develop a culture of appreciation
develop a learning organization, where it is expected that everyone will make mistakes and those mistakes offer opportunities for learning
leadership which understands that things take longer than anyone expects
understand the link between defensiveness and fear
discuss the ways in which defensiveness or resistance to new ideas gets in the way of the mission
include process or quality goals in your planning
learn to recognize those times when you need to get off the agenda in order to address people's underlying concerns
accept that there are many ways to get to the same goal
never assume that you or your organization know what is best for the community in isolation from meaningful relationships with that community
include people who are affected by decisions in the decision-making
notice when people use either/or language and push to come up with more than two alternatives
understand that change is inevitable and challenges to your leadership can be healthy and productive
role play ways to handle conflict before conflict happens
evaluate people based on their ability to work as part of a team to accomplish shared goals
realize that everybody has a world view and that everybody’s world view affects the way they understand things
push yourself to sit with discomfort when people are expressing themselves in ways which are not familiar to you
understand that discomfort is at the root of all growth and learning