How does a trainer respond in the case when a student or more do not understand?
The very stupid trainer would try to throw all the blame on the students themselves trying to prove to them by every possible means that the one and only reason why they cannot understand the content that he has been trying hard to explain is because they are stupid!
The imposer trainer would try to make students believe that the reason why they cannot understand what he has been trying to explain is because the concepts under study are too complex and very hard to comprehend.
A really good trainer would hold dear to her heart the belief that the one and only reason why any of the students might not be able to fully grasp something she has been explaining is that she was unsuccessful in simplifying the concept enough and explaining it to the student. The really good trainer would thus reattempt to explain the concept one more using a more simplified way or by using a different method or a creative way. The really good trainer would make the concept so easy to understand, no matter how complex it originally is, to the degree that even the dumbest of dumb students would be able to fully understand and appreciate the concept under explanation.
Different types of trainers would react differently when asked by a student a question they do not know the answer to.
The very stupid trainer (VST) would simply be held back in hesitation and might reach a stage of terror finding himself unable to answer the student question. The student will feel such hesitation of the trainer and this will reflect badly on the level of trust and confidence the student had put into the trainer.
The imposer trainer would try to defend his image in front of the student and will resort fast to using one of his well-trained-for tricks by quickly and confidently asking the student to take answering such a question as an take-at-home assignment!
The really good trainer, feeling great confidence in herself and having won deep trust from the students, simply tells the student that she does not know the answer to that question. She might then tell the student that she will look it up and try to bring him the answer next time or that the answer is something that she does not know.
The trainer is the captain of the ship. He should be able to direct students and command their obedience to his directions in order to be able to bring the ship safely to shore. Trainers of varying skill levels deal differently when it comes to how to keep the class under control.
The very stupid trainer tries to keep all students under his strict control by shouting to them and even threatening them!
The imposer trainer tries to keep the classroom under control by showing students all the time that they are inferior to him in knowledge and skill regarding subject of training. He goes on to do so by showing off his knowledge in extreme ways and cutting out any attempt by students to display their skill or knowledge. He always tells his students that they are underperforming and rarely, if ever, gives any of them sincere praise.
The really good trainer would approach the issue of classroom management in a totally different way. First of all, he will loosen up his control on the class and would give students more freedom to express themselves and would listen attentively to what each of them has got to say and ask others to listen to one another. He would even allow students to talk to each other and would never ask them to be silent. How would the really good trainer command control of the classroom then? Easy, by commanding the respect of his students which he gains through his high skill in delivering training and his high skill and knowledge of the subject of the training. Secondly, when students get the freedom they need and are put in an environment that is interesting rather than boring and that provides them with lots of opportunistic to express themselves and to be active through exercises and communication with one another they tend to have much less need for breaking the order in the classroom or defying the trainer by not doing what he asks for.