Complaints

Complaints

The University has well-established complaints procedures, not that we expect them to be used very often. The purpose is for you to raise informal or formal complaints about the delivery and quality of services received, or about the delivery and quality of teaching, tutorial support, supervisory provision or any other matters relating to a programme of study.

If you are not satisfied with any aspect of your programme you should normally raise the matter informally. You can do this by talking in confidence to your personal tutor or to the director of your programme. Alternatively you can raise the matter at the Student Staff Committee. It is important that if you are not happy with any aspect of the programme you tell us as soon as possible.

If you are unhappy with the outcome of the informal approach, then you can raise the complaint formally. Guidance on procedures is given on the SSiD website:

https://www.sheffield.ac.uk/ssid/complaints-and-appeals/index

It would be sensible to first contact the Student Advice Centre in the Students’ Union so that they can help you evaluate your case and make sure it is appropriately presented. The Advice Centre website is:

www.sheffield.ac.uk/ssid/contacts/advice