available after that until 3:00 pm.ThanksChrisSent from my Droid Charge on Verizon 4GLTEKenneth Longdon wrote: Okay Mr. O'Brien, It is okay if I publish the text of your email today as your official response to the complaint by Leon? I will just leave it as you wrote it word for word and I will state that this is your official reply. I believe this will close your side of this news story. If not then let me know if there is anything else you would like our readers to know. Please remember I want to give you a full voice in this just as much as the passenger on your buses. Thanks for your reply and have a pleasant day. Sincerely, Mr. Longdonpublisher klOn Tue, Sep 13, 2011 at 5:21 PM, Chris O'Brien <Chris-OBrien@iowa-city.org> wrote:Mr. Longdon,

I was notified of your presence at our facility today by a supervisor that was returning from a bus switch. I looked through my e-mails intended for follow up and realized I had not responded to your inquiry and for that delay I want to sincerely apologize.

In response to the issues that you raised, we have addressed the situation with our ADA accessible entrance. The switch had been deactivated on the door closure when work was done in the entrance and we had forgotten to turn it back on. Maintenance responded after Curtis inquired about the door and pointed out the issue, resolving it right away.

Our complaint procedure usually involves recording our notes on a notepad and then transferring it to a complaint form so we can organize it once notes are finished being taken.

With regards to the securing of Mr. Hemphill's walker, our current policy calls for the passenger to secure their walker under the seat or next to them to make sure that the aisle is clear after sitting down after boarding the bus. Due to the lack of weight of the actual walker, we can not safely secure the walker in the same manner that we secure a person that utilizes a wheelchair. Once again, I apologize for the delay and you can feel free to contact me if you have any additional questions.

Chris O'Brien

From: Kenneth Longdon [magazineyetu@gmail.com]

Sent: Wednesday, July 27, 2011 1:38 PM

To: Chris O'Brien

Subject: Official StatementDear Sir, This is the publisher of MaGaZiNe yEtU reminding you that we would enjoy having your official statement regarding the concerns of Mr. Hemphill and his experiences with the city public transportation system. Please be advised that the August issue will be printed soon and your statement is important to give the other side of the story we are covering. Thank you in advance for your cooperation and have a pleasant day sir. Sincerely, Mr. Longdonpublisher kl

Reply Forward

Reply |Kenneth Longdon to Chris

show details Sep 14

I will send you my number in just a minute, I am taking care of some things at the moment, I was expecting to hear from you later this morning, but i will be ready soon sir. In the meantime

I would like to share details of what we do in the community with you. Here is the link to our website https://sites.google.com/site/magazineyetu . Here is the link to our Facebook page http://www.facebook.com/Magazine.yetu . And here is the link to our You Tube Channel http://www.youtube.com/user/MaGaZiNeyEtU . We currently have about 3,400 views for the last 30 days on our Facebook page alone. The links will show best what we do, check us out today and share this information with others!

Thank you and have a pleasant day.

Sincerely,

Mr. Longdon

publisher

kl

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Kenneth LongdonDear Sir, I am just following up with you to see if you have any updates on t...

Sep 22 (8 days ago)

Kenneth Longdon to Chris

show details Sep 22 (8 days ago)

Dear Sir,

I am just following up with you to see if you have any updates on the comment cards/online complaint form, and the outter door accessibility button. If so please advise me of the details. Thank you very much in advance for your cooperation and have a pleasant day.

Sincerely,

Mr. Longdon

publisher

kl

Reply Forward

Chris O'BrienMr. Longdon, The online comment form will be discussed at the next IT meeting...

Sep 22 (7 days ago)

Chris O'Brien to me

show details Sep 22 (7 days ago)

Mr. Longdon, The online comment form will be discussed at the next IT meeting. I will follow up with you after that discussion. The door controller has been removed and a new one has been ordered to replace it. Thanks Chris From: Kenneth Longdon [mailto:magazineyetu@gmail.com]

Sent: Thursday, September 22, 2011 12:47 PM

To: Chris O'Brien

Subject: follow up- Show quoted text -

Dear Sir, I am just following up with you to see if you have any updates on the comment cards/online complaint form, and the outter door accessibility button. If so please advise me of the details. Thank you very much in advance for your cooperation and have a pleasant day. Sincerely, Mr. Longdonpublisher kl

Reply Forward

Reply |Kenneth Longdon to Chris

show details Sep 22 (7 days ago)

Sounds good sir. Thank you for your reply...

- Show quoted text –

By – Mr. Kenneth Longdon

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