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Quality Assurance Manual
Home
NCU Training Framework
Background and Context
Learner Profile and Modes of Delivery
1. Governance
Academic Governance
Voluntary Board of Management Handbook
Roles and Responsibilities, and Governance Arrangements
2. Quality Assurance Components
Quality Assurance Components Map
Clarity of Mission & Purpose
Policy Statements for Legislative Obligations
Procedures
Internal Monitoring System
Self-Evaluation System & Improvement Processes
3. Quality Management
Operational Governance
Academic Governance
Quality Responsibilities
Operational Designated Responsibilities
Academic Designated Responsibilities
Information Management
Staff Recruitment and Development
4. Teaching and Learning
Teaching & Learning & Awarding Bodies
5. Access, Transfer and Progression
Information for Learners
Recognition of Prior Learning
Facilitation of Diversity
6. Programme Development Delivery & Design
Programme Development Delivery & Review (PHECC)
Needs Identification & Design Scoping
Programme Design & Approval
Blended Learning
Learner Records & Premises
7. Fair and Consistent Assessment of Learners
Coordinated Planning of Assessment
Planning for the Internal Verification Process
External Authentication: An Overview
The Results Approval Process
Information and Feedback to Learners
Appeals Information for Learners
8. Protection of Enrolled Learners
9. Collaborative Provision
10 Self-Evaluation and Improvement of Programmes and Services
Conducting a Self Evaluation
Quality Assurance Manual
4. Teaching and Learning
Feedback
Staff, Tutor and Student Information Guides Currently Available
Learner Information Pack
Centre / Learner Agreement
Date Protection Policy & Procedures
Reasonable Accommodation
Assessment Techniques
Information and Feedback to Learners
Plagiarism Code of Practice
The Results Approval Process
Appeals: Information to Learners
Complaints Procedure
Feedback
Staff, Tutor and Student Information Guides Currently Available
Learner Information Pack
04 Learner Information pack.pdf
Welcome to NCU Training.
Training Mission
Attendance and Timekeeping
Entry Requirements
Equality Statement
Certification Collection
NCU Training Self Evaluation
Health and Safety
Mobile Phones
Personal Conduct
Consistent Assessment
Recognition of Prior Learning
Communications Policy
Assessment and Appeals Policy
Complaints Procedure
Special Requirements
Centre / Learner Agreement
05 Centre Learner Agreement Review October 2017.pdf
Centre / Learner Agreement
Attendance and Punctuality
Submission of assessment work for certification purposes
Return of Assessment Material to the Learner
Appealing a Result
Repeating a Module .
Reasonable Accommodations
Examinations/Skills Demonstrations
Date Protection Policy & Procedures
06 Data Protection Policy & Procedures Review 2018.docx
Data Protection Policy
Data collection
How we use this information
Data sharing
Opt-out
Privacy policy with respect to visitors to our website
Privacy Statement
Data Protection Procedures
Fair obtaining
Purpose specification
Security and storage
Adequate relevant, accurate and up-to-date
The right of access
Reasonable Accommodation
08 Reasonable Accommodation Review 2017.pdf
Reasonable Accommodation Assessment Procedures
Reasonable Accommodation
Guidelines for Rest Breaks
Guidelines for Use of a Tape Recorder during Exams
Guidelines for Using a Personal Assistant during an Exam
Guidelines for Using an Amanuensis or Scribe during an exam
Guidelines on Accommodating Students in the Planning Examinations
Other Accommodations
Compassionate Consideration
Other Policy Recommendations
References
Appendices
Request for Reasonable Accommodation Form
Assessment Techniques
07 Assessment Techniques October 2017.pdf
Assessment Techniques
Introduction
Assignment
Portfolio (Collection of Work)
Formative assessment: informing learning
Summative assessment- summing up learning
Examination
Examinations may be
Theory-Based Examination
Practical Examinations
Aural Examinations
Preparing an Audiotape
Interview-Style Examinations
Learner Record
Project
Skills Demonstration
Skills Demonstration - Simulated Environment
Skills Demonstration - Workplace/Live Environment
Information and Feedback to Learners
13 Information and Feedback to Learners.pdf
Introduction
Step 1 Refer to NCU Training’s quality assurance agreement
Fair and Consistent Assessment of Learners
Step 2 Plan feedback
Step 3 Give feedback to learners
Step 4 Record and document the agreed feedback
Learner Questionnaire / Learner Programme Review
Questionnaire for learner leaving programme
Tutor/Learner Meeting Record
Assessment Feedback
Plagiarism Code of Practice
17 NCU Training Plagiarism Policy.pdf
Context
Code of Practice
Procedures
Minor Cases of Plagiarism
Major Cases of Plagiarism
Dealing with Alleged major cases of Plagiarism
Sanctions
Appeals
The Results Approval Process
18 NCU Training Results Approval Process.pdf
Introduction
The Results Approval Process
Section 1: Planning and Methodology
Section 2: Guide to Developing Terms of Reference
Section 3: Establishing the Results Approval Panel
Section 4: Responsibilities of the Results Approval Panel
Section 5: Results Approval Panel Report
Section 6: Recommended Procedures for Good Practice
Section 7: Concluding the Results Approval Process
Results Approval - Sample Agenda
Results Approval - Sample Confidentiality Statement
Provider Checklist for the Results Approval Process
Appeals: Information to Learners
09 Appeals Information for Learners.pdf
Provider Appeals Process
Appeals: Information for Learners
How can I lodge an appeal?
Does it cost anything to lodge an appeal?
What can I appeal?
Appealing a Result
Appealing the Assessment Process
Appealing the Assessment Process and Result
How long do I have to lodge an appeal
What happens when I lodge an appeal
Appeals Request Form
Notes for the completion of this form
Appeal of Result Form
Complaints Procedure
20 NCU Training Complaints Procedures 08-08-2017 11.12am.pdf
Context
What is a Complaint
Informal Complaints
Formal Complaints
Hearing of a formal Complaint
A Participant on a NCU Training Programme (‘Learner’)
Member of the Public i.e. not on NCU Training Programme
What if the complainant is unhappy with the response?
What if the complaint is still unresolved?
Still unsure about how to make a complaint?
Formal Complaint Form
Contact Details
Report abuse
Report abuse