University services

The University Libraries and bookshops

The University libraries offer a range of dedicated study spaces, digital and print resources, as well as information skills advice to support you in your studies.

All the information you need to get started with using the library and computing services can be found at:

https://sheffield.libguides.com/libraryessentials

The Information Commons is a major learning resource for all learners of the University. Besides extensive personal working space, it has a large number of PCs available and contains the more frequently used textbooks. There are ten meeting rooms for your use, which provide a convenient place for group meetings to take place. The Information Commons is open 24-hours-a-day, seven-days-a-week. For more information, see:

sheffield.ac.uk/infocommons

The Information Commons is where much of the School’s collection of books and journals is housed. Some books which are in high demand and are intended mainly for learner use are held in the Information Commons. The University’s online StarPlus catalogue will give you full details of all books in the collection, including their location and current availability.

For journals you will mainly use the online collection which can be accessed from any PC connected to the University’s intranet or from the internet, using MUSE.

sheffield.libguides.com/guidemanagement

Your module tutors will indicate the relevant material for each module.

Help and support

For general enquiries, contact the Library help desk by:

• Email: library@sheffield.ac.uk

• Telephone: 0114 222 7200

• The information desk at any library site.

A list of subject specific contacts are also available at:

sheffield.ac.uk/library/libstaff/sllist

A valid UCard is needed to gain entry to all library sites and to borrow books. You will also need your UCard to use photocopying, printing and scanning facilities.

MUSE

MUSE gives access to online services provided by the University’s Corporate Information and Computing Services (CICS) and other departments. Sign in once with your university username and password then click the ‘My Services’ menu to access all your online services.

To sign in to access your online services:

• Go to any standard University of Sheffield web page.

• Click the ‘log into MUSE’ link in the top row of links.

• Enter your username and password and click ‘log in’.

• You will be signed in and redirected to a landing page of information.

• You will notice a new ‘My services’ menu in the top row of links from which you can select and start online services.

As you navigate around the University website the ‘My Services’ menu will remain available to you.

Printing

Where can I collect my printout?

When you print your document, you have a choice of 2 print queues - (Student-Black-and-White, or Student-Colour); having selected a print queue, you can collect your printout from ANY Student printer on campus.
Printing is self-service, and requires you to use your UCard at the Printer.

Remember to wash your hands after using a printer

Student printers can be found in these rooms:

9 Mappin Street (room G02)
38 Mappin Street (Ground Floor)
Management School Cafe (Crookesmoor building)
Pam Liversidge Building (level B Atrium)
Royal Hallamshire Hospital - Medical School Cafe
Students' Union (level 3 Garden View - near Proper Pasty shop)
The Edge - The Hub
The Ridge - Chee Dale (room F9)

They are also available in the Information Commons, Western Bank Library and computer rooms. To use printers in these locations you will first need to pre-book a PC or study desk using Resource Bookings through MUSE.

The electronic library

MUSE, the University of Sheffield portal, gives you personalised access to the University’s online resources. From the StarPlus – Library Catalogue tab in MUSE, you can:

• Find and request the books you need via the online catalogue.

• Renew your library loans and pay any charges you may have incurred.

• See your reading lists.

• Access electronic resources, such as ejournals, ebooks, subject databases.

• Search Google Scholar.

• Use the tutorials in the Information Skills resource to learn how to search for information effectively, and use references correctly.

SSID

The Student Services Information Desk (SSID) is a central point for general information on many University services providing leaflets, location maps, prospectuses and other useful publications. The services listed below are available from Student Services Information Desk:

• Certifying letters

• Change of status forms

• Change of personal details

• Council tax forms

• Examinations: Calculator and dictionary approval

• Financial help information

• Finance-related enquiries

• Immigration certifying letters

• Module add/drop forms

• Self-certification medical notes

• Transcripts

• Union cards

Students’ Union, Western Bank, Sheffield, S10 2TG
Telephone: 0114 222 1299

The opening times are Monday to Friday, 9am – 5pm.

Useful information for learners can be found on the SSiD website:
sheffield.ac.uk/ssid

Sheffield University Nightline

Nightline is the University of Sheffield’s confidential listening and information telephone service. It is run by trained student volunteers who are there to help you with any problem or concern you may have. Whether contacting Nightline by phone or email, your identity will remain anonymous.

Nightline can be contacted on 0114 222 8787 for listening, 0114 222 8788 for information, or by emailing nightline@sheffield.ac.uk and we will reply within 48 hours. To find out more you can go to our website:

sheffield.ac.uk/ssid/contacts/nightline

If you are interested in volunteering please email our administration account on sunl@sheffield.ac.uk.

Welfare, advice and other information

The Management School has a code of practice for dealing with learners’ personal details. Naturally we will not give details about you to anyone outside the University without your permission, and that includes your workplace or professional sponsor. When you give our name for reference purposes (in connection with a job application, for example) we take it that this implies permission to give relevant information to the person requesting a reference, provided the enquiry says ‘has given your name as a referee’.

Information that you give us about illness, absence or ‘normal;’ personal circumstances will be placed on a confidential file, which is available to staff only on a need-to-know basis.

At the Examination Board, the Chair will simply state that a personal or medical condition has affected assessment performance, perhaps indicating if the effect is likely to be significant, but will not normally go into detail.

You may have matters of a very personal nature that you do not wish to be generally known, but may have affected your progress or assessment performance. You may tell your module tutor or Programme Director this information in complete confidence. The details are filed away in a ‘strictly confidential’ file which can only be accessed by the Director, the Dean of the School, or the Chair of the examination board, if that is a different person. If the matter does concern examination performance then the board will be told that there have been extenuating circumstances, but will not be told any of the details.

The use of personal information is covered by the GDPR Act (2018). The University’s policy and guidance on this can be found online:

sheffield.ac.uk/govern/data-protection